Strategic Account Manager

As a Strategic Account Manager at GoComet, you will be responsible for managing strategic enterprise accounts, fostering high-value client relationships, driving revenue growth, and ensuring exceptional service delivery. This customer-facing role offers immense growth potential. Key Responsibilities: - Act as the primary point of contact for strategic enterprise clients, building long-term, trust-based relationships by understanding their needs and ensuring satisfaction. - Develop and execute tailored account strategies to achieve revenue goals, identifying upsell and cross-sell opportunities to maximize client value. - Drive client retention and satisfaction through timely communication, issue resolution, and consistent service excellence. - Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification. - Collaborate with sales, product, engineering, marketing, and support teams to ensure a unified approach to customer success and business outcomes. - Track account health, generate actionable insights, and report key metrics to stakeholders, using data to drive strategic decisions. - Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet. - Stay updated on market trends, competitor offerings, and logistics innovations to provide valuable insights to clients. Qualifications Required: - 5+ years of experience in enterprise account management, customer success, or sales roles, preferably in SaaS or supply chain/logistics tech. - Proven track record of meeting or exceeding revenue and customer satisfaction goals. - Excellent communication, negotiation, and interpersonal skills. - Self-starter with the ability to work independently in a remote-first team. - Strong analytical skills and a data-driven mindset. This job was posted by Sayali Jadhav from GoComet.,