Client Success Manager

Harris Computer Systems

0 years

0 Lacs

india

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

billing data content software enrollment workflow tracking processing monitoring payments reports reimbursement reporting research coding documentation

Work Mode

On-site

Job Type

Part Time

Job Description

As a client success manager with the RCM team CSM will be responsible for:

Evaluating the clients billing needs.
Creating and educating clients on best practice workflow.
Responsible for data base set up content in the software to ensure best billing practices workflows.
Coordinating all practice billing activities with physician practice and RCM billing teams.
Work closely with the Implementation team assigned to ensure proper system build and billing setup.
Process clearing house enrollment and assist the physician practice to set up EFT as desired, EDI and ERA enrollment
Responsible to set up the client’s system and train staff on using PrognoCIS software based on their workflow using best billing practices.
Daily tracking of operational elements of physician practice to include: encounters (open/closed), timely claims processing, timely and accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up.
Establish and maintain a working relationship with physician practice.
Proactively analyzes the client’s financial health on a monthly basis to identify reimbursement trends, patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients’ financial performance.
Making workflow recommendations to both customer & internal RCM team to improve back office operation.
Creation of Month End Reporting and submission to provider practices
Research, document & train billing teams on specific insurance, coding and documentation requirements.
Research and share billing information pertinent to States and Insurances

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