Smart Hands Engineer

Company Description Progressive Infotech Pvt. Ltd. provides digital workplace transformation services and full-stack Infrastructure Services with over two decades of expertise. The company is positioned in the Gartner Magic Quadrant and manages technology, talent, and tools to enhance end-user experiences. Progressive Infotech helps enterprises future-proof their digital workplaces through Workelevate, a DEX platform offering employee-centric services. Role Description This is a full-time on-site role in Delhi NCR for a Smart Hands Engineer at Progressive Infotech Pvt. Ltd. The Smart Hands Engineer will be responsible for providing on-site IT support, resolving technical issues, and assisting with hardware installations and configurations. Qualifications Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred. Show more Show less