Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!The Ethics & Compliance Lead is responsible for developing, implementing, and overseeing a comprehensive ethics and compliance program that promotes a culture of integrity and ensures adherence to legal, regulatory, and corporate standards. This role partners closely with senior leadership, Legal, HR, and business teams to identify risks, strengthen controls, and guide ethical decision-making across the organization. This role ensures the company operates with integrity, adheres to legal and regulatory requirements, and fosters a culture of ethical behavior across all levels of the organization.
Position Responsibilities
Compliance Program Strategy & Governance
- Lead the design, strategy, governance, and continuous improvement of the Ethics and Compliance Program.
- Conduct risk assessments, monitor program effectiveness, partnering with audit and other functions as needed, and provide regular reporting to senior leadership.
- Drive the evaluation and implementation of compliance technology solutions (e.g., case management) to streamline processes, increase automation, and enhance operational efficiency.
Risk Assessment & Prevention
- Conduct and oversee internal investigations into potential misconduct, ensuring impartiality, thorough documentation, timely resolution and confidentiality.
- Analyze investigation results to identify trends and root causes, informing proactive risk mitigation strategies and continuous improvement initiatives across the business.
- Embed corrective actions and remediation plans into operational processes to ensure effective and sustainable resolution of identified deficiencies.
- Develop strong partnerships with stakeholders to support initiatives that drive compliance with relations and internal policies.
Training, Communication and Ethical Culture
- Create and deliver training programs and communications that promote ethical awareness and regulatory compliance
Stakeholder Engagement and Partnership
- Cultivate strong, collaborative partnerships with functional leaders to effectively embed compliance into daily operations and support strategic initiatives.
- Act as a trusted advisor to ensure consistent adherence to all applicable laws, regulations, and internal corporate policies.
Qualifications
Minimum Qualifications
- Bachelor’s Degree from an accredited institution.
- Excellent English communication skills (both written and oral).
- Experience in stakeholder management at multiple levels.
- 12+ years of experience with at least 6+ years in employee compliance.
- Experience conducting internal investigations including interviewing, documentation and evidence review.
Preferred Qualifications
Preferred Qualifications
- Work experience in BPO and/or captive services organizations
- Experience in Operational Risk and experience as an Auditor
- Ability to analyze complex issues, identify risks and recommend practical solutions
- Strong organizational skills with ability to manage multiple priorities in a fast pace environment
- Experience in people and project management
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
