Responsibilities: * Ensure customer satisfaction & retention * Manage client relationships * Collaborate with sales team on renewals * Monitor key performance indicators * Drive upselling opportunities
Responsibilities: Make outbound calls to potential or existing customers to inform them about products or services. Provide accurate information and resolve customer queries. Build and maintain positive relationships with customers.
Company Description Birdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation, Trade Scheme Management, and Omnichannel Marketing Engagement. By combining incentive-based models, mobility solutions, engagement mechanics, and analytics tools, we deliver the information and motivation your teams need to drive growth. Role Description This is a full-time on-site role for a Customer Success Manager, located in Pune. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong customer relationships, providing exceptional customer service, and using analytical skills to evaluate and address customer needs. The role also involves communicating with customers to understand their requirements and ensuring that the solutions provided align with their business objectives. Total Experience Needed: 2+ Years in the same function Qualifications Skills in Customer Satisfaction and Customer Retention Strong Relationship Building and Customer Service skills Analytical Skills to evaluate and address customer needs Excellent communication and interpersonal skills Ability to work independently and collaboratively with a team Experience in the technology or consulting industry is a plus Bachelor's degree in Business, Marketing, or a related field