The Club Manager will be responsible for overseeing all aspects of the luxury club’s operations, ensuring a high-quality member experience, operational excellence, and profitability. The role will manage Food & Beverage, Housekeeping, Events, Liquor Licensing, Revenue Generation, Team Management, and P&L responsibilities.
Key Responsibilities:
1. Club Operations & Member Services
- Ensure smooth functioning of day-to-day operations including front desk, member services, and customer support.
- Maintain high levels of member satisfaction through personalized engagement and service excellence.
- Implement SOPs to maintain luxury service standards across the club.
2. Food & Beverage (F&B) Management
- Oversee restaurant, bar, banquet and café operations.
- Work with chefs and service teams to ensure quality, hygiene, and innovation in food offerings.
- Introduce theme nights, tasting events, and promotions to enhance F&B revenue.
3. Housekeeping & Facility Maintenance
- Ensure cleanliness and hygiene standards throughout the premises.
- Coordinate with the housekeeping and maintenance teams for scheduled upkeep.
- Monitor vendor performance for outsourced services.
4. Event Management & Programming
- Conceptualize, plan and execute member-focused events including social evenings, wellness workshops, sports tournaments, festive celebrations, etc.
- Liaise with vendors, entertainers, and event planners for flawless execution.
- Maintain an annual event calendar to drive engagement and repeat visits.
5. Liquor License & Bar Operations
- Ensure compliance with excise laws and liquor licensing norms.
- Manage bar inventory, pricing, and promotions.
- Train staff on responsible service and manage bar performance.
6. Revenue Generation & Business Development
- Drive revenue through membership sales, renewals, F&B, events, and ancillary services.
- Identify opportunities for partnerships, sponsorships, and collaborations.
- Introduce loyalty programs or premium services for high-value members.
- Monitor revenue channels and implement targeted strategies to boost profitability.
7. Financial & P&L Management
- Prepare budgets and financial forecasts; track variances and manage costs.
- Review income/expense reports monthly and take corrective actions.
- Present MIS reports to management on club performance and business outcomes.
8. Team Leadership & Training
- Recruit, train, and manage front line and support staff for F&B, housekeeping, events, and admin roles.
- Conduct regular reviews, motivate staff, and maintain high service morale.
- Implement skill enhancement & hospitality training programs.
9. Compliance, Safety & Risk Management
- Ensure the club complies with fire, health, safety, and legal requirements.
- Conduct regular internal audits and coordinate with regulatory authorities when required.
Key Skills & Competencies:
- Leadership and People Management
- Luxury Hospitality and Service Orientation
- F&B and Event Expertise
- Budgeting, Cost Control & P&L Management
- Problem-solving and Crisis Handling
- Sales and Business Development
- Strong Communication & Vendor Management
Qualifications & Experience:
- Bachelor’s/Master’s degree in Hotel Management / Hospitality / Event Management.
- 8–12 years of relevant experience in managing clubs/hospitality/resorts.
- Proven track record in team handling, luxury guest experience, and business generation.
Please share your resume at kanika.bhambri@bptp.com