8 Account Growth Jobs

Role & responsibilities • Own and manage a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. • Track health scores, conduct business reviews, and drive product adoption to reduce churn and grow NRR. • Analyse customer data, surface insights, and collaborate with Sales, Product & Support to resolve issues. • Identify upsell opportunities, negotiate renewals, and consistently achieve revenue targets. Preferred candidate profile (Non-Negotiable) • 1-2 yrs in a startup (Series A/B) customer-success / sales / GTM role; no major-corporate backgrounds . • Proven record of owning revenue targets and closing deals without heavy playbooks . • Comfortable with ambiguity, fast pace, and aggressive targets; 30-day notice period (immediate joiners ideal). • Bangalore-based or ready to relocate; on-site/hybrid only. • Hands-on with HubSpot, Intercom or similar; excellent written, verbal & video-call presence. • Team-lead exposure is a plus but not mandatory for 2 yrs experience.

Customer Growth Consultant B2B SaaS (Series A) Bengaluru | Hybrid (3days onsite) Why this role? Steer product adoption and retention for a growing SaaS platform, owning the customer journey endtoend. Reduce churn and unlock expansion revenue across a global client base. Work directly with the founding team and carve a fast track to leadership within 18 months. What youll own Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption and renewal. Act as the primary point of contact, ensuring customer goals are met. Monitor customer health metrics and proactively tackle issues to minimise churn. Run regular business reviews and success planning sessions, surfacing databacked insights. Partner with Sales, Product, Engineering & Support to remove friction and scale best practices. Educate customers on new features and usecases. Identify and close expansion/upsell opportunities, boosting NRR. Musthave to apply 25yrs in Customer Success, Account Management or Business Analysis in a B2B SaaS/tech environment. Startup or highgrowth SaaS experience. Demonstrated ability to hit revenue or retention targets autonomously. Strong communication, presentation and relationshipbuilding skills. Analytical mindset; comfortable digging into customer data for insights. Handson with CRM/CS tooling (HubSpot, Intercom, Excel, etc.). Technical aptitude with cloud/SaaS products. Proactive, organised and detailoriented. Nicetohave Familiarity with CS metrics such as NRR, CSAT & Health Scores. Prior sales or peoplementoring exposure. Basic understanding of APIs/integrations. Write something...

We are seeking a proactive and results-driven Account Manager to manage and grow client accounts. The successful candidate will be responsible for building strong, long-lasting client relationships, ensuring customer satisfaction.

About Silver Oak Health: Established in 2015, Silver Oak Health is a leader in Employee Wellbeing and Assistance Program (EWAP) for corporate customers in India. Silver Oak Health is responsible for addressing emotional wellbeing challenges of corporate employees and family members through counselling and proactive wellbeing programs like our popular Online Cognitive Behavioural Therapy (CBT). We have also recently introduced new programs for corporate customers that include POSH and DEI. We are a fast-growing company that is touching the lives of over two million lives and helping them achieve high quality of life. For more details visit www.silveroakhealth.com Job Title: Account Manager- Customer Success Location: Bangalore, KA(HSR Layout) Work Mode: Hybrid (2-3 days a week) Job Overview: Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment. Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers. Responsibilities of the Account Manager-Customer Success : Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance. Guide new clients through the onboarding process, ensuring they are familiar with our services and Portal/App. Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise. Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers. Collaborate effectively with internal teams, leveraging strong relationship-building skills. Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals. Build and nurture strong relationships with customers, driving customer retention and satisfaction. Contribute to the generation of new product ideas and drive innovation. Identify opportunities to cross-sell additional services to existing customers. Qualification : Degree in Psychology is preferred for this position. 1-2 years of experience in handling customer accounts preferably in EAP/Mental Health/Psychology background. Strong organizational skills and the ability to manage multiple tasks effectively. Exceptional communication skills, maturity, and resilience. Openness to travel for in-person customer interactions. Work Location : You will need to be based in Bangalore. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Bangalore.

You will be responsible for developing client’s presence in US & acquire new clients through a defined sales strategy. Responsible to develop the strategy as well as overseeing the execution of the strategy to achieve the desires revenue targets.

Roles and Responsibilities:- Lead end-to-end delivery of analytics and data platform projects in the logistics/ Supplychain domain. Work closely with business stakeholders to translate logistics and supply chain requirements into data solutions. Oversee project planning, resource allocation, risk management, and execution to ensure timely delivery. Collaborate with data engineering, data science, and BI teams to ensure high-quality technical outputs. Ensure compliance with data governance, quality standards, and security policies. Manage stakeholder communication, reporting project progress, risks, and mitigation plans. Drive continuous improvement in delivery processes, tools, and technologies. Required Skills & Qualifications: Bachelor's or Masters degree in Computer Science, Engineering, Information Systems, or related field. Strong domain expertise in logistics, transportation, supply chain, or warehouse management.

Job Summary: As the Account Manager, you will play a pivotal role in managing client relationships, driving business growth, and overseeing the execution of projects. You will be responsible for ensuring that clients receive the highest level of service and value, while also managing business operations and governance to ensure project success. Your technical expertise will enable you to understand complex client needs, guide project teams, and ensure smooth project delivery aligned with business goals. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the primary point of contact for clients, addressing their needs and concerns. Understand client business objectives and tailor solutions to help them achieve their goals. Serve as a trusted advisor, providing recommendations and insights to improve client outcomes. Business Growth: Identify opportunities for upselling and cross-selling within existing accounts. Work closely with the sales and marketing teams to drive business development and expand the client base. Develop and execute strategies for client retention and growth, ensuring the achievement of revenue targets. Project Execution and Governance: Oversee the end-to-end delivery of projects, ensuring they meet scope, timelines, and budget. Coordinate with internal teams (technical, product, operations) to ensure project milestones are met. Establish and maintain governance processes to ensure the quality, efficiency, and compliance of all projects. Manage risks and resolve any issues that may arise during project execution. Ensure that client expectations are clearly communicated and met throughout the project lifecycle. Business Operations: Monitor and report on key performance metrics and client satisfaction. Optimize internal processes to improve operational efficiency and client delivery. Ensure proper documentation of client requirements, project plans, and progress reports. Collaborate with cross-functional teams to ensure smooth operational workflows. Technical Leadership: Leverage your technical expertise to guide project teams on complex client requirements and solutions. Provide technical support and advice to clients as needed. Ensure that technical projects align with both client needs and company capabilities. Work with the technology & domain SMEs to form a solution to client problems. Qualifications: Education: Bachelors degree in Business, Engineering, Information Technology, or a related field. Experience: 5+ years of experience in account management, business operations, or a similar role. Proven track record of managing client relationships and driving business growth. Strong background in project management and governance. Solid technical knowledge, with experience in [relevant technical field, e.g., software development, IT infrastructure, digital solutions]. Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and analytical thinking. Ability to manage multiple projects and clients simultaneously. Deep understanding of project management methodologies (Agile, Scrum, Waterfall, etc.). Experience with CRM tools and project management software. Strong organizational and time management skills

Role & responsibilities Account Management: The Account Manager role maintains and expands relationships and increases the wallet share of Aspire within the identified customers. Assigned to some key customer accounts, they will be responsible for growing these accounts and achieving the set targets. The AM presents the entire range of company offerings and services to the customers, while leading the customer account planning cycle and ensuring that the customers' needs and expectations are met. Expectations: Should have experience in both sales (hunting) and Account Management (Farming) Should have a track record of managing account for more than 2-3 years with the growth record Should possess excellent oral and written communication skills Should be willing to have short trips to US (once situation becomes normal) Should have very good understanding on Technology services Should have managed multiple customers/clients Exposure to project/ program management would be desirable Responsibilities: Establish productive, professional relationships with key personnel in assigned accounts. Build a deep understanding of the assigned accounts business and identify potential opportunities. Build the pipeline for the existing and new services. Be the Primary contact to the assigned account and ensure relationship is built at all levels. Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations. Proactively assess, clarify, and validate customer needs on an ongoing basis. Responsible for Customer Satisfaction and work with the counterpart on the delivery side Own the account and perform the Account Analytics to be able to create growth Make sure the CRM is up to date. Ensure Account level metrics exist and run a monthly / quarterly steering committee meeting with the stakeholders on both sides Own the contract process with all the accounts Ensure the client has the complete visibility of all the Aspire services with periodic updates Meets assigned targets for profitability and strategic objectives in assigned accounts. Ensure compliance to the Account Management process as defined by the company Accountabilities and Performance measures: Achieves assigned targets in the designated accounts. Meets assigned expectations for profitability. Ensure the collections are done on time (DSO is a metric) Achieves strategic customer objectives defined by company management. Completes strategic customer account plans that meet company standards. Key communication points: o Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams, HR and Legal Customer Side: CXO, VPs, Product Managers Maintains high customer satisfaction ratings (CSAT) that meet company expectation.