171 Client Success Jobs - Page 3

Responsibilities: Lead Qualification Collaborate with the sales team Customer Relationship Management Product Knowledge Feedback and Improvement Query and dispute resolution through SLAs

Urgent Opening for Customer Success Associate - Koramangla-Bangalore Posted On 12th Aug 2015 09:18 AM Location Koramangla-Bangalore Role / Position Customer Success Associate Experience (required) 1-3 years Description Our client is data integration company that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Customer Success Associate with an exceptional portfolio. What is the role When its about Customer Success, we hold ourselves to a high standard. In fact, one of our company values is to create a WoW experience for our customers and we are constantly measuring ourselves on it. The goal of our Customer Success team is to Delight (not just satisfy) our customers as often and creatively as possible. To delight our customers, we need to keep getting better everyday - that's where you come in! We are looking for a customer success associate who proactively ensures that our customers realize value using our product. As a CS associate, you are responsible for the entire lifecycle of the customer - starting from the day one of free trial signup. You stick with them at every step of the way to ensure they get the most value from the product. You will build value-based customer relations. Youre a great match if you: love helping and working with customers all day along take pride if customers realized the value of a product enjoy acting as a team player between multiple functions like business, product, and customer relations. What will you do in this job Become a our client product expert so that you can teach our customers on the value and usage of each part of the our client product. You will also apply your domain (functional) expertise to discuss best practices with customers. Ensure that more customers are using our product often and deep Take care of our free trial customers during their initial engagement (first 60-90 days of signing up) and give them an awesomeexperience so that they get converted into paid customers. Control Churn, Retain our paid customers and ensure that they are continuously realizing the product value. Improve customer health score overall - NPS scores, 1st app experiences, customer testimonials etc. Learn from customers on a continuous basis and get feedback about the product and the CS experience Collaborate with Product management team to enhance the product Track and Maintain data in CRM and other internal tools / dashboards What skills do you need A true passion to help and serve customers. Happy to talk to customers all day long. 1-3 years prior experience in customer success or client success teams in the software industry Youre a self-starter. No one needs to push you or manage you. You take charge and deliver. Superb presentation skills - both written and verbal You have a natural curiosity about technology and it doesnt intimidate you Patient ; well organised ; a good listener and a teacher Detail-oriented, extremely well organized, able to juggle many tasks Sales call in the morning, Customer Onboarding in the afternoon, number crunching at 4pm, customer development interview in the evening etc. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Responsibilities: * Ensure customer satisfaction & retention * Manage client relationships * Collaborate with sales team on renewals * Monitor key performance indicators * Drive upselling opportunities

Address customer inquiries via email, chat, and phone regarding orders, pricing, and PCB requirements. Assist order placement, shipment tracking, and resolution of issues resolve customer concerns efficiently customer retention and satisfaction

We are hiring an Account Manager for Company. The ideal candidate should have experience in client handling, strategy development, content calendar creation, brand planning, and client servicing, with excellent communication skills.

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpis, trending, and analysis for IT groups and Management. Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management".

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpis, trending, and analysis for IT groups and Management. Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management.

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed. • Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue

Job Description: Implementation Consultant Morningstar is committed to empowering investor success. One way we accomplish this is by offering independent research and great software products to financial advisers and individual investors. We believe that when the investor wins, we all win. At Morningstar, your contributions have meaning and can drive change. We offer a place where talented, driven people can grow. Our differences are our strength; the fact that we dont all think the same way and encourage unique perspectives helps create great products and services for our clients. The Opportunity We’re a seeking an Onboarding and Implementation Consultant. As an Onboarding and Implementation Consultant for Morningstar AdviserLogic and Licensee Solutions you will play a critical role in driving the success of our clients by ensuring a smooth and effective onboarding experience. Your primary role will be to ensure the successful onboarding of new clients to Morningstar technology, driving an engaging user experience and adoption in line with business objectives. Day to day, you will develop a deep understanding of our clients, ensuring user confidence in Morningstar solutions. You will act as key contact point during the onboarding process, guiding clients through system configuration, best practices, and tailored implementation. Ideally, you will have familiarity with the wealth and financial advice industry with an emphasis on CRM implementation, client engagement and data dissemination. Responsibilities: Own the client relationship through Onboarding to ensure all requirements are met and aligned to business objectives. Establish a professional working relationship with clients and demonstrate ability to grow relationships and build credibility with key client’s contacts at all levels. Proactively manage and increase client satisfaction. Understand business, operations and technology requirements, serving as a conduit between stakeholders, operations, and technology teams. Work closely with the Data & Consulting team to meet each client's unique business requirements. Work directly and effectively in a highly collaborative, Agile software implementation setting and provide input in the development of tools and processes to help increase team productivity. Provide quality formal and informal documentation consistent with documentation standards Facilitate decision making with both internal and external stakeholders and assess trade-offs to define the optimal solution that fulfil client's need and ensure a sustainable offering. Proactively identify risks and potential issues and develop mitigation plans. You will be responsible for smooth and timely hand-over to client Support and Customer Success teams. Qualifications & experience required: A minimum of a bachelor’s degree. 2-5 years’ experience in Professional Services, Support or Consulting preferably in CRM space. Knowledge of Financial Planning is preferred. Experience in managing software as a service (SAAS) implementation. Proven track record of developing and maintaining profitable and reference-able customer relationships. Demonstrated ability to manage project scope and client expectations Demonstrated follow-through on assignments and issue resolution Experience with the full lifecycle of both implementations and upgrades. An ability to be creative and think strategically when it comes to understanding client requirements, problem solving and project management. Strong communication skills, both written and oral, and professional presentation capabilities with an aptitude to collaboratively build effective internal and external business relationships. Strong problem-solving, analytical, and planning skills, and the ability to excel in a fast-paced environment while delivering high-quality work. Ability to lead team decision-making processes and foster an environment of teamwork. Proficiency in MS Office, MS Excel. Excellent oral and written communication skills. High level of attention to detail together with good analytical skills and a responsive nature. Morningstar is an equal opportunity employer.

Team Manager will oversee accounts, ensuring active engagement, guiding the team on CRM tools and product knowledge, identifying high-potential clients, and driving conversion includes tracking team performance and implementing strategic action plans

Job Summary: You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative solutions and offers that meet the needs of our customers and drive growth. Key Responsibilities: Develop and maintain relationships with key account YouTubers and strategic partners Connect on call with YouTubers in United Stated/Canada and understand their expectation to grow their channel and help them reach their goal. Achieve and exceed sales targets through effective planning and execution of sales strategies Identify opportunities for growth within existing accounts and develop plans to maximize revenue Build and maintain a strong sales pipeline by proactively identifying and pursuing new business opportunities Collaborate with cross-functional teams to ensure the successful delivery of services Provide regular reports on sales activity and performance to senior management Comfortable initiating phone conversations with executives, navigating questions, and overcoming objections. Qualification & Requirement: Enthusiastic in learning YouTube Marketing or relevant experience in the same field would be preferred Excellent communication, negotiation, and interpersonal skills Strong analytical and problem-solving skills Ability to work independently and as part of a team Proficiency in Excel and PowerPoint presentation Bachelor's degree in business administration, marketing, or related field To apply share your resume at hr@promodome.in To schedule your interview call/whats app on +91 8454002965

Job Title: Key account associate (JOB HAI) About Us : InfoEdge is a dynamic job platform connecting talent with opportunities. We strive to provide excellent client service and innovative solutions to support our partners hiring needs. As a Client delivery Associate, you will play a vital role in maintaining and enhancing our relationships with key clients, ensuring they receive the highest level of support and service. Responsibilities: Key client Relationship Management Issue Resolution Cross-functional Collaboration Problem Solving Performance Tracking Skills Required: Strong communication and interpersonal skills. Problem-solving abilities with a proactive mindset. Ability to multitask and handle competing priorities. Why Join Us? Opportunity to work with a passionate and energetic team. Exposure to a fast-paced work environment with a steep learning curve.

Key Responsibilities Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams. Job Purpose Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed. Experience 3+ years of experience with a front-end direct sales role including managing a small team

Job Description: Build strong client and internal relationships and deliver client value using worxogo technology platforms Take ownership of the implementation plan and ensure on time delivery of results of highest quality Onboard users on worxogo platform and engage with client teams to drive adoption Desired skills: Excellent communication skills Good excel and presentation skills Should be able to take end-to-end ownership to deliver outcomes Should have the ability to pay attention to detail Education & Experience: BE, BBA, MBA from Tier 2/3 colleges OR Commerce & Science Graduates with good communication skills 2 years of work experience.

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 58 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6 PM 3 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP” customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 5–8 years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6 PM – 3 AM) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

Hiring for International Customer Service 1 Year BPO experience (Required) Excellent English Comms Skills Graduate//12th Salary - upto 5 -7 LPA 5 days working and 2 days off Ping your resume on: sakshitiwari.img@gmail.com or 8448387768 (Sakshi) Required Candidate profile (Excellent Communication Skills - Required)

Responsibilities: Work on cold leads, research and engage with MSMEs, convert leads into clients, and manage post-closure onboarding. Gain exposure to business leaders, real-world insights, and networking opportunities through national events.

Customer Service – Voice Process Only (No Chat) Salary upto 9 LPA Only for candidates with excellent communication skills Location: Gurgaon / Noida Graduates only with stable profiles WhatsApp Resume: +91 98109 96899 Email: latika.chopra05@gmail.com Required Candidate profile Graduates with excellent English communication skills Prior voice process/customer service experience preferred Freshers only with Excellent communication skills Stable work history/ No long Gaps

Job description for Customer Success Manager Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits Cell phone reimbursement Health insurance Internet reimbursement Life insurance

About Us:. Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.. Job Summary:. We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.. Key Responsibilities:. Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.. Develop and maintain strong client relationships through effective communication.. Analyze and interpret data to provide actionable insights and enhance client success.. Report on key metrics and progress, ensuring transparency and alignment with client expectations.. Demonstrate deep ownership by taking full responsibility for client success outcomes.. Collaborate with development teams to align project goals and deliverables.. Monitor client feedback and proactively identify areas for improvement.. Required Skills and Qualifications:. Proven experience in Human Data/AI training or RLHF operations.. Exceptional written and verbal communication skills.. Strong background in managing large-scale onboardings.. Proficiency in data analysis and reporting tools is nice to have.. Demonstrated ability to take deep ownership and responsibility in client-facing roles.. Problem-solving skills and the ability to work independently in a remote setting.. Ability to thrive in a fast-paced and dynamic environment.. Preferred Qualifications:. Experience in a client and developer-facing role within the tech or AI industry.. Previous experience working in remote or distributed teams.. Knowledge of industry-specific tools and technologies for data operations.. Show more Show less

Job description Role & responsibilities Building professional relationships with the school management and important stakeholders. Hand hold new schools who join our partnership Data Management and Reporting. Training and mentoring the school teachers. Excellent in Communication. Ability and flexibility to travel to various locations in the region or across regions. if required. Time Management & Interpersonal Skills Strong functional knowledge in academics & administration. IT skills and computer proficiency should be good Preferred candidate profile Should be from a school background with good teaching experience. Should be empathetic Should have excellent communication skills Should be able to work seamlessly with schools and have attention and understanding of clients Should pay attention to details, be responsive and alert Should have a Post Graduate Degree from a reputed institute Computer proficiency should be good Must be willing to travel if required. Please contact Abishek Sao Recruitment Manager on 7396050592 for any clarifications

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job Description: Customer Success - Executive Role / Sr. Executive Role Experience: 1-3 years Location : Noida (5 days -WFO) About Us CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner. We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here . CloudKeeper: https://www.cloudkeeper.com/ Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/MBA (IT) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.