171 Client Success Jobs - Page 4

Role & responsibilities As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmate's clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where you'll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. Youll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmate's solutions effectively. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. Preferred candidate profile 3 - 5 years of experience in client support, customer service, or marketing coordination ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelor's degree from a recognized University or a related field (or equivalent experience). Excellent communication, interpersonal, and analytical skills with the ability to engage effectively with clients and internal teams. Superior organizational and time management skills, with a capacity to handle multiple high-priority projects simultaneously. Familiarity with tools like Asana, Trello, MS Project, or similar for managing projects and tracking progress. Familiarity with CRM platforms (e.g., Hubspot) and customer success tools. Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting. The candidate must be flexible to work in the US shift hours is essential for this role. Candidate must have their own system for remote work.

Responsibilities Understand basic account knowledge to include industry, stakeholders, target audience, primary competitors, client's business goals, client's challenge and opportunities with the platform supported. Learning and applying an in-depth understanding of the clients business, business rules, and business processes as they relate to the BrandMuscle solution. Demonstrate the ability to professionally communicate via daily on-going communications to include both phone and email. Develop professional client relationships to achieve executional goals. Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing. Contribute to client calls and provide updates for projects being managed. Responsible for all day-to-day service delivery. Be familiar with reporting tools and assist with requests for information. Identify process inefficiencies and raise to manager. Enter complete, accurate and detailed Jira tickets for all new jobs and issues. Ensure correct account SOWs are linked to all Jira tickets. Responsible for closing Jira tickets once completed. Provide candid self-evaluations and be open to feedback to improve performance. Coordinating a variety of priorities in a fast-paced environment. Increasing team collaboration through idea-sharing and brainstorming sessions. Providing problem recognition, research, isolation, and resolution steps. Testing for quality assurance including functional and creative projects and site upgrade testing. Logging bugs and following up with applicable teams in a timely manner. Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools. Attending project meetings and project status meetings. Assisting support desk with call volume and escalated calls. Assist in coaching new team members. Preparing weekly/monthly/quarterly client reports. Participate in client status calls on a periodic basis. Requirements Bachelor’s degree required, preferably in finance, commerce or technology. Two to four years account service or project management experience is preferred. Experience in Advertising or publishing industry is preferred. Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities. Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering). Demonstrated analytical skills and ability to analyze data. Strong communication skills. Strong interpersonal skills, ability to work with cross-functional teams. Ability to thrive in a fast-paced, changing environment. Must be available for a flexible work schedule to accommodate clients on deadlines. Self-starter, ability to work without direct supervision. Open to working in night shifts (US time zone).

Job Description What Youll Do Avalara is looking for a Partner Implementation Manager (PIM) to join our Avalara for Accountants (A4A) team. You'll deliver a smooth, onboarding experience for accounting firms that purchase Avalara products through the A4A program. As a PIM, you'll work directly with firm partners to ensure successful implementation of Avalara's solutions. While the primary focus is enabling firms to manage and file sales and use tax returns, the scope may include additional services such as license and registration management, document handling, and more as the A4A product suite expands What Your Responsibilities Will Be What You'll Do: Lead the onboarding and implementation process for new A4A partners Guide accounting firms through product setup and best practices Ensure successful adoption of Avalara tools through training and support activities Collaborate to address partner needs and drive success Stay informed on new features and offerings within the A4A platform Work with ownership and urgency to ensure success within filing deadlines The role will be reporting to Manager, Partner Management. What You'll Need to be Successful What We're Looking For: 3+ years of experience in implementation, onboarding, or client success roles With an emphasis on building relationships and trust Understanding of indirect tax compliance, especially returns prep and filing Familiarity with accounting firms or tax compliance Success traits of Ownership and Urgency Shift timing - 5:30 pm to 2:30 am IST Hybrid Mode- 2 DAYS from office #LI-Onsite

We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. RESPONSIBILITIES Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the clients needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed REQUIREMENTS Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client.

Job Brief We are currently hiring a Presales/ Product Sales Specialist to join our Branding Solutions team and provide solutioning support to our Key Account Managers and top customers. As our new Product Sales Specialist Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Your main responsibilities will include: Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Roles and Responsibilities Client Onboarding: Guide new clients through a seamless onboarding experience helping them set up and understand our platform. Customer Support: Resolve customer queries via chat, email, and phone with a solution-first mindset and quick turnaround. Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals. Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform. Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value. Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams. Desired Candidate Profile 1-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles. Excellent communication skills with ability to build rapport easily. Proficiency in MS Office applications (Excel) for report preparation and presentation. Strong understanding of product knowledge and sales principles.

Role & responsibilities Work on the incoming leads, research on the company and past shows and help AE to set up a meeting with them Make a calendar of events for existing customers and connect with them to get next project brief Regular follow up and communication on the projects where we have given designs and offers If any changes needed by customers in design/ offer, get them done and share with customers Create a pleasant experience for clients by coordinating with internal / external teams to provide solutions Provide regular updates, respond to inquiries, and address any client concerns in a timely manner Coordinate and facilitate regular client meetings Create meeting notes for the customer meeting and communicate to relevant departments Ensure client satisfaction and retention Preferred candidate profile Bachelors degree in business administration, marketing or a related field; Minimum of 3 years experience in business development or support The ability to work with multiple stakeholders and work closely with them to determine acceptable solutions Excellent communication skills A track record of following through on commitments Excellent planning, organizational, and time management skills

Account Manager: Not a Client Babysitter.” A Strategic Growth Driver. Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports. This is post-sale warfare , and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals. At blueBriX , we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it. What you won’t be doing: Playing middleman between the client and the tech team Sending “Hope all is well!” emails into the void Scheduling Zooms for the sake of it What you will be doing: Owning the relationship from onboarding to renewal Understanding client goals better than they do Spotting expansion opportunities and making the upsell feel like a no-brainer Translating tech jargon into value that matters to the CFO, the COO, and everyone in between Putting out fires—without waiting for someone to bring a hose This isn’t just about retention. It’s about strategic growth . You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist. You’re not afraid to push back when needed, because your goal isn’t keeping clients happy. It’s keeping them winning . You’ll thrive here if: You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech You think in solutions, not excuses You can manage multiple accounts without dropping the ball or the tone You’re equally at home talking to end-users and C-suite decision-makers You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud Bonus points if: You’ve worked with U.S. healthcare clients before You know your way around CRMs, dashboards, and renewal pipelines You’ve upsold without sounding like you’re upselling You can present, negotiate, de-escalate, and delight—all in the same call Location: Kochi, India (this is an in-office role—because face time > FaceTime) Team: Professional Services Reports To: Head of Customer Success / Director – Service Delivery We don’t want a people pleaser. We want a people challenger. If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.

Responsibilities: * Maximize client satisfaction through proactive communication & issue resolution * Drive upsells/cross sales opportunities * Manage customer relationships for long-term success Provident fund Annual bonus

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.

Job Title: Site Visit Associate Corporate Office: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 0 to 5 Years Education: Any Graduation Salary: As per Industry Standards + Attractive Performance-Based Incentives Preferred Candidates: Male or Female Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Site Visit Associate, you will play a key role in providing potential customers with an immersive, first-hand experience of our managed farmland properties. This role involves conducting farm visits, engaging with prospects, and converting interest into sales while ensuring an informative and enjoyable experience. If you love nature, enjoy traveling, and have a passion for sales, this role is for you! Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit targets while driving customer engagement and bookings. Maintain accurate CRM records of all customer interactions, inquiries, and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with well-educated, high-net-worth (HNI) customers. A passion for nature and sustainabilityaligning with our eco-conscious values. Sales-oriented mindset with proven ability to meet or exceed targets in a fast-paced environment. Persuasive and soft skills to engage clients effectively. Strong organizational skills and attention to detail for efficient follow-ups and CRM updates. Ability to work independently and as part of a team. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week One day off per week (excluding weekends). One additional day off every alternate week (excluding weekends). Festival & Casual Leaves provided as per company policy. Incentives: Attractive performance-based incentives in addition to the fixed salary. Travel & Accommodation: Site visits involve travel to farmlands (50-200 km from Bengaluru) as per client visit schedules. On other days or when there are no customer visits, Site Visit Associates will work from the Corporate Office (Base Location). Fuel expenses reimbursed for candidates with own vehicles (car preferred). If working late or at distant locations, accommodation and meals are provided at well-maintained farm villas and guest houses. Secure and Comfortable Farm Stay: Farmlands are well-maintained, secured with CCTV, security personnel, and domestic pets. A peaceful, safe, and family-friendly environment with round-the-clock security. Why Join Us? Be part of a growing Agri-Tech company that combines technology and sustainability. Interact with high-net-worth individuals who are passionate about nature and sustainable living. Work in an employee-friendly environment that values work-life balance and personal growth. Enjoy a dynamic mix of office and field work, offering variety and exposure. Contribute to eco-friendly farming and make a positive impact on the planet. Please note that our consulting services are entirely client-funded, and no fees are charged to candidates at any stage. Name of the Recruitment Consultancy: MANAV SANSADHAN VIKAS SALAAHKAR LLP

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role & responsibilities Serve as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. Understand clients marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects. Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction ,identify areas for improvement, and provide recommendations for optimizations. Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue. Organize regular client training sessions and workshops to educate them on content marketing and industry developments. Preferred candidate profile Bachelors degree in marketing, business, or a related field. 2+ years of experience in a customer success or account management role, necessarily in a digital agency or marketing environment. Broad understanding of content marketing. Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients. Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities. Project management skills, with the ability to manage multiple client accounts simultaneously. Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software. Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.

Summary: We are looking for an experienced Client Principal to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. The Client Principal directly interacts with ANSRs customers to help achieve their long-term success. This team focuses on collaborating with customers to help execute their GCC roadmap as commitment to the business stakeholders. As a member of this team you will participate in customer meetings, interact with client Program Office, work with stakeholders & executives, involved in joint planning sessions, present best-practices and build relationships of trust with the customer. As a Client Services Delivery leader, you will showcase the best of ANSRs product & services and influence the client adoption of our offerings. You will engage with internal Business Support teams, Consulting group, Workspace organization in order to ensure complete and high-calibre service quality. Passion to drive customer success, highest quality of professional client interaction, influencing for growth and open & effective communication are key attributes of this team! Roles and responsibilities: Initiate and set goals for programs according to the strategic objectives of the GCC Plan the programs from start to completion involving deadlines, milestones Devise evaluation strategies to monitor performance and determine the need for improvements, putting in best practices Lead all cross functional teams involved, provide feedback, and resolve complex problems Discover ways to enhance efficiency and productivity of procedures and people Apply change, risk and resource management principles when needed Develop strong and trusted relationships with the GCC Leaders through timely and accurate communications Ensure program operations and activities adhere to legal guidelines and internal policies Requirements Proven experience as program/ account manager Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting A business acumen with a strategic ability Excellent organizational and leadership skills An analytical mindset with great problem-solving abilities Excellent communication skills MBA or equivalent with 15 years of experience 2 Preferred Experience and Skills: Professional service delivery experience in a multi-national organization Conceptual knowledge of modern enterprise technology Understanding of CSAT/NPS frameworks Hands-on with Microsoft Office and tool.

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Qualifications: Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Responsibilities: * Maximize revenue through upselling & retention * Manage client relationships from onboarding to renewal * Ensure customer satisfaction through proactive support

Responsibilities: * Maximize customer satisfaction & retention * Manage client relationships & growth * Collaborate with cross-functional teams on projects * Ensure timely resolution of issues * Monitor key performance metrics Provident fund

About the job Job Title: Associate Account Manager Experience: 0.6-3 years Location: Bengaluru (Work from office) Shift Timing: 9:30 AM to 6:30 AM (Mon-Fri) Role Descriptions We are seeking a highly motivated and experienced Associate Account Manager to join our team. The Associate Account Manager will be responsible for building and maintaining relationships with clients, managing client projects and portfolios, and ensuring client satisfaction and driving business growth. The Associate Account Manager will also collaborate with cross-functional teams to align strategies and objectives, monitor project progress, and provide regular updates to clients. The candidate should have a proven track record in account management, excellent communication skills. Responsibilities: Serve as the primary point of contact for assigned key accounts, building and maintaining strong relationships with clients. Understand client needs and requirements and provide tailored solutions to meet their business objectives. Develop and implement account plans to achieve sales targets and drive revenue growth. Conduct regular business reviews with clients to evaluate performance, identify opportunities for improvement, and upsell additional products or services. Stay updated on industry trends, competitor activities, and market dynamics to provide insights and recommendations to clients. Identify and pursue new business opportunities within existing accounts, maximizing revenue potential. Qualifications: Bachelors or masters degree Prior experience in sales or business development. Strong relationship-building skills with the ability to engage and communicate effectively with clients at various levels. Excellent negotiation and persuasion abilities Ability to work independently and collaboratively in a fast-paced, dynamic environment. Excellent presentation, written, and verbal communication skills. Willingness to travel to client sites as needed.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Client Success Manager (Service Delivery Manager) drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Client Success Manager is expected to be the primary point of escalation and coordination between the AHEAD Services organization, the AHEAD Client Director, and the customer. Roles and Responsibilities: Acts as a customer advocate Results driven and customer focused; Get things done - Make things happen. Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met. Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal. Grow existing contract values by cross-selling and up-selling existing contracts. Build a strong relationship with key customer staff, client director team, and Managed Services teams and management Ensure reports are provided to an agreed schedule or on request, includingincident management, account performance, and service unit billing reports. Leads onboarding activities for new Managed Services customers Set expectations of service quality, availability, and timeliness with the client. Drives process improvements that increase customer satisfaction Work with the client and Managed Services teams to identify and manage service improvement activities. Translate and drive prioritization of customer requirements into service and project requests. Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented and reviewed in a controlled manner. Report, communicate, and update relevant stakeholders on service operations. Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments. Assist with the development and improvement of the services organization. Leads and manages recurring Technical Assessments Participates in business reviews with the customer and the AHEAD sales team Supports and conducts self in a manner consistent with customer service expectations Manage Root Cause Analysis and process and participate in Priority events as needed Skills: Must have experience in Project Management and Agile methodology PMP certification is required Experience working on cloud projects is essential Good understanding of IT Service Management processes and procedures. Good understanding of IT Project Management principles and techniques. Good ability to manage change and engage team members. Good ability to provide direction and leadership to others. Good facilitation and communication skills. Excellent presentation skills. Ability to manage and escalate client issues. Ability to react and adjust priorities of tasks. Comfortable in communicating and interacting with C-level customer stakeholders. Proficient in MS Office: MS Word must be able to create and modify documents. MS Excel create and modify pivot tables, manipulate data, create charts and graphs. MS PowerPoint create and modify presentations. 8-10 years of relevant IT Service Account Management experience. ITIL Foundation Certification desired. ServiceNow experience is a plus. Education Undergraduate degree and 8-10 years relevant experience preferred

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

WORK FROM OFFICE - 5 DAYS A WEEK SHIFT - 5:30 PM - 2:30 AM MODE OF TRAVEL - SELF COMMUTE Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities • Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. • Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. • Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. • Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. • Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. • Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. • Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. • Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements • 2-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. • Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. • Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. • Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. • Technically savvy with a passion for learning and optimizing customer journeys. • Self-motivated, results-oriented, and highly accountable able to thrive in a remote, fastpaced environment. • Must be able to travel up to 50% of the time. • Experience with CRM tools and success platforms is required.

Key Responsibilities: Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.

Job Description Customer Success Associate Location: Noida Sec-59 Job Type: Full-time Experience: 3-8 Yrs About Us: Webbee Esolutions Pvt Ltd is a fast-growing SaaS company revolutionizing the [FinTech, CRM, AI-based solutions]. Our mission is to provide businesses with cutting-edge solutions that streamline operations, enhance productivity, and drive growth. We are looking for a Customer Success Associate_ Onboarding & Retention to help us scale our customer base by identifying new business opportunities, generating leads, and closing deals. If you are passionate about sales, technology, and relationship-building, wed love to hear from you! Key Responsibilities: Identify and qualify potential leads through research, networking, and outbound prospecting. Conduct product demos and presentations to showcase the value of our SaaS solutions. Develop and maintain strong relationships with prospective and existing clients. Understand customer pain points and recommend tailored solutions. Manage the entire sales cycle from lead generation to closing deals. Collaborate with the marketing and product teams to optimize sales strategies. Achieve and exceed monthly/quarterly sales targets. Maintain accurate records of sales activities in the CRM system. Stay up-to-date with industry trends, competitors, and SaaS market developments. Requirements: Bachelors degree in Business, Marketing, or a related field. 3-8 years of experience in SaaS sales, business development, or a similar role Strong understanding of SaaS products, cloud solutions, and B2B sales processes. Excellent communication, negotiation, and presentation skills. Ability to understand technical concepts and explain them to non-technical audiences. Experience with CRM tools like HubSpot, Salesforce, or Zoho CRM is a plus. Self-motivated, target-driven, and able to work in a fast-paced environment. Why Join Us? Fast-growing SaaS company with a dynamic work culture. Opportunity to work with cutting-edge technology and innovative solutions. Career growth and learning opportunities in the SaaS industry. Competitive salary, commissions, and performance-based incentives. How to Apply? Interested candidates can apply by sending their resume to Harshit.tripathi@webbeeglobal.com with the subject line "Application for Customer Success Associate SaaS" Join us and be part of our growth journey!