Zyla Health - Senior Manager - Key Accounts

Job Description

How you will make an impact:. Strategic Account Ownership:.- Take ownership and lead the scaling of key accounts within the pharma, insurance, and corporate channels of Zyla Health.- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.- Develop and execute strategic account management plans to maximize revenue growth and client retention.- Lead and mentor the key account management team, setting performance goals and monitoring their success.- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions. Client Success Management:.- Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.- Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.- Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction. Analytics and Insights:.- Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.- Utilize statistical expertise to derive actionable insights from data, driving informed decision-making. Customer Experience Optimization:.- Ensure the delivery of the best user experience for Zyla Health customers.- Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Team Leadership and Development:.- Lead and mentor a team comprising account managers, data analysts, and operations associates.- Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development. We are looking for people who:.- 5+ years of experience in key account management, sales, or business development, with at least 2 years in a leadership role.- Proven track record of managing and growing key accounts in a B2B environment.- Strong negotiation, communication, and relationship-building skills.- Ability to analyze data and market trends to make informed business decisions.- Leadership experience with the ability to inspire and manage a team effectively.- Proven expertise in strategic account management and client success initiatives. What we offer:- Opportunity to directly work on a very innovative product that has a big societal impact.- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.- An open setup where you can innovate every day.- A home-like office with home-like perks :).ApplySaveSaveProInsights