Role : Accounts Executive Company Description: Rayna Tours and Travels is an ISO certified tour operator committed to providing bespoke travel management services to leisure and business travelers from across the globe. With a long standing recognition as one of the best tour operators in the UAE, Rayna Tours has branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India). Our vast inventory of products and services includes hassle-free visa services, guided excursions, holiday packages, and hotel reservation with access to over 200,000 hotels across the globe. Roles & Responsibilities: Should have knowledge of Tally ERP.9 Should have knowledge of GST and TDS. Bookkeeping on Daily basis like Sales Bills, Purchase Bills and Bank Entries etc. Post and Process Journal Entries to ensure all Business Transactions are recorded. Reconciliations of Ledger Balances E.g. Bank Balances, Receivables and Payables etc. Assist Seniors in the preparation of Monthly/Yearly closings. Assist with other Accounting Works / Assignments. Good communication skills both written and verbal. A positive attitude toward your job in general. Proficiency in MS Office Ability to work effectively with people at all levels of the organization. Ability to manage multiple accounts independently and deliver results.

Role : Accounts Executive Company Description: Rayna Tours and Travels is an ISO certified tour operator committed to providing bespoke travel management services to leisure and business travelers from across the globe. With a long standing recognition as one of the best tour operators in the UAE, Rayna Tours has branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India). Our vast inventory of products and services includes hassle-free visa services, guided excursions, holiday packages, and hotel reservation with access to over 200,000 hotels across the globe. Roles & Responsibilities: Should have knowledge of Tally ERP.9 Should have knowledge of GST and TDS. Bookkeeping on Daily basis like Sales Bills, Purchase Bills and Bank Entries etc. Post and Process Journal Entries to ensure all Business Transactions are recorded. Reconciliations of Ledger Balances E.g. Bank Balances, Receivables and Payables etc. Assist Seniors in the preparation of Monthly/Yearly closings. Assist with other Accounting Works / Assignments. Good communication skills both written and verbal. A positive attitude toward your job in general. Proficiency in MS Office Ability to work effectively with people at all levels of the organization. Ability to manage multiple accounts independently and deliver results.

We are looking for an admin executive to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easygoing going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities : Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages, etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels, etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Requirements and skills: Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities High School diploma; additional qualifications will be a plus

Job Title: Sales & Reservation Executive Location: Pune, Maharashtra Job Summary: This role involves direct interaction with customers to understand their travel needs, provide suitable options, handle bookings efficiently, and ensure a high level of customer satisfaction. The ideal candidate will be a proactive and results-oriented individual with excellent communication and sales skills, a strong understanding of the travel industry, and the ability to work effectively in a fast-paced environment. Responsibilities : Reservations and Booking Management: - Handle all reservation requests accurately and efficiently, utilizing the company's booking systems. - Confirm bookings, process payments, and issue necessary travel documents (e.g., tickets, vouchers, itineraries). - Manage and modify existing reservations, including cancellations and amendments, in accordance with company policies. - Ensure accuracy of all reservation details and passenger information. - Liaise with suppliers (e.g., airlines, hotels, tour operators) to confirm availability and resolve any booking-related issues. - Provide exceptional customer service throughout the entire booking process and beyond. - Address customer inquiries, concerns, and complaints in a professional and timely manner. - Offer pre-trip assistance and information to clients. - Maintain a positive and helpful attitude towards customers and colleagues. - Gather customer feedback to identify areas for improvement in products and services. - Maintain accurate sales and reservation records. - Prepare sales reports and forecasts as required. - Assist with general administrative duties as needed. - Stay updated on company policies, procedures, and product knowledge. Qualifications and Skills: - Bachelor's degree in Tourism Management, Business Administration, or a related field (preferred). - Proven experience in sales and/or reservations, preferably within the travel industry (e.g., travel agency, tour operator, airline, hotel). - Excellent communication, interpersonal, and negotiation skills. - Strong sales and customer service orientation with a proven track record of achieving targets. - Proficiency in using reservation systems and relevant software. - Good geographical knowledge and understanding of popular travel destinations. - Ability to work independently and as part of a team. - Strong organizational and time-management skills with attention to detail. - Ability to handle pressure and work effectively in a fast-paced environment. - Fluency in English - Basic computer skills (MS Office Suite). Working Conditions: - May involve working in shifts, including weekends and holidays, depending on operational needs. - Regular interaction with customers via phone, email, and in person. - Office-based environment. To Apply: Interested candidates are invited to submit their resume and cover letter to manisha@raynatours.com

Role : Accounts Executive Company Description: Rayna Tours and Travels is an ISO certified tour operator committed to providing bespoke travel management services to leisure and business travelers from across the globe. With a long standing recognition as one of the best tour operators in the UAE, Rayna Tours has branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India). Our vast inventory of products and services includes hassle-free visa services, guided excursions, holiday packages, and hotel reservation with access to over 200,000 hotels across the globe. Roles & Responsibilities: Should have knowledge of Tally ERP.9 Should have knowledge of GST and TDS. Bookkeeping on Daily basis like Sales Bills, Purchase Bills and Bank Entries etc. Post and Process Journal Entries to ensure all Business Transactions are recorded. Reconciliations of Ledger Balances E.g. Bank Balances, Receivables and Payables etc. Assist Seniors in the preparation of Monthly/Yearly closings. Assist with other Accounting Works / Assignments. Good communication skills both written and verbal. A positive attitude toward your job in general. Proficiency in MS Office Ability to work effectively with people at all levels of the organization. Ability to manage multiple accounts independently and deliver results.

Role Description: This is a full-time on-site (Pune) role for a Client Relationship Executive. The Client Relationship Executive will be responsible for day-to-day tasks associated with managing business relationships, building long-term client relationships and ensuring client satisfaction. The candidate should have excellent communication skills and should be able to handle multiple clients at once, be proactive, reach out to clients and introduce new services and products. Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success. Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively. Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients. Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience. Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements. Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements. Qualifications: Client Relations and Relationship Building skills Excellent Communication skills (both verbal and written) Strong customer service skills Attention to detail and organizational skills Prior experience in a client-facing role is required Experience in the travel and tourism industry is a plus Bachelor's or Master's degree in Business Administration, Communications.

Rayna Tours is hiring for the position of Quality Analyst in our B2C Department, which handles Visa and Holiday Package Sales. Location : Balewadi, Pune. What Youll Do: Monitor & evaluate sales and service calls/chats Share feedback and assist in performance improvement Prepare quality reports and maintain accuracy standards What Were Looking For: 1-3 yr of Experience in Quality (Sales/Travel BPO preferred) Strong communication & analysis skills Good understanding of Visa and Holiday Package sales is a plus Ability to coach team members and drive quality metrics

Job Title: Hotel Reservations Executive Location: Pune, India. *Position Overview: * We are seeking a detail-oriented Hotel Reservations Executive to manage hotel bookings and coordinate operational tasks to ensure a smooth client experience. This role involves liaising with hotels, handling reservations, and supporting operational functions. *Key Responsibilities:* Hotel Reservations - Manage FIT bookings, room availability, special requests, and cancellations. Secure competitive rates and respond to inquiries. Operations Coordination - Ensure seamless communication between the internal sales team and hotels, assist with handling issues and escalations. Reporting & Documentation - Maintain accurate records, generate reports, and ensure quality standards are met. *Key Requirements:* Degree in Hospitality Management or Tourism or any equivalent subject. Proven hotel reservations experience, preferably in tourism. Knowledge of booking systems and hotel operations. Familiarity with online booking platforms. Strong organizational skills and ability to meet deadlines. Work Experience in a Travel Company Proficiency in MS Office and English

This role involves direct interaction with customers to understand their travel needs, provide suitable options, handle bookings efficiently, and ensure a high level of customer satisfaction. The ideal candidate will be a proactive and results-oriented individual with excellent communication and sales skills, a strong understanding of the travel industry, and the ability to work effectively in a fast-paced environment. Responsibilities : Reservations and Booking Management: - Handle all reservation requests accurately and efficiently, utilizing the company's booking systems. - Confirm bookings, process payments, and issue necessary travel documents (e.g., tickets, vouchers, itineraries). - Manage and modify existing reservations, including cancellations and amendments, in accordance with company policies. - Ensure accuracy of all reservation details and passenger information. - Liaise with suppliers (e.g., airlines, hotels, tour operators) to confirm availability and resolve any booking-related issues. - Provide exceptional customer service throughout the entire booking process and beyond. - Address customer inquiries, concerns, and complaints in a professional and timely manner. - Offer pre-trip assistance and information to clients. - Maintain a positive and helpful attitude towards customers and colleagues. - Gather customer feedback to identify areas for improvement in products and services. - Maintain accurate sales and reservation records. - Prepare sales reports and forecasts as required. - Assist with general administrative duties as needed. - Stay updated on company policies, procedures, and product knowledge. Qualifications and Skills: - Bachelor's degree in Tourism Management, Business Administration, or a related field (preferred). - Proven experience in sales and/or reservations, preferably within the travel industry (e.g., travel agency, tour operator, airline, hotel). - Excellent communication, interpersonal, and negotiation skills. - Strong sales and customer service orientation with a proven track record of achieving targets. - Proficiency in using reservation systems and relevant software. - Good geographical knowledge and understanding of popular travel destinations. - Ability to work independently and as part of a team. - Strong organizational and time-management skills with attention to detail. - Ability to handle pressure and work effectively in a fast-paced environment. - Fluency in English - Basic computer skills (MS Office Suite). Working Conditions: - May involve working in shifts, including weekends and holidays, depending on operational needs. - Regular interaction with customers via phone, email, and in person. - Office-based environment.

Role & responsibilities This is a full-time on-site role in our Pune office for a Visa Consultant. The Visa Consultant will be responsible for handling immigration issues, providing visa services, and consulting with clients on their travel requirements. Effective communication and attention to detail are essential for success in this role. Preferred candidate profile • Strong written and verbal communication skills to communicate clearly and effectively with our customers. • Passionate customer-focused attitude and strong negotiation and rapport building skills. • Knowledgeable with ticket portal (will be trained). • Self-motivated, energetic and able to achieve high results. • Good team player to work collaboratively in a team environment