Key Responsibilities: Marketing Strategy & Planning: Develop and implement marketing plans to promote the companys services, including residential, office, and data center relocations. Identify target audiences and create segmented campaigns tailored to customer needs. Manage the marketing budget, optimizing cost-effective strategies to maximize ROI. Digital Marketing & Lead Generation: Oversee digital marketing efforts, including SEO, SEM, PPC, Google My Business, and more. Manage and optimize the companys website for lead generation and a superior user experience. Implement strategies to drive high-quality leads through digital channels. Brand Management: Elevate and manage the company's brand image within the moving industry. Create and oversee the production of marketing materials such as brochures, promotional content, and online assets. Ensure consistent brand messaging across all customer touchpoints. Content Marketing & Communications: Develop engaging content for the companys blog, website, social media, and email campaigns. Craft press releases, newsletters, and case studies to showcase the companys achievements and customer success stories. Manage external communications, building relationships with local media and industry influencers. Referral Marketing: Establish referral programs with partners such as real estate agents and relocation service providers. Develop customer referral programs offering incentives such as discounts or gift cards for new client referrals. Influencer & Video Marketing: Produce educational videos showcasing the moving process, tips, and behind-the-scenes operations. Partner with relocation or lifestyle influencers to broaden the companys reach to specific target groups like expatriates and corporate professionals. Event Marketing: Attend and sponsor industry-specific conferences and events where key decision-makers, including HR, Admin, Procurement, and RMCs, may be present. Host webinars and educational sessions on topics like international moves or cost-effective relocation solutions. Public Relations (PR): Announce new services, partnerships, and awards through local media and industry publications. Contribute thought leadership articles to trade magazines to enhance brand authority. Loyalty Programs: Design loyalty programs offering perks like discounts or premium services for repeat customers and corporate clients. Focus on building long-term relationships that drive repeat business and referrals. Lead Management & Sales Support: Collaborate with the sales team to align marketing efforts with lead generation and sales objectives. Analyze leads from marketing campaigns, providing insights and recommendations to the sales team. Support the development of sales presentations, proposals, and marketing collateral. Market Research & Competitor Analysis: Conduct market research to stay informed about industry trends, customer behavior, and competitor strategies. Use market insights to refine marketing strategies and identify new service opportunities or partnerships. Stay proactive in identifying potential markets for expansion. Reporting & Analytics: Track, analyze, and report on the performance of marketing campaigns using KPIs like lead generation, conversion rates, and ROI. Utilize tools such as Google Analytics, CRM systems, and marketing automation software to adjust strategies for optimal performance. Provide detailed reports to senior management on the success of marketing initiatives.

Collect newly booked files from sales team. review documents and open files. Review the job details and plan for the job Assign files to move coordinators and ensure coordinators are attending to the file immediately. Continuously monitor the activities of the coordinators and see if they are handling the jobs properly, if they are serving the customers properly, if they updating the files correcting, and then if are sticking to TAT as required by ISO, FIDI, and management? Check job quality and customer satisfaction by calling every customer at least once when the job is in progress.? Address customer concerns, issues and resolve it immediately. Build and ensure excellent customer rapport is built and personalized services are provided. Generate leads for sales teams? Look for opportunities for upselling and cross-selling Monitor all jobs and look for ways to reduce cost and consolidate shipments Record all customer complaints, negative feedbacks/suggestions, and claims into the software. Take immediate corrective action (CA) and resolve issues within 48 hours. Sit with GM / Management once a month to do root cause analysis (RCA) and take preventive action (PA).? Check final costing and report if costing has gone higher or lower than estimation? Check the final volume and report if volume/weight has gone higher or lower than the estimation? Check the billing and see if everything is ok. Check the file and software after job completion and see if everything is done as per FIDI, ISO, and management requirements Standardize all communication templates Motivate, Mentor, Train, and check teams performance Prepare MIS, Review the MIS and Submit analysis reports Desired Candidate Profile: Should have excellent skills in customer services and rapport building Should have excellent communication and should be able to speak to high profile customers Should have a positive attitude and willing to take up any challenge Should be calm and composed at all times and should be able to handle a high-pressure environment Should be able to take decisions quickly and have a solution-oriented approach to problem-solving and decision-making Should be able to multitask, set priorities, manage timelines, and meet strict deadlines Should be able to read, analyze and interpret client needs and policies Should be flexible, work after hours and during weekends if required Should be able to Assign tasks, monitor & handle team performance towards customer satisfaction Should be able to build teams & take up leadership roles Candidate will EMS awareness preferred Experience & Qualifications: Should have minimum 5 years prior experience in customer service Should have minimum 2 years experience in managing a team Candidates with prior experience and knowledge of Packing and Moving, Transport, Logistics, Import & Export will be preferred. Should have very good working knowledge of Windows, Microsoft, Excel and other IT Skills Should be able to read, speak and write in English fluently Should be able to understand and speak in local languages.

- Comb the market, Identify and generate new corporate accounts and new business opportunities - Conduct cold calls to prospect, qualify and schedule appointments - Accompany BDM for client meetings - To coordinate, follow-up, develop and convert opportunities into business - Create presentations, prepare client proposals, follow-up and close orders - Maintain relationships with key corporate accounts and enhance business from existing clients. - Visit clients, conducts surveys, prepare quotes and receive orders - Handle assigned enquiries, prepare proposals, negotiate and convert them into order. - Assist Business Development Team and Management in developing and executing sales and marketing campaigns. - Achieve or exceed individual sales goals, revenue and profit targets as assigned within defined timelines - Update daily sales activities and CRM into ERP on daily basis - Prepare and Submit Daily, Monthly MIS and Analytical reports Candidate Profile : - Should have excellent communication and interpersonal skills - Should have positive attitude and be willing to take on a challenging work environment - Should be passionate about sales and bring their A game to the workplace - Should have excellent selling skills backed by preparedness and high engagement in requirements of business - Should be constantly on the lookout for business opportunities. This will include cold calling, meeting new people, creating new business opportunities, creating an interest for Globe Moving's services and selling the same. - Should be able to adapt to challenging environment, solve problems and take decisions quickly - Should be a faster learner, building business networks This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.