Cluster Manager

Position: Cluster Manager -SouthQualifications: Graduate

Industry: Gems & Jewelry

Salary Details: As per Market Standards

Experience: 5 years

Duties & Responsibilities:

• Multi-Store Sales & Revenue Growth
• Ensure achievement of monthly and annual sales targets across assigned store locations.
• Develop and implement sales strategies to maximize conversion rates and revenue.
• Monitor store footfall trends, working with the marketing team to drive in-store traffic.
• Regularly analyze Average Bill Value (ABV) and Units Per Transaction (UPT) to improve customer spending.

2. Store Operations & Visual Merchandising

• Ensure adherence to Standard Operating Procedures (SOPs), company policies, and retail compliance.
• Oversee store hygiene, display arrangements, and visual merchandising standards to enhance customer appeal.
• Supervise store teams to maintain accurate stock levels, daily stock counts, and inventory audits.

3. ATL & BTL Marketing Initiatives

• Collaborate with the marketing team to execute ATL (Above the Line) campaigns, such as print, digital, and TV ads.
• Plan and implement BTL (Below the Line) activities, including in-store activations, influencer collaborations, and brand partnerships.
• Evaluate the effectiveness of marketing campaigns by analyzing customer engagement and footfall metrics.

4. People Management & Training

• Lead and mentor Store Managers and Sales Teams, ensuring performance alignment with company goals.
• Conduct regular training sessions on sales techniques, product knowledge, and customer handling.
• Motivate teams to exceed sales targets through incentive programs and performance-based rewards.
• Work with HR to manage staff hiring, retention, and performance evaluations.

5. Customer Experience & Relationship Management

• Ensure superior customer service standards are maintained across all stores.
• Oversee customer concerns, product alterations, exchanges, and after-sales service to enhance satisfaction.
• Strengthen customer loyalty programs and drive repeat business.

6. Stock & Inventory Management

• Implement efficient stock replenishment and inventory control processes to minimize losses.
• Ensure all stores maintain corrective stock-taking procedures, including stock undertakings and daily counts.
• Liaise with the Product & Merchandising team to ensure stores have the right assortment based on customer demand.

7. Business Expansion & Strategy Execution

• Support new store launches, exhibitions, and retail partnerships for brand expansion.
• Conduct market research and competitor analysis to provide insights on industry trends.
• Work closely with management to develop long-term growth strategies for revenue and brand positioning.

8. Reporting & Review Meetings

•Prepare and present weekly/monthly/quarterly business reports to management.

•Attend review meetings with actionable insights on sales, operations, and customer trends.

•Ensure compliance with all store policies, governance, and audit requirements.

Requirement:

•Any Degree and Must have a strong background experience in Jewelry multiple showroom operations

•Should be good in Business Analytics.

•Able to develop and maintain strong working relationships with peers and cross-functional teams

•Sound knowledge of developing business plans, the planning process sales administration processes.

•Well organized, able to prioritize effectively to achieve business deadlines.

•Strong attention to detail, follows tasks through to completion.