Strategic Account Manager

As a member of QualityKiosk Technologies, a global leader in Quality Engineering (QE) & Digital Transformation, you will be responsible for managing Strategic Accounts by developing both long-term and short-term goals and objectives. Your primary focus will be to build trust and maintain strong, long-term relationships with clients, acting as a trusted consultant and partner to discuss their vision and plans well in advance. This will involve gaining in-depth knowledge of clients by engaging with various levels and departments, demonstrating superior customer service skills. - Work on multiple strategic initiatives simultaneously, requiring strong organizational skills to create timelines, budgets, and schedules. - Collaborate with Delivery Program and Project managers to drive initiatives forward. - Analyze issues and devise effective solutions in coordination with various teams within QualityKiosk. You will be expected to: - Present trends related to sales, revenue, pipeline, and other key initiatives to both clients and internal management stakeholders. - Provide regular reporting on account progress, quotas, and goals to senior leadership and stakeholders. - Stay informed about the latest industry concepts and actively engage in discussions to generate business value for clients. - Identify unmet needs, collaborate with clients to co-create solutions, and contribute to the overall success of the accounts. - Negotiate 3-5 year contracts with clients and transition annual contracts to long-term agreements. - Ensure high levels of customer satisfaction as measured by the Customer Satisfaction Index (CSI) and drive necessary interventions or corrective actions to maintain a positive CSI index. As a valuable member of the Account Management team at QualityKiosk, you will play a critical role in driving client success, fostering long-term relationships, and contributing to the growth and transformation goals of the company.,