Community Manager

JD – Community Manager Experience: 2 to 5 years Location: Full-time, on-site at our office location (Villupuram). Position Overview We are looking for a seasoned Community Manager with 2–5 years of experience to oversee and strengthen our online and offline community engagement initiatives. The ideal candidate will demonstrate a proven ability to engage diverse audiences, foster relationships, and implement community strategies tailored to specific goals. Key Responsibilities Community Engagement & Relationship Building • Actively engage with community members through various platforms (social media, forums, blogs, newsletters). • Serve as the main point of contact for community inquiries, feedback, and discussions. • Build and nurture relationships with brand advocates, influencers, and key stakeholders. Content Strategy & Management • Develop and execute a robust content strategy tailored to community needs. • Create, curate, and publish engaging content, such as blog posts, FAQs, social media updates, and newsletters. • Ensure consistency in messaging, tone, and brand voice across all community channels. Campaigns, Events, & Initiatives • Organize and manage community-focused events, including webinars, AMAs, and social media campaigns. • Drive participation in contests, challenges, and special initiatives to boost engagement and visibility. • Collaborate with the marketing team to align community efforts with broader campaigns. Moderation & Conflict Resolution • Monitor community interactions to ensure compliance with guidelines and maintain a safe, respectful environment. • Address conflicts, disputes, or negative sentiment diplomatically and professionally. • Proactively identify and mitigate potential risks to community health. Analytics & Reporting • Track community metrics (growth, engagement, sentiment, and retention) using analytics tools. • Prepare detailed reports on community performance, highlighting trends, successes, and improvement areas. • Leverage data insights to refine engagement strategies and set measurable goals. Collaboration & Feedback Loop • Work closely with cross-functional teams (product, support) to integrate community insights into business strategies. • Advocate for community needs and feedback during internal discussions. Qualifications Required Experience: • Minimum 2–5 years of experience in community management, social media strategy, or a related field. • Proven success in building and scaling online communities across multiple platforms. Core Skills: • Exceptional communication and interpersonal skills, with the ability to connect with diverse audiences. • Proficiency in community management tools (e.g., Discord, Slack, Facebook Groups), social media platforms, and analytics software. • Strong writing and editing skills for crafting compelling and engaging content. • Conflict resolution and problem-solving skills to handle sensitive situations diplomatically. Technical Skills: • Familiarity with analytics tools (e.g., Google Analytics, Sprout Social). • Experience with email marketing tools (e.g., Mailchimp) and community management platforms. • Basic understanding of SEO and digital marketing principles is a plus. Cultural Fit: • Deep understanding of cultural nuances and community-building best practices. • Passionate about fostering inclusive, engaging, and thriving communities. Education: • Bachelor’s degree in Marketing, Communications, Public Relations, or a related field is preferred but not required. Show more Show less