Club Manager

The Club Manager will be responsible for overseeing all aspects of the luxury club’s operations, ensuring a high-quality member experience, operational excellence, and profitability. The role will manage Food & Beverage, Housekeeping, Events, Liquor Licensing, Revenue Generation, Team Management, and P&L responsibilities.

Key Responsibilities:

1. Club Operations & Member Services

• Ensure smooth functioning of day-to-day operations including front desk, member services, and customer support.
• Maintain high levels of member satisfaction through personalized engagement and service excellence.
• Implement SOPs to maintain luxury service standards across the club.

2. Food & Beverage (F&B) Management

• Oversee restaurant, bar, banquet and café operations.
• Work with chefs and service teams to ensure quality, hygiene, and innovation in food offerings.
• Introduce theme nights, tasting events, and promotions to enhance F&B revenue.

3. Housekeeping & Facility Maintenance

• Ensure cleanliness and hygiene standards throughout the premises.
• Coordinate with the housekeeping and maintenance teams for scheduled upkeep.
• Monitor vendor performance for outsourced services.

4. Event Management & Programming

• Conceptualize, plan and execute member-focused events including social evenings, wellness workshops, sports tournaments, festive celebrations, etc.
• Liaise with vendors, entertainers, and event planners for flawless execution.
• Maintain an annual event calendar to drive engagement and repeat visits.

5. Liquor License & Bar Operations

• Ensure compliance with excise laws and liquor licensing norms.
• Manage bar inventory, pricing, and promotions.
• Train staff on responsible service and manage bar performance.

6. Revenue Generation & Business Development

• Drive revenue through membership sales, renewals, F&B, events, and ancillary services.
• Identify opportunities for partnerships, sponsorships, and collaborations.
• Introduce loyalty programs or premium services for high-value members.
• Monitor revenue channels and implement targeted strategies to boost profitability.

7. Financial & P&L Management

• Prepare budgets and financial forecasts; track variances and manage costs.
• Review income/expense reports monthly and take corrective actions.
• Present MIS reports to management on club performance and business outcomes.

8. Team Leadership & Training

• Recruit, train, and manage front line and support staff for F&B, housekeeping, events, and admin roles.
• Conduct regular reviews, motivate staff, and maintain high service morale.
• Implement skill enhancement & hospitality training programs.

9. Compliance, Safety & Risk Management

• Ensure the club complies with fire, health, safety, and legal requirements.
• Conduct regular internal audits and coordinate with regulatory authorities when required.

Key Skills & Competencies:

• Leadership and People Management
• Luxury Hospitality and Service Orientation
• F&B and Event Expertise
• Budgeting, Cost Control & P&L Management
• Problem-solving and Crisis Handling
• Sales and Business Development
• Strong Communication & Vendor Management

Qualifications & Experience:

• Bachelor’s/Master’s degree in Hotel Management / Hospitality / Event Management.
• 8–12 years of relevant experience in managing clubs/hospitality/resorts.
• Proven track record in team handling, luxury guest experience, and business generation.

Please share your resume at kanika.bhambri@bptp.com