Client Success Manager

Job Description

Adecco is currently hiring for a Client Success Manager position in Ahmedabad Experience: 6 to 12Years Functional Area: Client Servicing / Key Account Management Role Category: Corporate Sales / B2B Client Management Education: UG: Any Graduate (Required) PG: MBA/PGDM in Marketing (Preferred) Job Description We are looking for an experienced and passionate Client Success Manager / Sr. Manager to manage key client relationships, handle escalations, and ensure timely delivery of HR and staffing services. This role is responsible for account growth, retention, and end-to-end service satisfaction. Key Responsibilities: Manage existing client accounts and maintain long-term relationships Handle client escalations related to HR operations and ensure timely resolution Plan and execute client retention and acquisition strategies Conduct client meetings, service reviews, and business development presentations Drive cross-selling and upselling initiatives across accounts Achieve monthly targets and service KPIs Coordinate with internal teams (HR, Delivery, Finance, Compliance) for smooth execution Ensure SLA adherence, compliance, and timely payroll delivery Monitor client credit limits and ensure timely collections Stay updated with market trends and competitor insights Desired Candidate Profile 6 to 12 years of experience in Client Servicing Proven success in managing key accounts and client escalations Excellent communication, interpersonal, and presentation skills Strong knowledge of staffing solutions, payroll, and compliance processes Hands-on experience with CRM tools (RAMP preferred) Ability to work cross-functionally and lead service delivery Strong analytical, negotiation, and problem-solving skills Self-driven with high ownership and customer orientation Key Skills: Client Success, Account Management, HR Operations, Corporate Sales, B2B Sales, SLA Management, Staffing, Payroll, Compliance, CRM, Client Servicing, Escalation Handling, RAMP