691 Conflict Resolution Jobs - Page 23

Description We are seeking a skilled HR Manager to join our team in India. The ideal candidate will have 2-5 years of experience in human resources management, demonstrating a strong understanding of HR practices and labor laws in the country. This role involves developing HR strategies, managing recruitment processes, and ensuring compliance with HR policies. Responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy. Manage the recruitment and selection process to attract top talent. Support current and future business needs through the development, engagement, motivation, and preservation of human capital. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Ensure legal compliance throughout human resource management. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. 2-5 years of experience in HR management or related field. Strong understanding of HR practices and labor legislation in India. Excellent communication and interpersonal skills. Proficiency in MS Office and HR software (e.g., ATS, HRIS). Ability to handle sensitive information confidentially and ethically. Strong problem-solving skills and ability to make decisions based on data and analytics.

Our Purpose Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Real-Time Payments (RTP) offer immediate transfer and detailed messaging options for A2A (Account to Account) payments and are critical on Mastercard s journey for Multi-Rail Payments. Real Time Payments are categorized as Critical National Infrastructure for respective countries and requires high benchmark of resilience, availability, quality, and scalability. The Real Time Payments team is looking for a Lead Technical Program Manager with proven experience in Program Management. Are you: A self starter who is able to take full ownership of project plans without much need for Knowledge Transition/Training by self reading available documents. Able Conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio. Role All staff at Mastercard are expected to demonstrate Mastercard Way every day - create value for our customers, partners and colleagues; grow together to achieve our goals and move faston what matters most for our customers and Mastercard As Technical Program Manager, you will: Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress. Be a trained team facilitator and be continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood, resolved, and integrated. Close collaboration with the product management to keep the backlog healthy, groomed and purged. Organize and accelerate a group of related product engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Facilitate alignment of dependencies between the program team and third parties, release managers and other teams outside of the train Create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements. Drive execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Be looked to as first point of contact for your team or area. and maintain the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintain backlogs as always on information radiators on batch size and flow of work. Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Competently and independently represent team s services. Keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Work with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Be able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog. Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives Conflict resolution: Must be able to facilitate discussions and enable alternatives and different approaches Develop and maintain project management plans, including project timelines, budgets, and people allocation Identify, communicate and mitigate project risks Actively contribute to the Mastercard s SAFe and Agile community and knowledge base All About You The ideal candidate for this position should: Anticipate bottlenecks and adequately factor in contingency for unplanned delays Determine if success metrics are in place and if not, you work to define them Recognize discordant views and take part in constructive dialog to resolve them Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery. Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year Expert with scrum delivery Knowledge and skills using program management tools (JIRA, Confluence, AHA, etc.) Nice to have: Past experience in building and maintaining Critical National Infrastructure Past experience working in Payments Space Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus Work Schedules We currently operate a hybrid working pattern which allows colleagues to gain a work life balance with the requirement to work from the office and home for part of the week Open to working flexible hours that overlap with European time zones Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines. #RTP

Job Description Job Title Vice President - Agile Engineering Lead Location Pune, India Role Description About DWS Today, markets face a whole new set of pressures - but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change. Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment. Team / division overview The Chief Operating Office (COO) , CTO DWS Tech Division is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions. It covers essential Technology and Operations capabilities, and aims to deliver a platform which is efficient, scalable, resilient and agile. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a Agile lead, you would be responsible to facilitate and drive the group of agile leads and scrum master in implementing the agile best practices across multiple verticals. You will be accountable for one area and guide other areas for best practices, all the scrum ceremonies and promote the agile values within the team. You would coach the team to become self-organizing, build a culture of accountability, ownership and high performance. Key Responsibilities Facilitate scrum events - stand ups, sprint planning, reviews, retrospectives. Collaborate with product owners, developers and stakeholders to achieve the team goals in iterative way. Coach the team as required and ensure an effective conflict resolution. Drive retrospective session with data to bring in required process improvements. Bring the transparency with regular communication to all the stakeholders. Your skills and experience Skills You ll Need Must Have Overall experience of 10+ years with at 5+ years in the role of scrum master. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example numerous Burndown techniques, numerous Retrospective formats, handling bugs etc). Hands on with JIRA, confluence. Excellent communication and mentoring skills. Desirable skills that will help you excel Knowledge and/or experience with widely successful Agile techniques User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example numerous Burndown techniques, numerous Retrospective formats, handling bugs etc.) Prior experience as a developer or team lead. Educational Qualifications Bachelor s degree in Computer Science/Engineering or relevant technology science Technology certifications from any industry leading cloud providers How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Investigate HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation Independently manage assigned casework, bringing investigations to closure rapidly and definitively Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues Partner to engage in continuous improvement of communication vehicles and practices Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer service associates Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position. Be the custodian of the disciplinary grid and revise/update the grid based on the changes with the business. Design, collect, and analyze multiple levels of employee and stakeholder feedback Conflict resolution: Handle all conflicts impartially, ensuring fair resolution and promoting a harmonious workplace. Protecting the companys reputation: Demonstrate that the company takes employee concerns seriously and is committed to maintaining a safe and respectful work environment. Take steps to enhance the companys reputation and improve employee morale. Identifying systemic issues: Uncover patterns of behavior or systemic problems within the organization that may require systemic changes. Addressing these issues proactively for a healthier work environment and better employee satisfaction. Preventing future issues: Conduct thorough investigations, to identify the root causes of problems and implement preventive measures to avoid similar issues in the future. Save the company from potential legal liabilities. Mediation and communication: Act as mediators, facilitating communication between those involved in a dispute. Promote open dialogue, towards resolving conflicts amicably. Fairness and objectivity: Ensure that investigations are conducted impartially and without bias. Maintain trust among employees and prevent potential conflicts of interest. Management support: Offer guidance and support to TMs and supervisors, help them navigate complex employee-related issues effectively and in compliance with company policies and regulations. - At least 3-5 years direct experience in HR or employee relations, with a strong background in labor/employment law - Strong understanding of employee and labor law in India - Strong project and time management skills with the ability to multi-task and manage multiple projects across the different sites, while keeping stakeholder management at its best - Strong influencing and stakeholder management skills - Team player with strong written and oral communication skills. - Able to handle confidential information in a mature and professional manner, understanding business priorities and adjusting the HR/ER strategy as a result - Ability to navigate complex and ambiguous environments, ready to review and adjust strategy accordingly even in short term periods - Problem solving and analytical capability, experience in managing ambiguity and analyzing HR metrics to find root causes and develop short, medium and long-term plans - Have the ability to develop effective working relationships with employees at all levels - Have emotional intelligence and a proven hands-on attitude, be flexible and adaptable - Advanced degree in law or labor relations of advantage - Project Management experience of 3+ years

Brief about the Team & Fractal: Fractal Analytics is Leading Fortune 500 companies leverage Big Data, analytics and technology to drive smarter, faster and more accurate decisions in every aspect of their business. Fortune 500 companies recognize analytics is a competitive advantage to understand customers and make better decisions. We deliver insight, innovation and impact to them through predictive analytics and visual story-telling. Location: Mumbai on Technical Expertise: Cloud Platforms: Proficiency in AWS, Azure, and GCP, including the use of their respective management and deployment tools. Infrastructure as Code (IaC): Advanced skills in writing and maintaining Terraform scripts for infrastructure provisioning and management. Identity and Access Management (IAM): In-depth knowledge of IAM policies and best practices, particularly with the principle of least privilege. Hybrid Cloud Solutions: Experience with designing and implementing hybrid cloud environments that integrate on-premises and cloud-based resources. Cost Optimization: Ability to implement cost-saving measures and optimize cloud resource utilization. Cloud Security: Strong understanding of cloud security protocols, compliance standards, and best practices, including the deployment of application protection platforms like PRISMA. Monitoring Tools: Familiarity with infrastructure monitoring and management tools such as Site24x7 and Cloud Aware. DevSecOps: Knowledge of DevSecOps principles and tools to integrate security into the development lifecycle. Microservices Architecture: Competence in converting monolithic applications to microservices architecture. Leadership and Management: Team Leadership: Proven experience in leading and managing technical teams, with a focus on building and nurturing talent. Project Management: Ability to manage complex projects, including cloud migrations and infrastructure transitions during mergers and consolidations. Vendor Management: Strong negotiation skills and experience in working with cloud service providers for strategic procurement and cost management. Strategic Planning: Skill in forecasting cloud expenses and engaging with company executives to align cloud strategies with business objectives. Collaboration and Communication: Stakeholder Engagement: Ability to collaborate effectively with security teams, CISO, CIO, Head of IT, and business verticals to develop and implement infrastructure guidelines. Interdepartmental Coordination: Partnering with network, server, and endpoint teams to deliver integrated solutions. Training and Development: Proficiency in identifying skill gaps and providing or facilitating appropriate training and professional development opportunities for team members. Business Acumen: Marketplace Strategy: Experience in listing products on Cloud Marketplaces to enhance customer reach and drive sales. Business Reviews: Capability to create and present comprehensive Quarterly Business Review presentations showcasing cloud achievements and initiatives. Soft Skills: Problem Solving: Excellent analytical and problem-solving skills. Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to a non-technical audience. Adaptability: Flexibility to adapt to changing technologies and business needs. Conflict Resolution: Skill in resolving team issues and conflicts in a constructive manner. Certifications: Relevant industry certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Professional Cloud Architect, or similar credentials may be highly beneficial for this role.

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Finance team is a passionate, high-performing group committed to supporting PowerSchool operations through accurate and timely financial transaction management. The team provides critical business guidance on a br oad range of accounting, reporting, and analytical projects, ensuring the integrity of financial data. Responsibilities Description The Accounts Receivable Associate is accountable for optimizing the maximum cash collection from PowerSchool customers. This position serves as a main customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Accounts Receivable Associate will need to work directly with customers and be able to correctly analyze invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines. Essential duties and responsibilities include the following . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Plan, analyze and collect on past due accounts while adhering to the Accounts Receivable policies and processes Accountable for reducing delinquency of assigned accounts Monitor and action late promise to pay Initiate past due payment notices to relevant parties Establish and maintain effective and cooperative working relationships with customers and internal stakeholders Provide excellent customer service via incoming and outgoing phone/e-mail communications Research, resolve and respond to issues identified from customers and internal stakeholders in a timely man ner Inform customers of their payment status and timelines for repayment Contact c ustomers to follow up on payments Negotiate payment plans when requested by customer Address questions, complaints, or suggestions Monitor and resolve financial discrepancies Update and review all accounts to ke ep s detailed notes and records of all communications and actions up to date. Inform upper management and leaders when legal action is needed Follow up on legal matters and update records Utilize dynamic decision-making and impeccable judgement to ensure business compliance and customer retention Identify process improvement opportunities in the collection process Participate in team meetings Perform other assigned task s and duties necessary to support the Accounts Receivable Department Qualifications Minimum Qualifications 1 year or less of relevant and related work experience. Associate s degree or equivalent, or equivalent years of relevant work experience. Preferred Qualifications High school diploma or equivalent; bachelors degree in finance, business, or related field preferred 1-3 years prior experience as an A /R Associate or in a related field in a business-to-business commercial role Experience with Salesforce and/or NetSuite preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software Ability to prioritize and manage multiple tasks at the same time Self-motivated and self-directed; able to work without supervision Excellent customer service and conflict resolution skills St rong oral and written communication skills Ability to identify and resolve complex problems re quiring changes in priorities and workflow, or partnering with other business unit s EEO Commitment EEO Commitment PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

The QA Manager will be responsible for managing the team of Quality Assurance engineers who are responsible for designing and implementing manual and automated test cases and defining corrective actions to ensure product quality. What you will do: 12+ years experience, Mastery of Assoc. Manager, Product QA duties and responsibilities. Leads manages a team of Quality Assurance engineers. Manages the release process from field tests through general release. Estimates, prioritizes, plans, and coordinates quality testing activities. Review requirements, specifications, and technical design documents to provide timely and meaningful feedback to development. Creates detailed, comprehensive, and well-structured test plans and test cases. Identifies, records, and documents defects and defect resolution. AOP Planning Conflict resolution between teams ensures the smooth functioning of the team. Plans and works with individuals to progress their careers following their career plans. It seeks to enhance operational efficiency by identifying areas for process improvement within the QA team and implementing best practices. Ensures the QA processes and deliverables comply with industry standards and regulatory requirements. Monitors and analyzes customer feedback and issues to continually improve the quality of the software from a user perspective. Creates and fosters a professional passionate quality assurance environment. Strong Communication skills to communicate their findings clearly and concisely to both technical and non-technical audiences. Demonstrates a problem-solving mentality and passion for quality. Retail Domain exp Hands on exp with some of the AI implementation / AI knowledge Good understanding of Devops and Cloud Ops What you will need to succeed: Ability to develop and mentor others. Strong knowledge of software QA methodologies, tools, automation, and processes. Strong communication skills, analytical skills, and thorough understanding of product development. Advanced knowledge of metrics as well as validation and verification techniques Excellent writing skills. Desired skills: 12+ years applicable experience and demonstrated success/knowledge. 3+ years managing and developing employees. 3+ years of specialized/industry experience. Bachelor s degree (or equivalent experience). #LI-CD1 #LI-HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Chaithra D B, Smitha Machaiah

Job Title: React + Node.js frontend Developer Job Location: Jaipur About the Project: We require a highly skilled Node Js / NPM Developer with deep expertise in configuring, optimizing, and maintaining a TypeScript-based React + Node.js application , managing, setting up PostgreSQL connections, and ensuring best practices across the entire stack. Key Responsibilities: Configure and optimize the full-stack project structure (frontend + backend) using npm and Vite . Efficiently work with TypeScript (.tsx, .ts) files in both frontend and backend. Handle complete npm package management for frontend and backend (installations, conflict resolution, updates). Setup and configure PostgreSQL databases for local development and production use. Troubleshoot and optimize build processes with Vite for frontend. Assist in creating and maintaining scalable component-based architecture and service layers . Implement secure API integrations, manage environment variables, and follow deployment best practices. Technical Skills Required: React.js (Functional Components, Hooks/props) Node.js (Backend Development using TypeScript) TypeScript (Advanced level: type safety, interfaces, generics) PostgreSQL (Database setup, schema design, query optimization) Vite.js (Frontend bundling, configuration, optimization) Axios /Fast (API communication handling) Tailwind CSS / SCSS (Frontend styling basics) Good to Have (Bonus Points): Experience with authentication (JWT, OAuth2). Knowledge of database migrations (like using Prisma, Knex.js, or Sequelize). Basic understanding of local hosting servers , PM2 process manager, OS . Experience Level: Minimum 2+ years of professional experience in Full-Stack Development. Must have worked on at least 2 large-scale React + Node.js projects using TypeScript. Real project experience configuring Vite for production frontend builds is mandatory . Soft Skills: Strong ownership and positive mindset. Clear written and verbal communication skills. Problem-solving attitude with a focus on delivering solutions. Ability to independently manage tasks and collaborate with other team members.

Job Title : HR Generalist Location : Kochi (Hybrid) Salary : 35,000 - 45,000 per month Job Type : Full-time Shift Timings : 9.30pm - 5.30am IST (U.S. Shift) Overview We are seeking a skilled and dynamic HR Generalist to join our team in a hybrid working model. This role is crucial in supporting our U.S.-based operations by managing core HR functions, ensuring compliance, and fostering a seamless experience for employees. The ideal candidate will bring expertise in HR operations, excellent communication skills, and a commitment to creating a positive work environment. Job Summary As a HR Generalist , you will be responsible for supporting the HR department in ensuring smooth and efficient business operations. This role involves handling various responsibilities in employee onboarding, employee relations, compliance, benefits administration, and HR projects. The HR Generalist will act as a point of contact for employees and leadership, providing guidance on HR policies and procedures while fostering a positive workplace culture. Key Responsibilities Employee Relations Serve as the primary contact for employee inquiries, concerns, and conflict resolution. Mediate disputes and provide counsel to managers and employees on performance, policies, and workplace issues. Promote a positive work environment aligned with company values. Onboarding Conduct new hire orientations and ensure a seamless onboarding experience. Manage end to end onboarding for new hires Compliance & Policies: Ensure compliance with federal, state, and local employment laws and regulations. Maintain and update HR policies and the employee handbook. Ensure staff have adequate training sessions on workplace compliance and harassment prevention. Benefits Administration: Assist in the administration of employee benefits, including health insurance, retirement plans, and wellness programs. Manage open enrollment and employee benefits inquiries. Liaise with payroll team on employee benefits Conduct periodic audits HR Operations: Maintain accurate employee records systems and ensure data confidentiality. Generate HR metrics and reports to support strategic decision-making. Participate in the development and implementation of HR initiatives, programs, and events. Performance Management: Support the performance review process , ensuring timely completion of review processes. Support the business unit by providing all relevant data related to staff Separation Be responsible to negotiate with staff and be able to retain them as appropriate ,escalate to supervisors on situations Ensure attrition rate in controlled Desired Candidate Profile Bachelor's degree or Master's degree in Human Resources, Business Administration, or a related field. Minimum of 3-4 years of experience in core HR functions. Strong knowledge of US labor laws and HR best practices. Exceptional interpersonal and communication skills. Certification (e.g., PHR, SHRM-CP) is a plus. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and HRIS systems. Strong problem-solving and organizational skills. Ability to work independently in a fast-paced, dynamic environment. Salary & Benefits Monthly Salary: 35,000 - 45,000 Medical insurance coverage Annual performance bonus Paid time off Additional Requirements: Availability to work night shifts is mandatory. US HR Ops experience is mandatory

Experienced HR Manager needed to lead recruitment, employee relations, performance management and HR policies Drive strategic initiatives, ensure compliance and foster a positive workplace culture. Strong leadership and communication skills required.

We are seeking a Service Desk Analyst to provide first-line support to end users by resolving technical issues, answering queries, and ensuring excellent customer service through various communication channels, including email, phone, and chat. The ideal candidate will be proactive, customer-focused, and able to work efficiently in a dynamic environment. Key Responsibilities: Respond to customer queries/issues via email, phone, and chat in a professional and timely manner. Ensure adherence to phone/chat SLAs and provide first-contact resolution whenever possible. Log and track incidents using the Service Management tool and escalate when necessary. Communicate expected response times and keep users informed of progress. Use knowledge base tools and technical resources to identify and resolve incidents effectively. Follow best practices in ticket management, ensuring daily updates and consistent follow-up. Attend team meetings and actively contribute to team goals and improvements. Coordinate efficiently with other resolution groups to ensure minimal call transfers and timely updates. Maintain daily logs of tasks performed and submit them to supervisors as required. Manage and monitor the entire service request lifecycle, ensuring adherence to SLA commitments. Clearly communicate challenges or delays to supervisors as they arise. React to change productively and complete other tasks as assigned. Deliver outstanding customer care and service at all times. Provide shift handover reports and ensure equal distribution of work during shifts. Adhere to company policies, SOPs, and data confidentiality standards. Collaborate with peers to maintain high-quality support standards. Take ownership of self-development through daily tasks, training, and learning tools. Be punctual and available at the scheduled shift start time. Required Skills Qualifications: Proven experience in customer support or a service desk role. Strong problem-solving and conflict-resolution skills. Familiarity with CRM and ITSM tools (e.g., ServiceNow, Zendesk, Salesforce). Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Strategic thinking with strong analytical abilities. Bachelor s degree in any field.

Position Overview The Scrum Master must have excellent Scrum framework knowledge. This includes all its techniques and artifacts. It s also essential that the Scrum master has the ability to coordinate projects and people with a determination to deliver. They must invest in Agile frameworks and be strong communicators and capable leaders. We seek an experienced Scrum master to guide and oversee Scrum teams. As the Scrum master, you ensure that the development teams adhere to Scrum framework values and follow agile practices. You must also mentor and motivate teams to improve processes. In addition, you must facilitate decision-making processes and meetings and eliminate team impediments. To be a successful Scrum master, you must have a firm understanding of Agile practices. Your responsibility is to manage and mentor development teams. This job requires excellent problem-solving, interpersonal, and project management skills. The Scrum Master is expected to: Manage each project s timeline and scope. Coordinate sprints, daily stand-ups, and retrospective meetings. Ensure quality Scrum execution story cards. This includes the Definition of Done and Readiness. They must also commit to on-time delivery. Coach team members about Agile frameworks. Facilitate effective collaboration and internal communication. Handle external communication with stakeholders and customers. Work together with product owners to handle new requests and backlogs. Remove obstacles and resolve conflicts that occur. Help teams implement effective changes. Ensure deliverables are of quality standards by the end of every sprint. Help development teams to attain a higher level of Scrum maturity. Create a productive environment where team members feel confident and enjoy product work. Requirements 2+ years of experience as a scrum master Degree in computer engineering, computer science, or a related technical discipline. Must have experience in the Scrum master role. Must be familiar with software development. Strong knowledge of Scrum artifacts and techniques. These may include the Definition of Done, backlog refinement, user stories, and automated testing. Excellent knowledge of additional Agile frameworks, such as Crystal or XP. Excellent servant leadership and presentation skills. Conflict-resolution and problem-solving abilities. Outstanding organizational skills. Scrum master certification is an advantage.

Technical 1. SOR/Drawing release - Timely finalization of Supplier Inputs & Cost feasibility inputs in co-ordination with PEL 2. Technical Sign-off - Timely completion of technical sign-off along with PEL & COE with capable suppliers meeting the TCP targets Techno-commercial 1. Quote Synthesis - Ensure quality and timely submission of Quote Synthesis (Incl - Supplier feedback, Capex/Investment, Part pricing, & Process) along-with CDMM delivery team. 2 . Ensure supplier capacity to supply parts as per projected volume in time & at scale 3. Decision on cost trade-off for the commodity to minimize TCP deviations at vehicle level 4. Ensure the underlying assumptions of SBC, SOR, & QS are similar To monitor QCD performance of project on a periodic basis Commercial 1. Supplier Panel &VOB : Co-ordinate with CDMM, SSU for timely closure of project VOBs with the help of PSL 2. Ensure only the suppliers meeting the technical sign-off gets on-boarded. Part Development 1. Maintain the part-wise BOM & meet the associated Capex related to the part development 2. Delivery as per the material cost targets and investments for bought-out parts 3. Delivery of the right quality of parts w. r. t. Project MRD in co-ordination with CDMM delivery team 4. Ensure timely completion of vendor PPAP & Handover to SQE/SCM - Work closely with CDMM delivery team Other Business Decisions 1. Project Budget Estimation - Provide Part development related inputs to PPH for business case preparation 2. System-level target drill down - Provide inputs on techno-commercial feasibility to PEL 3. Make Vs Buy Decision - Timely inputs for the finalization of Make Vs Buy inline with platform TCP targets, in co-ordination with PPH, PMH, & CDMM Counterparts Experience 10-12 years Industry Preferred Qualifications Bachelor of Engineering. Any management qualification would be added advantage. General Requirements Leadership Very good leadership skills with excellent communication Good Negotiation skills Good interpersonal skills and team player Conflict resolution

Job Introduction: Department : Operation Location: Pune (Need to look after PAN India sites) Designation: Key Account Manager Areas of Responsibility: Security Program Development: Spearheaded the creation and management of a robust security program to protect organizational assets from various threats. Risk Assessment : Conducted comprehensive security risk assessments, collaborating with internal and external teams to identify vulnerabilities and continuously improve security measures through audits and reviews. Incident Investigation : Led investigations into reported crimes, injuries, theft, and unusual incidents, ensuring thorough analysis and case management on an individual basis. Resource Management : Determined and allocated investigative resources effectively to meet case objectives, ensuring optimal outcomes. Surveillance Operations : Utilized physical, behavioral, and electronic surveillance methods to gather pertinent information for investigations. Patrol and Observation : Performed regular security patrols to deter theft, embezzlement, sabotage, and trespassing while observing and reporting any unlawful activities. Access Control : Managed access to protected premises, ensuring only authorized individuals were permitted entry. Crowd Control : Executed effective crowd control measures in public areas to maintain safety and order. Incident Response : Investigated and took lawful action on accidents, incidents, trespassing, and suspicious activities, maintaining compliance with Security Protocols. Crisis Management : Neutralized situations calmly and tactfully, utilizing common sense and sound judgment to protect individuals and property. Safety Monitoring : Monitored for safety hazards, fire risks, and other security-related situations, proactively addressing concerns. Customer Assistance: Provided assistance to customers, employees, and visitors, ensuring their safety and addressing any concerns. Reporting: Prepared detailed reports outlining critical findings, identifying process gaps, and providing strategic recommendations to senior management and stakeholders. Mitigation Strategies : Recommended and implemented security protocols, policies, and procedures to prevent future incidents. Database Management: Maintained an accurate database of fraud incidents, security breaches, threats, and accidents to inform ongoing risk management efforts. Process Improvement: Identified and implemented opportunities for investigative process improvements, enhancing efficiency and effectiveness. Candidate must have: . Presentable, having very good communication skill, .Thorough security knowledge. . Technology and electronic security knowledge . Access control system. . Risk assessment . Vendor management. . Stakeholder engagement. . Conflict resolution skill. . People management . Crisis Management. . Emergencing handling management . Good knowledge in Ms. Office . Expert in report preparation for MBR & QBR ,etc . High in Moral and ethics Eligibility Criteria: Graduation from any stream

Greetings from Synergy Resource Solutions ( www.synergyresource.co.in ), a leading HR Consultancy firm & Career Guide for Professionals like you. We are hiring for one of our leading clients. Client: A Leading D2C baby product brand was founded in 2014 in Ahmedabad, Gujarat. Company is having annual turnover of around 120 Crs & employee strength of 120 employees & they are providing international safety standard certified bay products by their e-commerce website & online market platforms like Amazon, Flipkart & other leading online & offline platforms. Job Title Assistant Manager - HR Working days and timings - 9.30 AM to 6.30 PM (2nd & 4th Saturday off) Location Ahmedabad Experience : - 4-6 years Qualification - Bachelor s or Master s degree in Human Resources, Business Administration, or related field 4 6 years of relevant HR experience in a similar role Key Responsibilities: Assist in developing and implementing HR strategies aligned with business objectives Manage end-to-end recruitment processes including sourcing, interviewing, and onboarding Support the entire employee lifecycle, from induction to exit formalities Handle employee relations matters; mediate disputes and drive conflict resolution Administer HR policies, procedures, and ensure consistent application across the organization Oversee payroll inputs, employee benefits, and compensation processes Ensure compliance with all statutory and labor law requirements Facilitate learning and development programs and coordinate training sessions Drive performance management cycles including goal setting, reviews, and appraisals Maintain and update employee records in HRMS/HRIS systems Analyze HR data and generate reports to support strategic workforce planning Required Skills & Qualifications: Bachelor s or Master s degree in Human Resources, Business Administration, or related field 4 6 years of relevant HR experience in a similar role Sound knowledge of labor laws, HR operations, and regulatory compliance Strong communication, interpersonal, and conflict resolution skills Proficiency in using HRMS/HRIS tools and Microsoft Office Suite Ability to manage multiple priorities in a fast-paced environment Benefits for their employees: - Mediclaim for employee along with spouse and child (upto 2) Personal accidental Insurance of employee No sandwich leave policy flexible working hours Performance Bonus to Best performers in every quarter Paid Maternal & Paternal leaves Yearly performance appraisal All perks and Leaves are given from the day of joining , no restrictions during probation period Fun employee engagement activities every month CSR activities done on monthly basis Employee Birthday and Work Anniversary Celebrations Employee friendly culture to encourage good work life balance If your profile is matching with requirement & if you are interested for this job, please share your updated resume with details of your present salary, expectations & notice period

Sr. Scrum Master - Information Technology Location - Pune India Zendesk is a global SaaS company and our products help businesses have meaningful and engaging interactions with customers. We are currently seeking a qualified and driven Senior Scrum Master to support our Enterprise Business Applications and Development teams within the Information Technology (IT) organization. This role will partner with the Financial Applications delivery teams and other teams across the organization. As a Sr Scrum Master, you will be pivotal in fostering an innovative, agile environment that brings out the best in our delivery teams. Leveraging your knowledge and experience in Agile / Scrum methodologies, youll maintain the teams focus on delivery goals and will facilitate continuous improvement across all processes. You will help progress our Agile maturity and drive transformational change to increase our effectiveness. Responsibilities Perform the duties of a Sr. Scrum master for two or more scrum teams using a Product Delivery structure to support teams with agile delivery practices working on complex cross functional programs and projects. Responsible for running effective Sprint Cycles. This includes facilitating Scrum events, using artifacts and metrics effectively, coaching team members while ensuring cross-team coordination, driving development and project management activities through the development life cycle, and building a safe environment where problems can be raised without fear. Organize and facilitate scrum events including sprint planning sessions, retrospectives, demo/reviews, release planning, scrum of scrums and other related activities. Facilitate Roadmap development and assist in Product Backlog planning, refinement and management. Communicate and coordinate with the Scrum Team Members, Stakeholders, management and other individuals, to build successful partnerships across the organizations. Facilitate, track and communicate sprint cycle progress via information radiators (Scrum Boards, burndown charts, etc.) Proactively participate in developing and maintaining team standards, assist teams with making the appropriate Sprint Backlog commitments, and drive elimination of impediments/blockers all while shielding the Team from distractions and interferences. Encourage active participation from all team members and ensure teams are applying and practicing core agile values and adhering to the standards and principles. Take ownership and accountability for teams to continuously improve and coach on delivery processes and best practices. Must be a team player with the ability to build positive relationships and work within a thoughtful, collaborative environment, constructively facilitate team success, and consistently deliver business value. Qualifications BA/BS degree or equivalent work experience Certified Scrum Master (CSM) accreditation 6+ years knowledge and work as an active Scrum Master 6+ years Project management Experience Experience in Agile transformation in large scale organizations Experience supporting delivery teams in an Information Technology organization Experience practicing Scrum and Kanban, and possess a strong knowledge on Agile principles Experience running multiple scrum teams simultaneously Experience working in or with development teams Experience using JIRA and Confluence Experience developing, managing, and coaching teams Fluent in English Experience working with globally distributed teams and able to work across multiple time zones Preferred Qualifications Experience supporting delivery teams responsible for Financial Applications Have Project Management experience and a solid background in driving scrum processes, risk management, tracking dependencies, and conflict resolution techniques Experience delivering software products through all stages of the Software development Life Cycle (SDLC), specifically working within an Agile environment in the Software as a service (SaaS) market. Comfortable with ambiguity and fast changes with an ability to adapt as needed Possess a toolkit of various methods , strategies, experience, and coaching capabilities to drive the type of environment that works for both the teams and the organization. Strong leadership, time management and problem-solving skills with the ability to influence and lead others. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk s use of your personal information.

IGO Agri Techfarms is looking for Livestock Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Special Educator supports students with disabilities by designing and implementing individualized education plans (IEPs), adapting general education curricula, and fostering a supportive, inclusive learning environment that promotes the academic, social, and emotional growth of students. Key Responsibilities: Assessment and Planning: Conduct assessments to identify students needs, strengths, and challenges. Develop and implement Individualized Education Plans (IEPs) tailored to each students unique requirements. Collaborate with parents, teachers, therapists, and other stakeholders to set realistic and achievable goals. Instructional Support: Adapt teaching methods and instructional materials to meet students diverse needs. Provide one-on-one or small-group instruction in various subjects. Use specialized strategies and tools, including assistive technology, to enhance learning. Behavioral Support: Develop and implement behavior intervention plans to address challenging behaviors. Promote positive behavior and conflict resolution through structured activities and reinforcement techniques. Collaboration and Communication: Work closely with general education teachers to integrate special education students into mainstream classrooms where appropriate. Communicate regularly with parents or guardians to provide updates on progress and strategies for home support. Partner with school staff and external professionals to ensure comprehensive care for students. Documentation and Compliance: Maintain accurate and up-to-date records on student progress, IEPs, and assessments. Ensure compliance with legal and institutional guidelines related to special education services. Participate in team meetings and professional development sessions. Advocacy and Inclusion: Advocate for students rights and ensure their needs are met within the school environment. Promote an inclusive school culture that respects diversity and fosters empathy among peers.

Ensure the safety and security of a property and its occupants by patrolling the premises, monitoring surveillance, and responding to alarms and incidents. They are responsible for preventing unauthorized access and maintaining a secure environment. Perks and benefits Accommodation Insurance ESI PF

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience3-5 Years.

Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment KEY S AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience5-8 Years.

RoleWorkforce Relations Consultant. LocationChennai BandB1/B2. : We are looking for a dynamic HR professional to work in a Workforce Relations (WFR). The WFR role involves managing and enhancing workplace relationships, addressing employee concerns, and ensuring compliance with policies. The position requires effective communication, conflict resolution skills, and a commitment to fostering a positive work environment. The individual should be agile, result oriented in employee relations and passionate about making business impact. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.