Company Description Progressive Infotech Pvt. Ltd. provides digital workplace transformation services and full-stack Infrastructure Services with over two decades of expertise. The company is positioned in the Gartner Magic Quadrant and manages technology, talent, and tools to enhance end-user experiences. Progressive Infotech helps enterprises future-proof their digital workplaces through Workelevate, a DEX platform offering employee-centric services. Role Description This is a full-time on-site role in Delhi NCR for a Smart Hands Engineer at Progressive Infotech Pvt. Ltd. The Smart Hands Engineer will be responsible for providing on-site IT support, resolving technical issues, and assisting with hardware installations and configurations. Qualifications Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred. Show more Show less

System Administrator – M365 (L2) Location: Pune Experience: 6-10 Years Job Type: Full-Time Job Summary: We are looking for a skilled System Administrator (L2) with strong expertise in Microsoft 365 administration . The ideal candidate will be responsible for managing and supporting the M365 environment, including Intune , Mobile Application Management (MAM) , Mobile Device Protection (MDP) , and Cloud Access Security Broker (CASB) from an administration perspective. Key Responsibilities: Manage day-to-day operations of the M365 environment (Exchange Online, SharePoint, Teams). Administer and configure Microsoft Intune for device and application management. Implement and monitor MAM , MDP , and CASB policies and controls. Ensure compliance, security, and user access management within the M365 ecosystem. Handle escalated L2 support tickets related to M365 services. Collaborate with security and compliance teams to align with IT policies. Maintain documentation of system configurations, procedures, and troubleshooting guides. Key Skills & Qualifications: 3–5 years of experience in M365 administration at L2 level. Hands-on experience with Microsoft Intune , MAM , MDP , and CASB . Solid understanding of Azure AD , Exchange Online , and Teams administration. Experience in policy creation, user/device management, and security configurations. Strong troubleshooting skills and experience working in a fast-paced environment. Relevant certifications (e.g., MS-102, SC-300) are a plus. Show more Show less

Key Responsibilities Learn and understand Progressive's portfolio of IT services and solutions. Conduct research to identify potential clients and key decision-makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills. Required Skills & Qualifications Master's degree in business, IT, marketing, or any related field. Strong communication skills (verbal and written) in English. Good interpersonal skills and confidence in speaking with clients. Basic knowledge of Microsoft Office (Excel, PowerPoint, Word). Eagerness to learn about IT services, sales, and customer engagement. Positive attitude, high energy, and a willingness to work in a team environment. Preference is Female candidate comfortable locating in Noida. About Company: A trusted IT partner since 1998, Progressive Infotech provides a comprehensive suite of transformation and support services. The offerings span across cloud, digital, and support operations, delivered through a matured and scalable service delivery model. In every client engagement, Progressive ensures clients realize higher ROI, stretch the intrinsic value of existing IT investments, and are better prepared for emergent market changes. Show more Show less

Key Responsibilities Learn and understand Progressive's portfolio of IT services and solutions. Conduct research to identify potential clients and key decision-makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills. Required Skills & Qualifications Master's degree in business, IT, marketing, or any related field. Strong communication skills (verbal and written) in English. Good interpersonal skills and confidence in speaking with clients. Basic knowledge of Microsoft Office (Excel, PowerPoint, Word). Eagerness to learn about IT services, sales, and customer engagement. Positive attitude, high energy, and a willingness to work in a team environment. Preference is Female candidate comfortable locating in Noida. About Company: A trusted IT partner since 1998, Progressive Infotech provides a comprehensive suite of transformation and support services. The offerings span across cloud, digital, and support operations, delivered through a matured and scalable service delivery model. In every client engagement, Progressive ensures clients realize higher ROI, stretch the intrinsic value of existing IT investments, and are better prepared for emergent market changes. Show more Show less

Key Responsibilities Learn and understand Progressive's portfolio of IT services and solutions. Conduct research to identify potential clients and key decision-makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills. Required Skills & Qualifications Master's degree in business, IT, marketing, or any related field. Strong communication skills (verbal and written) in English. Good interpersonal skills and confidence in speaking with clients. Basic knowledge of Microsoft Office (Excel, PowerPoint, Word). Eagerness to learn about IT services, sales, and customer engagement. Positive attitude, high energy, and a willingness to work in a team environment. Preference is Female candidate comfortable locating in Noida. About Company: A trusted IT partner since 1998, Progressive Infotech provides a comprehensive suite of transformation and support services. The offerings span across cloud, digital, and support operations, delivered through a matured and scalable service delivery model. In every client engagement, Progressive ensures clients realize higher ROI, stretch the intrinsic value of existing IT investments, and are better prepared for emergent market changes. Show more Show less

Key Responsibilities Learn and understand Progressive's portfolio of IT services and solutions. Conduct research to identify potential clients and key decision-makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills. Required Skills & Qualifications Master's degree in business, IT, marketing, or any related field. Strong communication skills (verbal and written) in English. Good interpersonal skills and confidence in speaking with clients. Basic knowledge of Microsoft Office (Excel, PowerPoint, Word). Eagerness to learn about IT services, sales, and customer engagement. Positive attitude, high energy, and a willingness to work in a team environment. Preference is Female candidate comfortable locating in Noida. About Company: A trusted IT partner since 1998, Progressive Infotech provides a comprehensive suite of transformation and support services. The offerings span across cloud, digital, and support operations, delivered through a matured and scalable service delivery model. In every client engagement, Progressive ensures clients realize higher ROI, stretch the intrinsic value of existing IT investments, and are better prepared for emergent market changes. Show more Show less

Key Responsibilities Learn and understand Progressive's portfolio of IT services and solutions. Conduct research to identify potential clients and key decision-makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills. Required Skills & Qualifications Master's degree in business, IT, marketing, or any related field. Strong communication skills (verbal and written) in English. Good interpersonal skills and confidence in speaking with clients. Basic knowledge of Microsoft Office (Excel, PowerPoint, Word). Eagerness to learn about IT services, sales, and customer engagement. Positive attitude, high energy, and a willingness to work in a team environment. Preference is Female candidate comfortable locating in Noida. About Company: A trusted IT partner since 1998, Progressive Infotech provides a comprehensive suite of transformation and support services. The offerings span across cloud, digital, and support operations, delivered through a matured and scalable service delivery model. In every client engagement, Progressive ensures clients realize higher ROI, stretch the intrinsic value of existing IT investments, and are better prepared for emergent market changes. Show more Show less

Company Description Progressive Techserve is a leading managed services provider with nearly 3 decades of expertise. The company's leading Digital Employee Expereince Management Platform WORKELEVATE and Cloud Management Platform CENTILYTICS are positioned in the Gartner Magic Quadrant 2025. With more than 1000 professionals, 75+ active clients, and a 24x7 NOC and SOC as part ofour world calass Center of Excellence , Progressive manages technology, talent, and tools to bring diffrentiation and elevated client experience. Role Overview: We are seeking a dynamic and experienced Client Partner to drive growth and foster strong, long-term relationships within our key client accounts. This is a pivotal role requiring a strategic thinker with a proven track record in the IT Services industry, particularly within the Managed Services domain. The ideal candidate will possess a comprehensive understanding of the entire client lifecycle, encompassing sales, service delivery, and executive-level partnership management. You will be responsible for understanding client business objectives, aligning our Managed Services offerings to meet their needs, ensuring exceptional service delivery, and driving mutual growth and success. Responsibilities: Strategic Client Management: Develop and execute strategic account plans to achieve revenue growth targets, expand service penetration, and ensure client satisfaction. Business Development (Managed Services Focus): Identify and pursue opportunities for upselling and cross-selling our comprehensive suite of Managed Services (e.g., Infrastructure Management, Cloud Services, Security Operations, Service Desk, etc.) within existing client accounts. Sales Acumen: Lead the sales process for Managed Services opportunities, including understanding client requirements, developing compelling value propositions, presenting solutions, negotiating contracts, and closing deals. Delivery Oversight: Collaborate closely with delivery teams to ensure seamless and high-quality execution of Managed Services agreements, meeting or exceeding client expectations and SLAs. Client Relationship Management: Build and maintain strong, trusted advisor relationships with key stakeholders at all levels within client organizations, including C-suite executives. Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to sales, delivery, and client satisfaction. Provide regular reports and insights to internal leadership and clients. Problem Solving and Escalation Management: Proactively identify and address client concerns and issues, ensuring timely and effective resolution in collaboration with internal teams. Market Awareness: Stay abreast of industry trends, competitive landscape, and evolving client needs within the Managed Services sector. Internal Collaboration: Work effectively with various internal teams, including sales, marketing, delivery, finance, and legal, to ensure alignment and efficient service delivery. Contract Management: Understand and manage the contractual obligations and commercial aspects of client engagements. Account Growth and Expansion: Identify and cultivate new business opportunities within existing client relationships and potentially within their broader ecosystem. Qualifications and Experience: Bachelor's degree in Business Administration, Information Technology, or a related field. An MBA or relevant advanced degree is a plus. Minimum of 20 years of progressive experience in the IT Services industry. Significant and demonstrable experience (10+ years) specifically within the Managed Services domain , encompassing sales, delivery oversight, and client management. Proven track record of successfully selling Managed Services solutions and achieving revenue targets. Deep understanding of various Managed Services offerings and their value proposition. Strong client relationship management skills with experience in building and nurturing executive-level relationships. Excellent understanding of IT service delivery methodologies and best practices. Exceptional communication, presentation, negotiation, and interpersonal skills. Strong business acumen and financial understanding. Ability to work independently and as part of a collaborative team. Proven ability to manage complex client engagements and resolve issues effectively. Familiarity with relevant industry standards and compliance requirements. Experience working with clients in [Mention target industries if applicable]. Personal Attributes: Strategic thinker with a results-oriented approach. Highly customer-centric and focused on building long-term partnerships. Proactive, self-motivated, and able to take initiative. Strong leadership qualities and the ability to influence stakeholders. Excellent problem-solving and decision-making skills. Professional and articulate with a strong executive presence.

Job Title: Senior Technical Analyst – DC Windows 📍 Location: Gurgaon 💼 Experience: 4+ Years 💰 CTC: Up to 7.5 LPA 📩 Contact: siddhi.singh@progressive.in | siddhisingh51015@gmail.com About the Role We’re looking for a highly skilled Senior Technical Analyst – DC Windows (L2) to join our dynamic IT infrastructure team. This role requires hands-on experience in managing Windows infrastructure in a data center environment , providing L2-level support, and ensuring stability, performance, and compliance across systems. Key Responsibilities: Provide L2 support for Windows Server environments (2012/2016/2019). Manage and troubleshoot VMware and Hyper-V based virtual infrastructures. Handle patching using WSUS and SCCM ; perform system hardening and compliance tasks. Monitor SLA/OLA metrics and handle incidents and service requests via ticketing tools like ServiceNow, Remedy, etc. Perform server health checks , OS updates, and patch management on a regular basis. Monitor and manage performance and availability of servers and critical data center systems. Document issues, solutions, and build knowledge base for recurring incidents. Collaborate with L3 support teams for escalated issues and RCA (Root Cause Analysis). Support and maintain data center operations , including backups, DR drills, and hardware coordination. Technical Skill Set: ✅ Windows Server Administration (2012/2016/2019) ✅ VMware, Hyper-V Virtualization ✅ SCCM, WSUS – Deployment & Management ✅ Patch Management & System Hardening ✅ Incident & Request Management via Ticketing Tools ✅ SLA / OLA Monitoring & Compliance ✅ Windows Infrastructure Support & Maintenance ✅ Data Center Best Practices & Troubleshooting Preferred Candidate Profile: Minimum 4 years of relevant L2 experience in a Windows DC environment . Strong understanding of ITIL processes and working in SLA-driven setups. Good communication, documentation, and troubleshooting skill 📧 Interested candidates can share their CV at: siddhi.singh@progressive.in | siddhisingh51015@gmail.com 📱 For immediate response, reach out via WhatsApp: +91-9368799098 #HiringNow #WindowsServerJobs #DataCenterSupport #VMware #SCCM #PatchManagement #WSUS #HyperV #WindowsInfrastructure #ITJobsGurgaon #L2Support #SeniorTechAnalyst #SystemAdminJobs #ProgressiveInfotech #ITCareer

Inside Sales Executive Learn and understand Progressive’s portfolio of IT services and solutions. Conduct research to identify potential clients and key decision makers. Reach out to prospects via phone, email, and LinkedIn to generate interest. Set up introductory calls and meetings for senior sales or technical teams. Maintain records of interactions and lead status in the CRM system. Follow up with prospects to keep the conversation active. Work with marketing teams to follow up on inbound leads and campaign responses. Assist in preparing presentations, proposals, and documentation as needed. Participate in training sessions to build product knowledge and sales skills About Company Progressive Tech Serve is a leading provider of Transformation Services which spans across Cloud, Digital and Operations. We have been reinventing ourselves to remain relevant to the global marketplace and bring significant value to our clients engagements. With its robust delivery process and Integrated Quality Management System certified for ISO 9001:2008, ISO 20000-1:2005, as well as ISO 27001: 2005 standards and Governance models based on COBIT, Progressive is constantly redefining the way services are being delivered and consumed by our clients across the globe with assurance on sharper experience and superior outcomes. Founded in the year 1998, Progressives presence has grown to over 130+ locations with 1200+ associates spread across India, USA and the Middle East. Progressive Infotech also has ventured into international market through subsidiaries in USA and Middle East, to cater to the North America, Middle East, and African markets. For its globally distributed customers, Progressive has set up a state-of-the-art Hybrid NOC at its sprawling facility in NOIDA, the National Capital Region of Delhi. With over 27 years of experience across various Industry verticals, Progressive has traversed the journey from being a large VAR to a Cloud, Digital and Operations Transformation Services Company today. Our focus is to help our customers maximize returns on their existing IT investments, help manage the IT as well Transform IT to align with the constantly changing demands of their business. We differentiate through our agile, flexible, and razor-sharp focus on customer experience.

Company Description Progressive Infotech Pvt. Ltd. provides digital workplace transformation services and full-stack Infrastructure Services with over two decades of expertise. The company is positioned in the Gartner Magic Quadrant and helps enterprises future-proof their digital workplaces through the Workelevate DEX platform. With more than 1000 professionals and 100+ active clients, Progressive manages technology, talent, and tools to enhance end-user experience. Job Summary: We are seeking a highly motivated and experienced Manager - Governance and Quality to lead and enhance our governance framework and quality management system. The ideal candidate will possess a proven track record of establishing and optimizing processes that ensure service excellence, regulatory compliance, and continuous improvement. A deep understanding and practical implementation experience of ISO 9001 (Quality Management), ISO 20000-1 (IT Service Management), ISO 27001 (Information Security Management), and ISO 27701 (Privacy Information Management) are essential for this role and a proven ability to implement and maintain effective governance and quality frameworks within a Managed Services environment. Responsibilities: Strategic Framework Development: Design, develop, and champion the overall Quality and Governance strategy aligned with business objectives and client requirements within the Managed Services portfolio. ISO Standard Implementation & Maintenance: Lead the successful implementation, certification, and ongoing maintenance of ISO 9001, ISO 20000-1, ISO 27001, and ISO 27701 standards across all relevant Managed Services operations. Conduct regular internal audits and facilitate external audits to ensure ongoing compliance and identify areas for improvement. Develop and manage the necessary documentation (policies, procedures, work instructions, records) to support ISO compliance. Governance Framework Management: Establish and maintain effective governance structures, including risk management, compliance monitoring, and performance reporting for Managed Services. Define and enforce clear roles, responsibilities, and accountability within the service delivery teams to ensure adherence to quality and governance standards. Develop and implement a robust risk management framework, including identification, assessment, mitigation, and monitoring of operational and compliance risks. Quality Assurance & Continuous Improvement: Develop and implement quality assurance programs, including service level monitoring, performance metrics, and client satisfaction surveys. Drive a culture of continuous improvement through the implementation of methodologies such as Lean, Six Sigma, or ITIL CSI, focusing on process optimization and efficiency gains. Analyze performance data, identify trends, and propose corrective and preventive actions to enhance service quality and operational effectiveness. Policy & Procedure Management: Create, review, and update operational policies, procedures, and guidelines to ensure alignment with industry best practices, regulatory requirements, and ISO standards. Stakeholder Engagement: Collaborate effectively with internal teams (Operations, IT, Legal, Sales, HR) and external stakeholders (clients, auditors) to ensure seamless integration and communication of quality and governance initiatives. Training & Awareness: Develop and deliver training programs to raise awareness and ensure adherence to quality, governance, and security policies among all relevant personnel. Reporting: Prepare and present regular reports on quality performance, governance effectiveness, audit findings, and compliance status to senior management. Required Skills & Qualifications: Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree preferred. Experience: Minimum of 8-10 years of progressive experience in Quality Management, Governance, or Compliance roles, with a significant portion in a Managed Services or IT Service Management environment. Proven track record of successfully implementing and maintaining ISO 9001, ISO 20000-1, ISO 27001, and ISO 27701 certifications. Demonstrable experience in conducting internal and facilitating external audits for ISO standards. Strong experience in developing and implementing risk management frameworks. Experience with continuous improvement methodologies (e.g., Lean, Six Sigma, ITIL CSI). Certifications (Highly Desired): ISO 27001 Lead Auditor/Implementer ITIL V3/4 Foundation, Expert or Master COBIT 5/2019 Foundation PMP or Prince2 (desirable, but not mandatory) Technical Skills: In-depth knowledge of quality management principles, IT service management best practices, information security management systems, and privacy information management systems. Familiarity with relevant regulatory frameworks and compliance requirements (e.g., GDPR, HIPAA, etc., depending on client base). Proficiency in using governance, risk, and compliance (GRC) tools and quality management software. Soft Skills: Exceptional analytical and problem-solving abilities. Strong communication (written and verbal) and presentation skills. Excellent interpersonal skills with the ability to influence and collaborate effectively at all levels. Proven leadership and team management capabilities (if applicable to the role's scope). Highly organized with meticulous attention to detail. Ability to work independently and manage multiple priorities in a fast-paced environment.