Client Success Manager

• Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.

• 
  Will be responsible for cross selling and Upselling as per the client's needs.

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  Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs

• Look at Client’s performance data on a daily basis and communicate areas of opportunity.
  

• Identify patterns among Client’s performance and contribute towards developing best practices, FAQs and knowledge base for using the Company’s platform.

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  Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Requirements

• Excellent writing and verbal communication skills.

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  Willingness to work in the US/UK time zone is a must.

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  Experience in a prior Client success / Account management or Client support role is a must.

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  Experience in dealing directly with International clients will be an advantage.

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  Must have good troubleshooting skills.

Benefits

• 
  5 Day working

• 
  On time salary

• 
  inter- tech work

• 
  Skill upgradation trainings

• 
  Soft skills trainings

• 
  Rewards and recognitions

• 
  weekly de-stressing activities

Job Information

Date Opened

10/29/2025

Industry

IT Services

Job Type

Full time

Work Experience

1-5 years

City

Mohali

State/Province

Punjab

Country

India

Zip/Postal Code

160071