172 Client Success Jobs - Page 7

Adecco is currently hiring for a Client Success Manager position in Ahmedabad Experience: 6 to 12Years Functional Area: Client Servicing / Key Account Management Role Category: Corporate Sales / B2B Client Management Education: UG: Any Graduate (Required) PG: MBA/PGDM in Marketing (Preferred) Job Description We are looking for an experienced and passionate Client Success Manager / Sr. Manager to manage key client relationships, handle escalations, and ensure timely delivery of HR and staffing services. This role is responsible for account growth, retention, and end-to-end service satisfaction. Key Responsibilities: Manage existing client accounts and maintain long-term relationships Handle client escalations related to HR operations and ensure timely resolution Plan and execute client retention and acquisition strategies Conduct client meetings, service reviews, and business development presentations Drive cross-selling and upselling initiatives across accounts Achieve monthly targets and service KPIs Coordinate with internal teams (HR, Delivery, Finance, Compliance) for smooth execution Ensure SLA adherence, compliance, and timely payroll delivery Monitor client credit limits and ensure timely collections Stay updated with market trends and competitor insights Desired Candidate Profile 6 to 12 years of experience in Client Servicing Proven success in managing key accounts and client escalations Excellent communication, interpersonal, and presentation skills Strong knowledge of staffing solutions, payroll, and compliance processes Hands-on experience with CRM tools (RAMP preferred) Ability to work cross-functionally and lead service delivery Strong analytical, negotiation, and problem-solving skills Self-driven with high ownership and customer orientation Key Skills: Client Success, Account Management, HR Operations, Corporate Sales, B2B Sales, SLA Management, Staffing, Payroll, Compliance, CRM, Client Servicing, Escalation Handling, RAMP

Job Title: Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt. Ltd. About Us: Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects. Position Overview: A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a companys products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success. Responsibilities: Managing the patients account and dealing with their complaints. Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise. Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction. Making the reports on drop rate and churn rates. Finding the loopholes, retaining the patients and handling the escalations. Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels. Work with technical teams to customize and implement solutions that meet specific client needs. Requirements: A Masters degree in Business Administration, Marketing, Communications, or a related field is typically required. At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager. At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.) Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships. Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams. Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization. Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail. Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc. Diversity, Equality, and Inclusion: Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed. Benefits: Competitive salary (including EPF and PS) Health insurance Four days work-week (Monday Thursday) Opportunities for career growth and professional development Additional benefits like food and cab-drop are available Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you! In case of any queries, please feel to reach out us at recruitment@hupcfl.com Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

Key Account Manager. In-office role, Gurgaon. About Zyla (www.zyla.in). Zyla Health is India's highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us- We are India's leading AI-powered care management platform.- Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives.- Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user.- We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs.- Top-notch investors from India and the USA support us.- We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy.- At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations.- Together, we set out to build the future of healthcare in India. Job Summary:- As a Key Account Manager, you will be responsible for managing and nurturing relationships with key clients to ensure long-term satisfaction and growth.- This role involves understanding client needs, coordinating with internal teams to deliver customized solutions, and achieving account-related business objectives. How you will make an impact: Strategic Account Ownership:- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs. Client Success Management:- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions. Analytics and Insights:- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making. Customer Experience Optimization:- Ensure the delivery of the best user experience for Zyla Health customers.- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Team Leadership and Development:- Lead and mentor a team comprising account managers, data analysts, and operations associates.- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development. We are looking for people who:- Minimum experience of 4 years in client servicing/managing accounts/upsell or cross sell.- Strong interpersonal and communication skills.- Excellent problem-solving and negotiation abilities.- Strong analytical skills with a focus on driving actionable insights (hands on knowledge on Excel must).- Ability to multitask and prioritize in a fast-paced environment.- A proactive and collaborative mindset. Offer:. Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus. An open setup where you can innovate every day. A home-like office with home-like perks :).ApplySaveSaveProInsights

About the Role:We are looking for a dynamic and proactive Customer Success Associate to join our team. In this role, you will play a crucial part in managing customer relationships, ensuring client success, and contributing to business growth. You will work closely with clients to help them maximize the value of our platform while also identifying new business opportunities.Key Responsibilities:1. Customer Success Management- Act as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support.- Understand clients' business goals and provide strategic advice on utilizing Sekel Technologies' platform effectively.- Conduct regular check-ins to ensure customer satisfaction and address any concerns proactively.- Monitor customer usage and provide insights to enhance engagement and adoption.- Build long-term relationships to drive high customer retention and satisfaction.2. Customer Support & Issue Resolution- Collaborate with the Operations and Product teams to resolve customer issues promptly.- Document and escalate feature requests and product enhancements.- Proactively monitor account health and address concerns before they escalate.3. Sales & Revenue Growth- Identify upsell and cross-sell opportunities within existing customer accounts.- Support client renewal discussions and assist with negotiations to drive retention.- Assist in presenting customized solutions that align with client needs.4. New Business Development- Identify potential business opportunities through client interactions and market research.- Conduct outreach campaigns and generate new leads via emails, calls, and meetings.- Engage with prospects, align their requirements with our solutions, and participate in sales presentations.- Develop proposals and assist in onboarding new clients.5. Reporting & Analytics- Provide periodic reports on customer usage, ROI metrics, and improvement recommendations.- Analyze customer data to identify trends and actionable insights.6. Collaboration & Communication- Work closely with internal teams (Product, Sales, Marketing, Development) to ensure customer feedback is integrated into decision-making.- Maintain accurate customer records and interactions in the CRM system.7. Product Expertise- Stay updated on the latest product features and enhancements.- Conduct product demos and training sessions to help customers maximize the platform's value.Key Skills & Qualifications:- Bachelor's degree in Business, Marketing, Technology, or a related field.- Strong communication, presentation, and interpersonal skills.- Excellent communication skills in English with strong presentability.- Ability to build trust-based relationships with clients.- Proactive problem-solving mindset and customer-centric approach.- Basic understanding of SaaS products and Google My Business (preferred but not mandatory).- Enthusiastic about customer success, sales, and business development.- Ready to learn, with an avid reading habit.Why Join Us- Opportunity to grow in a fast-paced SaaS company.- Hands-on experience in customer success, sales, and business development.- Collaborative and supportive work environment.- Exposure to cutting-edge Martech solutions.

How you will make an impact:. Strategic Account Ownership:.- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.- Develop and execute strategic account management plans to maximize revenue growth and client retention.- Lead and mentor the key account management team, setting performance goals and monitoring their success.- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions. Client Success Management:.- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.- Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction. Analytics and Insights:.- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making. Customer Experience Optimization:.- Ensure the delivery of the best user experience for Zyla Health customers.- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Team Leadership and Development:.- Lead and mentor a team comprising account managers, data analysts, and operations associates.- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development. We are looking for people who:.- 5+ years of experience in key account management, sales, or business development, with at least 2 years in a leadership role.- Proven track record of managing and growing key accounts in a B2B environment.- Strong negotiation, communication, and relationship-building skills.- Ability to analyze data and market trends to make informed business decisions.- Leadership experience with the ability to inspire and manage a team effectively.- Proven expertise in strategic account management and client success initiatives. What we offer:- Opportunity to directly work on a very innovative product that has a big societal impact.- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.- An open setup where you can innovate every day.- A home-like office with home-like perks :).ApplySaveSaveProInsights

Overview: As a Senior Customer Success Representative , you will be the driving force behind ensuring client satisfaction, retention, and growth. You will manage and nurture client relationships from onboarding to long-term engagement, resolve challenges proactively, and identify opportunities for expansion and upselling. Your ability to balance strategic oversight with hands-on execution will be crucial in fostering strong partnerships and maximizing customer value. You will collaborate closely with internal departments including Ad Operations, Sales, and Marketing to deliver superior service and business results. Responsibilities: 1. Customer Retention and Growth: Maintain a consistent revenue base through effective account retention and renewal strategies. Identify and act on upsell and cross-sell opportunities based on market insights and client needs. Focus on daily outreach targets and performance metrics. 2. Client Relationship Management: Serve as the primary point of contact for clients, managing relationships from onboarding through long-term partnership. Manage and resolve any critical client issues with professionalism and urgency. 3. Strategy and Market Insights: Collaborate with the Ad Operations team to tailor strategies based on client goals and industry dynamics. Provide valuable insights from the market/publishers to refine service offerings and drive client success. 4. Client Consultation: Recommend the most suitable solutions aligned with client business goals and performance enhancement. Present and communicate ideas clearly and persuasively in meetings and presentations. 5. Reporting and Analysis: Monitor and report on client satisfaction, overall account performance, and project status using internal tools. Prepare comprehensive reports and suggest areas of improvement based on performance metrics and client feedback. Qualifications: 2 to 5 years of experience in a customer success, client servicing, or related role. Proven track record in client relationship management, renewals, and upselling. Strong verbal and written communication with excellent presentation and negotiation skills. Demonstrated leadership qualities in managing individual client accounts and projects. Proficiency in marketing strategies and the ability to interpret industry trends. Proactive, analytical, and solution-oriented mindset. Comfortable working independently and collaboratively in a dynamic environment. Hands-on experience with MS Office (Word, Excel, PowerPoint). Familiarity with CRM tools is a plus.

Onboard new clients, ensuring a transition from Sales and help them get started with our software platform. Serve as main contact for a portfolio of clients, building strong relationships Respond to product inquiries and provide technical guidance.

Customer Success Role Min 3-7 Yrs of Exp Required in Client Success/Customer Success (End to end Client Onboarding) GGN/US shifts CTC upto 13L (Including Bonus) Pls Call Vikas: 8527840989 Email: vikasimaginators@gmail.com Required Candidate profile KEY SKILLS Client Success |Customer Success | SaaS |Project Management |Client Relationship |Client Support |Client Engagement |Client Onboarding |Client Servicing Client Management | Product Adoption

Hiring for US and UK Brands need excellent communication skills UG/Grad with experience and freshers eligible salary upto 8.5 LPA/unlimited performance based incentives 5 days working/2 days offs location- Gurgaon/Noida MOB- BHAVYA 8860230203 Perks and benefits BOTH SIDE AC CABS, LUCRATIVE INCENTIVES

- Client Journey Monitoring: Regularly check in on clients to track their progress. Collect testimonials, videos, and feedback from clients to gauge their satisfaction and improvement. Maintain detailed records of client progress reports. - Operations Support: Collaborate with the operations team to ensure smooth client experiences. Address and resolve any issues clients may encounter during their journey. - Sales Support: Assist the sales team with client renewals. Generate new business opportunities by leveraging client feedback and success stories. Promote and encourage client referrals.

Requirement Elicitation and Analysis Stakeholder Communication Documentation Project Management Process Improvement Interpersonal Skills

Hiring for Outreach Specialist Skills - Client Servicing, Outreach Sales, Customer success Min 4 Years of exp Salary up to 12.5 LPA Loc - Gurgaon Immediate Joiners contact 9213608933 ( Ritik ) Email - ritik.imaginators@gmail.com

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

This is 1 year renewable contractual role. This position will report to the Sr Manager of SASE Customer Success EMEAL and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment. This role may require travel to business meetings and events and requires reliable transportation to do so. If a contractor hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid drivers license. Role & responsibilities This position calls for someone who possesses a good background in Customer Success, Cybersecurity and SaaS and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. Lead client's product onboarding experience, adoption, and expansion across a range of relationships Be the customers guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade software and/or hardware, and when to engage additional Palo Alto Networks services Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams Coach customers on how to establish and implement their Network Security change management, governance, the center of excellence programs Identify and escalate risks and issues to the customer and Support team to achieve client success Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team. This and other deliverables might require travelling to customers' sites (nationally or internationally) regularly, potentially up to 30% of the time Internal collaboration with other services teams Preferred candidate profile 10+ years experience in Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client facing sales/services experience Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity Experience in or ability to work with technical support and/or professional services within the high-tech industry Experience with a SaaS solutions company and/or an enterprise software company Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers - Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results Ability to identify key customer stakeholders to engage and build relationships without direct supervision Ability to influence teams across the organization to achieve desired customer outcomes Passionate about driving and tracking a consistent engagement process with all supported customers Ability to multi-task and work in a dynamic environment to address emerging security risks and challenges Excellent written and verbal communication skills as well as the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms Preferred Knowledge of Networking Knowledge of CyberSecurity Network Security is expected Knowledge of heterogeneous environments used by enterprise customers Positive, growth-oriented mindset Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity Fluent in English as this is an international role that will require working with customers across the EMEA region, as well as to collaborate with cross functional internal teams based all around the world. Other EMEA languages preferred (e.g. German, French, Portuguese, Hebrew, Italian, Arabic, etc) Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . 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Senior Customer Onboarding Specialist Chennai | Delivery Team| Full Time The Impact you will create in the Job: The Customer Onboarding Specialist plays a crucial role in ensuring new customers have a smooth and successful initial experience with our marketing cloud platform. This role involves guiding new clients through the onboarding process, providing comprehensive training and support, and ensuring they are successfully utilizing the platform to achieve their marketing goals. Key Responsibilities: Conduct thorough onboarding sessions for new customers, covering key platform features, best practices, and common use cases. Develop and deliver customized training materials, including presentations, tutorials, and user guides. Assist customers with initial platform setup and configuration, including data integration, user roles and permissions, and campaign creation. Proactively identify potential roadblocks and challenges, and provide timely solutions and support. Build strong relationships with new customers and act as their primary point of contact during the onboarding phase. Gather customer feedback and provide valuable insights to the product and development teams. Monitor customer usage and engagement metrics to identify areas for improvement and proactively address potential issues. Stay updated on the latest platform features, enhancements, and best practices. Contribute to the development and improvement of onboarding processes and materials. What we look for? 3-6 experience in the client Onboarding. Willing to work in US/UK/EMEA shift Understanding of SaaS products Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems Fast learner and can pick up new technologies Excellent written and verbal communication skills Soft skills to interact with customers over the phone or video calls Capable of working with cross-functional teams to solve business and tech problems Project management skills Committed desire to provide customer satisfaction Self-starter mind-set, problem analysis and problem-solving approach To know more about Netcore Cloud, kindly visit www.netcorecloud.com Why Netcore ? Netcore Cloud (www.netcorecloud.com) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Netcore, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Netcore is certified as a Great Place to Work for Seven consecutive years reinforcing the companys principle of being a people-centric company where you will not be just an employee, but a family member of the organization. Headquartered in Mumbai, India we have our global footprint in 20+ countries worldwide across Americas, EMEA and APAC. Netcore Cloud is more than a platform; it's a paradigm shift in how brands cultivate relationships. We comprehend that every touchpoint within the customer journey is a brushstroke contributing to a larger masterpiece. Seamlessly weaving these touchpoints, from the initial interaction to post-purchase interactions, our platform nurtures relationships that transcend the transactional. This holistic approach culminates in not just one-off successes, but enduring partnerships that thrive over time, maximizing lifetime value and solidifying our commitment to sustained growth. A career at Netcore is more than just a job its an opportunity to shape the future. If this sounds like a place where you can thrive, we cant wait to meet you!

Role Details: Designation : Associate Mode: Work from Office (6 Days working) Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response Resolving issues related to shipments (missing or damaged packages, customs delays, or deliveryexceptions) CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA / CAPA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, andmeet deadlines is essential for efficient customer service delivery. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.

Customer Success Specialist Automation & Testing Focus Location: Work from Office, Hyderabad Job Type: Full-time Summary: We’re looking for a proactive and technically proficient Customer Success Specialist with a strong background in manual and automation testing to join our growing team. This role is central to enabling our clients to succeed with our innovative SaaS-based AI-powered Low-Code Automation platform. You’ll be the trusted advisor helping customers streamline their quality assurance processes, optimize testing workflows, and maximize platform adoption. If you're passionate about quality, automation, and building strong customer relationships, and enjoy being the bridge between users and technology, this is your opportunity to make an impact at a company transforming the future of test automation and process efficiency. Key Responsibilities: Client Onboarding & Enablement: Lead new customers through an efficient onboarding process, focusing on the platform’s capabilities in manual and automated testing use cases. Testing-Focused Product Adoption: Help QA and engineering teams integrate our platform into their existing testing lifecycle. Provide best practices around test case creation, script automation, execution, and reporting. Customer Relationship Management: Develop trusted relationships with QA leads, testers, and automation engineers. Serve as the go-to advisor for maximizing platform benefits in test environments. Issue Resolution: Act as the first line of support for technical or functional issues related to test execution or automation flows. Troubleshoot independently or coordinate with support/engineering as needed. Training & Workshops: Deliver hands-on training sessions and workshops tailored to testing teams. Demonstrate how to build automated test flows, manage test data, and use analytics features. Feedback Loop: Capture customer insights on test automation challenges, manual testing pain points, and integration needs. Relay findings to product and engineering teams for continuous improvement. Advocate for Expansion: Identify opportunities to expand test coverage, increase automation adoption, and drive renewals through value-based engagement. Cross-functional Collaboration: Collaborate closely with the product, QA, and development teams to align customer needs with platform evolution. Required Skills & Qualifications: Experience: 5+ years in a QA, Test Automation, Customer Success, SaaS, automation, or testing tools environment. Testing Expertise: Hands-on experience with manual testing, automated test scripting, and test lifecycle tools (e.g., Selenium, Cypress, TestNG, JUnit, Postman). Low-Code/Automation Familiarity: Understanding of low-code/no-code platforms and how they can be applied to testing and workflow automation. Technical Communication: Ability to explain complex technical testing concepts in simple terms for users at various skill levels. Customer Empathy: A genuine passion for solving customer testing problems and ensuring long-term success. Communication Skills: Strong written and verbal communication with the ability to clearly present test strategies and solutions. Organizational Skills: Capable of managing multiple clients, testing requests, and timelines concurrently. Problem-Solving & Analysis: Skilled in debugging test issues, analyzing results, and identifying process improvements. Adaptability: Excited to work in a dynamic startup or scale-up environment where your technical testing background can drive real customer impact.

Position : Customer Success Manager Location: Noida Must be open for Flexible working Hours About the Role: Were looking for a proactive and strategic Customer Success Manager (CSM) with deep experience in HubSpot to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they maximize the value of HubSpot to achieve their business goals. Key Responsibilities: Serve as the main point of contact for a portfolio of clients using HubSpot. Onboard new clients, ensuring a smooth and effective transition into the platform. Understand clients’ business objectives and align HubSpot features to support those goals. Provide training, guidance, and best practices on all major HubSpot hubs (Marketing, Sales, Service, and CRM). Monitor client health and usage data to proactively address churn risks and identify upsell opportunities. Collaborate with Sales, Support, and Product teams to ensure customer needs are met and exceeded. Regularly host check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Document customer interactions and track success metrics using HubSpot and other internal tools Share your updated cv at richa@thehrsolutions.in

Only candidates with prior experience in Media/Advertising Agencies should apply. Strong coordination skills to manage communication between clients and internal teams. Good communication skills. Gender Preference: Male candidates only Required Candidate profile Responsible for regular client follow-ups and ensuring project timelines are met. Immediate joiners preferred. Contact: 8920937210 Industry: Media & Advertising Agency

Location: Multiple Cities (Local candidates preferred) Experience: 3+ Years Industry: Fintech / Collections / SaaS / Financial Services Department: Customer Success / Client Servicing / Account Management Employment Type: Full Time, Permanent Role Overview: We are hiring a proactive and experienced Customer Success Manager (CSM) to help clients adopt and efficiently use our collection technology solutions. The ideal candidate will be a Subject Matter Expert (SME) with deep industry insight, a passion for client relationships, and the ability to drive product usage and satisfaction. Key Responsibilities: Guide clients in adopting the companys solutions and maximizing value Conduct regular client training, check-ins, and maintain strong relationships Troubleshoot client issues and coordinate with internal technical teams Identify opportunities for cross-selling and up-selling Travel extensively for client engagement and support Desired Skills & Qualifications: 3+ years of experience in collections, or fintech domain Strong client relationship and stakeholder management skills Excellent communication, presentation, and problem-solving skills Proven ability to drive adoption and customer satisfaction Age below 35 preferred About the Role: This is an exciting opportunity to join a fast-growing technology-driven organization that supports lenders and financial institutions in optimizing their collections operations through modern tools and insights. Locations: Bangalore | Hyderabad | Mumbai | Delhi | Chennai | Pune | Kolkata | Ahmedabad | Jaipur | Lucknow Apply Now: Upload your CV or email us at naliniaarika.m@xpheno.com

Seeking an entrepreneurial, growth-oriented, self-starter to be a key contributor in an award-winning Digital Brand Management Agency. The incumbent will be a master communicator with an equal flair for both creative as well as business communications. Whats on offer - The chance to be part of a young, fun, and growing organization and the opportunity to build expertise in managing large MNC clients. - Be the primary representative of the agency’s engagement with the client and the owner of the client’s marketing success. - Lead the development of client campaign strategy to meet organizational objectives. - Execute campaign plans with a keen eye on detail to meet and exceed defined success metrics. - Liaison and collaborate with asset development teams (Websites, Blogs, Creatives), specialists (social media, PPC, designers, etc.) to ensure smooth functioning of the engagement. - Create periodic reports and dashboards to update all stakeholders on the status of ongoing projects. - In-depth performance analysis to find opportunities for optimization of current strategy and development of the overall business’ digital strategy. - Build capabilities for scale by identifying partners, skills and trends in the digital marketing ecosystem. - Keep abreast with latest trends and innovations to bring in best practices and create inspirational work. Who You Are – Competency - Hands-on technical specialist with a proven track record of designing, building and scaling 360-degree digital campaigns over a minimum work experience of 4 years. - Fluent across platforms and associated tools (on-page and off-page SEO, PPC and all SEM, Keyword analysis, performance content briefs, Social Media Marketing, Email Marketing, Lead Generation and Conversion Rate Optimization tactics and High-performance website development coordination). - Relevant certifications are mandatory. - Abreast of the latest trends in search, marketing automation and digital technology. Culture - Pathologically curious with a deep-rooted desire to learn more, know more and do more. - Positive and Passionate about brands, consumers, technology, and markets. - Invested in personal, professional, and organizational growth; Constantly seeking ways to strengthen the synergies between all three. Who We Are An Award-winning Digital Brand Management agency who love and live all things digital. A dynamic young team with broad range of expertise, ranging from Brand Strategy to Performance Marketing to Design strategy, has come together to build a one-of-a-kind brand development and deployment centre. Uniquely positioned to service mature clients for their digital needs as well as partner with up-and-coming brands to define their digital first brand position, we aim to provide a much needed holistic, medium agnostic and conversion-oriented perspective on what consumers demand today from each and every brand interaction. All things aside, our people come first and building a fun-filled, high performance and enthusiastic team is our primary objective; we believe passion conquers all!