Strategic Account Manager

Responsibilities

• Client Relationship Management: Act as the primary point of contact for strategic enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.
• Strategic Planning and Account Growth: Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximise client value.
• Customer Success Focus: Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.
• Revenue Ownership: Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.
• Internal Collaboration: Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.
• Reporting and Analytics: Track account health, generate actionable insights, and report key metrics to stakeholders. Use data to drive strategic account decisions.
• Contract Management Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.
• Market and Competitive Insight: Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.
  

Requirements

• 5+ years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech).
• Proven track record of hitting/exceeding revenue and customer satisfaction goals.
• Excellent communication, negotiation, and interpersonal skills.
• Self-starter with the ability to work independently in a remote-first team.
• Strong analytical skills and a data-driven mindset.