Client Success Manager

Job Title: Client Success Manager Purpose:

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to

complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers.

Qualification & Experience:

BE/B.tech with a minimum of 10+ years of experience as a Client Success Manager in the IT industry.

Location: Vadodara, Gujarat

Office Timing: 9:30 AM to 6:30 PM (5 Days Working)

Budget: 12 LPA to 20 LPA

Responsibilities:

· Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams.

· Provide customer service, resolving escalated cases and ensuring timely solutions.

· Log activities and ensure services are paid for.

· Plan and deliver trainings for customers, acclimatizing them with Windowmaker.

· Provide regular reports to management.

· Oversee the Customer Support and Data team.

Key Tasks:

· Communicate with clients, reduce turnaround time, and assign work to resources.

· Prepare productivity reports and schedule resources for service requests.

· Improve processes and provide effective support to customers.

· Ensure regular customer training on latest releases.

· Provide technical support to sales staff and help with technical demos.

· Develop reports to improve efficiency and quality of deliverables.

· Identify training needs and schedule sessions.

· Oversee operational duties of the customer service team

· Maintain records or tickets of all interactions with customers

· Train new employees

· Maintain customer satisfaction by providing problems-solving resources

· Research and implement new ways to improve the customer experience

· Implement best practices in customer service management

· Contributes customer service information and recommendations to strategic plans and reviews.

Skills:

· IT background.

· Excellent communication skills in English.

· Analytical and technical mindset.

Interview Process:

1. Written Test: Psychometric& Aptitude Test

2. Interview with Country Director & CTO

3. Interview with Directors

Job Type: Full-time

Pay: ₹1,200,000.00 - ₹2,000,000.00 per year

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vadodara, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a BE/B.Tech degree and a minimum of 10 years of experience as a Client Success Manager in the IT industry?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 10 years (Required)

Language:

• English (Required)

Location:

• Vadodara, Vadodara, Gujarat (Required)

Work Location: In person