Associate Director - Customer Success / Client Principal Partner

Job Description

Summary: We are looking for an experienced Client Principal to manage a wide range of programs. You will be responsible for the delivery and overall success of the GCC. The goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. The Client Principal directly interacts with ANSRs customers to help achieve their long-term success. This team focuses on collaborating with customers to help execute their GCC roadmap as commitment to the business stakeholders. As a member of this team you will participate in customer meetings, interact with client Program Office, work with stakeholders & executives, involved in joint planning sessions, present best-practices and build relationships of trust with the customer. As a Client Services Delivery leader, you will showcase the best of ANSRs product & services and influence the client adoption of our offerings. You will engage with internal Business Support teams, Consulting group, Workspace organization in order to ensure complete and high-calibre service quality. Passion to drive customer success, highest quality of professional client interaction, influencing for growth and open & effective communication are key attributes of this team! Roles and responsibilities: Initiate and set goals for programs according to the strategic objectives of the GCC Plan the programs from start to completion involving deadlines, milestones Devise evaluation strategies to monitor performance and determine the need for improvements, putting in best practices Lead all cross functional teams involved, provide feedback, and resolve complex problems Discover ways to enhance efficiency and productivity of procedures and people Apply change, risk and resource management principles when needed Develop strong and trusted relationships with the GCC Leaders through timely and accurate communications Ensure program operations and activities adhere to legal guidelines and internal policies Requirements Proven experience as program/ account manager Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation techniques and key metrics Outstanding knowledge of data analysis, reporting and budgeting A business acumen with a strategic ability Excellent organizational and leadership skills An analytical mindset with great problem-solving abilities Excellent communication skills MBA or equivalent with 15 years of experience 2 Preferred Experience and Skills: Professional service delivery experience in a multi-national organization Conceptual knowledge of modern enterprise technology Understanding of CSAT/NPS frameworks Hands-on with Microsoft Office and tool.