Senior Executive-Customer Success

Experience:

Location

About Us

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner.

We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here.

CloudKeeper: https://www.cloudkeeper.com/

Responsibilities

• Assist in customer onboarding, understanding customer objectives, and explain offering.
• Conduct platform demos to showcase key features and value propositions
• Handle customer queries related to the platform and billing issues.
• Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
• Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).
• Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
• Raise and track AWS support cases under guidance.
• Work on internal documentation and process notes.

Qualifications and Skills:

• Technical background i.e. BE/B.tech/MBA (IT)
• 0-3 years of experience in customer service/facing roles.
• Excellent communication, presentation, and relationship-building skills.
• Ability to multitask and manage time effectively.
• Detail-oriented and proactive in following up with customers.
• Strong problem-solving skills with a proactive and customer-first mindset.