Job Title: Customer Success Manager Job Location: Delhi-NCR Company Name: Licks Petcare Private Limited Job Overview: We are seeking a proactive and empathetic Customer Success Manager to build lasting relationships with our customers and ensure their long-term satisfaction and success. This role goes beyond supportit's about advocacy, engagement, and creating an exceptional customer experience that drives loyalty and growth. Roles & Responsibilities: Own the post-sale customer journey, from onboarding to renewal and expansion. Build deep relationships with cat parents, understanding their needs and aligning them with our solutions. Act as a trusted advisor to customers, helping them achieve desired outcomes using our products. Regularly engage with customers through inbound and outbound calls, emails, and chats to offer support, gather feedback, and strengthen relationships. Work with internal teams (Product, Sales, Support) to relay customer feedback and influence product development. Analyze customer usage patterns and identify opportunities for improvement or upsell. Encourage happy customers to share their experiences through reviews, referrals, and success stories. Requirements: Graduate in any discipline. At least 1 year of experience in a customer-facing role, preferably in Customer Success, or Support. Exceptional verbal and written English communication skills. Strong relationship-building, problem-solving, and organizational abilities. Empathetic and customer-centric mindset with a proactive approach to challenges. Familiarity with CRM tools and customer success platforms is a plus.

Responsibilities: Ensure equipment reliability through preventative maintenance measures Perform electrical breakdown repairs promptly Maintain electrical systems on site Operate retort machine

Installing, maintaining, and repairing electrical systems, equipment, and components within a plant or factory environment, including motors, generators, controllers, and various electrical fixtures. Diagnosing and resolving electrical issues with machinery and equipment, often involving the use of specialized tools and knowledge of electrical systems. Reading and interpreting electrical blueprints, diagrams, and schematics to guide installation and maintenance activities. Performing routine and preventative maintenance on electrical systems to prevent breakdowns and ensure optimal performance. Maintaining detailed records of work performed, parts used, and any maintenance activities.