Strategic Account Manager

About Us

Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.

What is in this role for you?

In this role, you’ll own and grow key customer accounts, driving upsell and expansion as a quota-carrying Strategic Account Manager. You’ll collaborate with cross-functional teams to identify opportunities, deliver value, and make a direct impact in a fast-paced, high-growth environment.

What You’ll Do

• Grow Existing Accounts – Unlock new revenue by identifying upsell & cross-sell opportunities
• Drive Business Expansion – Develop and execute account growth strategies
• Champion Customer Success – Align our solutions with customer goals to boost retention & satisfaction
• Spot New Opportunities – Hunt for unmet needs within existing accounts
• Own Renewals & Negotiations – Lead discussions on pricing, contracts, and service upgrades
• Leverage Data & Insights – Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities
• Collaborate for Impact – Work closely with sales, product, and customer success teams to ensure seamless solution delivery and customer success

What You Bring

• Proven track record of smashing revenue growth targets
• Exceptional communication skills for engaging with global clients
• Experience in account management, customer success, or sales in SaaS
• Strong analytical mindset to identify and act on growth opportunities
• “customer-first” approach with a bias for action and accountability
• Experience working with international customers across different segments
• Exposure to business processes & SaaS growth strategies

Ready to make an impact? Apply now and help us shape the future of SaaS