Strategic Account Manager

Role & responsibilities

Business Development

• Complete Ownership of existing accounts
• Periodic Meetings with all customers in the portfolio
• Ensuring touch points in different business segment of customers in the portfolio
• Ensure Retention rate of 85% and upwards on the existing account base
• Explore opportunities of upselling accounts through Cross- Sell/Upsell via other D&B product & offerings
• Ensuring Upsell of ESG Reports to all customers in the portfolio
• Identifying Market Research opportunities in the existing accounts and build pipeline of the same
• dentification and planning through risk profiling High/Low and accordingly plan sales and revenue fulfillment
• Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
• Responsible for the overall Accounts Receivables, Document collection for the allotted accounts
• Provide industry updates/D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
• Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts, comprising at least 35% of volumes allocated Would be responsible for the business targets of self

Sales Co-ordination

• Always ensures process adherence for error free timely delivery of projects
• Liaises with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
• Maintains data/client contact details in appropriate data warehouses hygienically
• Files Progress Reviews and Forecasting Reports regularly in our CRM
• Proactively collect old outstanding for assigned accounts.

Preferred candidate profile

• Qualification: MBA (Finance/Marketing)
• Experience: Min 3+ years of relevant in corporate client relationship management
• Knowledge of Trade finance and other banking products would be preferred
• Experience in Credit Ratings/Consulting/Advisory
• Analytical Capabilities and Problem Solving
• Sound Business Knowledge/Update on Current Affairs
• Ready to Travel