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Kotak Mahindra Bank
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Sky Global Indian Service professionals

Sky Global Indian Service professionals

Kotak Mahindra Bank

5 - 10 years

6 - 10 Lacs

thane

Posted:Just now| Platform:

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Skills Required

analytical skills career development team management customer satisfaction time management relationship email support customer service ms office crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the teams performance, ensuring a high standard of service and a positive customer experience.

A bachelors degree in Business Administration, Fice, or a related field is preferred.
Minimum 5 years of experience in a customer service leadership role, preferably in a banking or ficial institution.
Proven track record of successful team management and a customer-centric approach.
Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
Ability to work in a fast-paced, dynamic environment, handling multiple tasks simultaneously.
Excellent time management and organizational skills, with a focus on meeting deadlines.
Willingness to adapt to changing business needs and a commitment to continuous learning.

Lead and motivate a team of Relationship Managers, fostering a collaborative and productive work environment.
Handle complex customer inquiries and provide expert guidance to the team, ensuring accurate and timely responses.
Develop and implement strategies to enhance customer satisfaction and loyalty, focusing on email support channels.
Monitor and analyze team performance, identifying areas for improvement and implementing effective solutions.
Ensure compliance with bank policies and procedures, maintaining a high level of professionalism and confidentiality.
Conduct regular training sessions to upskill the team, keeping them updated with product knowledge and customer service best practices.
Collaborate with other departments to resolve customer issues, ensuring a seamless and efficient process.
Provide regular performance feedback to team members, offering guidance and support for career development.
Stay updated with industry trends and customer service innovations, implementing best practices within the team.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Sky Global Indian Service professionals