Key Responsibilities Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams. Job Purpose Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed. Experience 3+ years of experience with a front-end direct sales role including managing a small team
Job Description Company Profile: TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centers, and Club Ambassadors provide a seamless, single-window solution for our customers. Our technology stack includes CRM built on Salesforce and Heroku, End-to-end integration managed via MuleSoft, Mobile applications developed on the Ionic hybrid platform, Omni-channel contact centers integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Job Location: Sales Associate @ Hotels Delhi/NCR, Mumbai, Hyderabad, Bangalore, Indore, Kolkata, Chennai, Cochin (Based at client hotels) www.tlcgroup.com Company Website: Key Responsibilities: 1. To represent the Program and the organization at the hotel. 2. Manage a small Club Ambassador team and provide leadership and guidance to them 3. Responsible for enrolments of walk in and other customers into the Membership. 4. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment. 5. Engagement with Members walking into the hotels to build a relationship. 6. Coordination with the hotel teams for reservation and other requests and responding back to the customers. 7. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis. 8. Understanding Program performances and always presenting that in an articulate manner to the hotel teams to build the value of the Program and the company with those stakeholders. 9. Ensuring confidentiality of all company information is always maintained. Required Skills Set: 1. Candidates between 25 and 35 years of age with a minimum graduation and one- year experience. 2. Excellent social and verbal communication skills in English. 3. Self-motivated, smart, confident with excellent presentation skills. 4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage. 5. Willing to work on roasters including weekend What We Can Do for You: 1. Exposure to Iconic Brands: Work for the most recognized hospitality brands in the world and be part of developing the brands next chapter. 2. Learning Culture: Continuous training and management programs that give you the resources to continually develop your skills and knowledge. 3. Compensation: Comprehensive compensation, exciting incentives and benefits. Our Commitment to Inclusion & Belonging: TLC DigiTech is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Company Profile: TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centers, and Club Ambassadors provide a seamless, single-window solution for our customers. Our technology stack includes CRM built on Salesforce and Heroku, End-to-end integration managed via MuleSoft, Mobile applications developed on the Ionic hybrid platform, Omni-channel contact centers integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS. TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation : Technical Business Analyst Location: New Delhi, Jasola District Centre Key Responsibilities: Creating detailed business analysis, outlining problems, opportunities, and solutions for the business. Analyse business structure, use of technology, and company goals. Formulating ways for business improvement, based on research. Demonstrates high level of project management skills. Involved in the entire gamut of software development cycle such as Requirement Gathering, Analyzing, Designing, Development, Testing, Implementation and Support. Interact with on-shore & off-shore team on daily basis to resolve operational concerns. Managed migration projects between multiple environments (Development, QA and Production). Executed Production checkouts post deployment and to coordinate with relevant stakeholders for resolution. Required Skill Set: • 5+ years of experience in business analysis. • Strong analytical skills and ability to plan new strategies. • Hands on with Agile Methodology, Software Development Life Cycle, Implementation & Technical Support. • Ability to effectively prioritize and execute tasks under pressure. • Strong communication and presentation skills in English. • Should be smart, extremely confident & presentable.
TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors provide a seamless, single-window solution for our customers. Our technology stack includes: CRM built on Salesforce and Heroku End-to-end integration managed via MuleSoft Mobile applications developed on the Ionic hybrid platform Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Job Responsibility: Legal Advisory - Provide expert legal guidance to the company on a wide range of corporate and commercial matters, including corporate governance, intellectual property, contracts, and regulatory compliance. Contract Management - Draft, review, and negotiate a variety of contracts, agreements, and legal documents, ensuring they are aligned with the company's objectives and comply with Indian laws and regulations. Corporate Governance - Advise on corporate governance matters, including the preparation of board resolutions, maintaining corporate records, and ensuring compliance with statutory requirements. Regulatory Compliance - Monitor changes in Indian laws and regulations that may impact the company and develop and implement compliance programs to mitigate legal risks. Dispute Resolution - Manage and oversee legal disputes, litigation, and alternative dispute resolution processes, working with external counsel when necessary. Intellectual Property - Protect the company's intellectual property rights through trademark, copyright, and patent registrations, as well as handling infringement issues. Legal Research - Stay updated on legal developments and precedents in corporate and commercial law in India to provide proactive legal advice to the company. Training and Education - Conduct legal training sessions for employees and management to raise awareness of legal issues and compliance requirements. Desired Profile: Bachelor's degree in law (L.L.B) from a recognized institution Enrolment with the Bar Council of Delhi or relevant state bar council. Minimum of 2 to 3 years of experience as a corporate lawyer Strong knowledge of Indian corporate and commercial laws and regulations Excellent drafting, negotiation, and communication skills Ability to work independently and as part of a collaborative team. High ethical standards and a commitment to maintaining confidentiality. Analytical thinking and problem-solving skills.
* Responsible for capturing and editing doctor videos, testimonials, and hospital content using professional equipment. * Should manage lighting, deliver quick edits, and coordinate with the team for daily content needs.
Key Responsibilities: Quality Assurance: Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents to enhance customer service and sales effectiveness. Identify trends, root causes, and improvement areas; collaborate with Operations to develop corrective action plans. Maintain and update QA scorecards, checklists, and audit forms. Prepare and present quality reports and insights to stakeholders on a regular basis. Training & Development: Conduct onboarding training for new hires, covering product knowledge, systems, processes, and soft skills. Deliver refresher and upskilling training programs for tenured agents based on quality scores, performance metrics, or business needs. Develop and update training materials, modules, manuals, and assessments. Facilitate role-plays, simulations, and skill drills to reinforce learning. Evaluate training effectiveness and agent learning retention; provide post-training support and mentorship. Qualifications & Skills: Bachelor's degree in any stream 24 years of experience in a contact center as a QA, Trainer, or a dual-function role. Strong understanding of contact center KPIs, customer service standards, and quality assurance best practices. Excellent presentation, communication, and interpersonal skills. Proficient in MS Office (Excel, PowerPoint, Word); experience with QA tools and CRM Analytical mindset with attention to detail and a passion for coaching and development. Ability to manage multiple priorities and work independently in a fast-paced environment.
Job Description Company Profile: TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centers, and Club Ambassadors provide a seamless, single-window solution for our customers. Our technology stack includes CRM built on Salesforce and Heroku, End-to-end integration managed via MuleSoft, Mobile applications developed on the Ionic hybrid platform, Omni-channel contact centers integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com. Designation: Job Location: Sales Associate @ Hotels Delhi/NCR, Mumbai, Hyderabad, Bangalore, Indore, Kolkata, Chennai, Cochin (Based at client hotels) www.tlcgroup.com Company Website: Key Responsibilities: 1. To represent the Program and the organization at the hotel. 2. Manage a small Club Ambassador team and provide leadership and guidance to them 3. Responsible for enrolments of walk in and other customers into the Membership. 4. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment. 5. Engagement with Members walking into the hotels to build a relationship. 6. Coordination with the hotel teams for reservation and other requests and responding back to the customers. 7. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis. 8. Understanding Program performances and always presenting that in an articulate manner to the hotel teams to build the value of the Program and the company with those stakeholders. 9. Ensuring confidentiality of all company information is always maintained. Required Skills Set: 1. Candidates between 25 and 35 years of age with a minimum graduation and one- year experience. 2. Excellent social and verbal communication skills in English. 3. Self-motivated, smart, confident with excellent presentation skills. 4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage. 5. Willing to work on roasters including weekend What We Can Do for You: 1. Exposure to Iconic Brands: Work for the most recognized hospitality brands in the world and be part of developing the brands next chapter. 2. Learning Culture: Continuous training and management programs that give you the resources to continually develop your skills and knowledge. 3. Compensation: Comprehensive compensation, exciting incentives and benefits. Our Commitment to Inclusion & Belonging: TLC DigiTech is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams Role & responsibilities Preferred candidate profile Location - Kenya