Key Account Manager - Client Success

Why will you love working with us? - We are India's leading AI-powered care management platform. - Our vision is to be the de-facto healthcare expert in every home, viding access to the most personalized & real-time care to imve the quality & longevity of lives. - Zyla takes a clinical apach to vide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to imve the health outcomes of the user. - We have the finest talent across technology, data science, medicine, and management, and a duct with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC grams. - Top-notch investors from India and the USA support us. - We udly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. - At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. - Together, we set out to build the future of healthcare in India. Job Summary: - As a Key Account Manager, you will be responsible for managing and nurturing relationships with key clients to ensure long-term satisfaction and growth. - This role involves understanding client needs, coordinating with internal teams to deliver customized solutions, and achieving account-related business objectives. How you will make an impact: Strategic Account Ownership: - Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health. - Devise and execute impactful strategies for client jects, ensuring seamless implementation and continuous measurement of KPIs. Client Success Management: - Drive customer engagement initiatives to enhance key success metrics, including increased duct adoption, elevated Net moter Score (NPS), and reduced churn for higher renewal rates. - Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to actively address needs, concerns, and vide efficient solutions. Analytics and : - Establish and manage insightful analytics dashboards that contribute to ject growth and foster transparency with clients. - Utilize statistical expertise to derive actionable from data, driving informed decision-making. Customer Experience Optimization: - Ensure the delivery of the best user experience for Zyla Health customers. - Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Team Leadership and Development: - Lead and mentor a team comprising account managers, data analysts, and operations associates. - Cultivate a collaborative and high-performing team culture, encouraging fessional growth and skill development. We are looking for people who: - Minimum experience of 4 years in client servicing/managing accounts/upsell or cross sell. - Strong interpersonal and communication skills. - Excellent blem-solving and negotiation abilities. - Strong analytical skills with a focus on driving actionable (hands on knowledge on Excel must). - Ability to multitask and prioritize in a fast-paced environment. - A active and collaborative mindset.