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DM CSG

DM CSG

Bupa

3 - 6 years

4 - 8 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

cold calling customer service customer complaints crm software problem solving vlookup excel salesforce inside sales operations customer satisfaction lead generation microsoft windows powerpoint communication skills crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to fill the role of DM CSG with our company. The ideal candidate will have a strong background in CSg and be able to work effectively in a fast-paced environment.

Roles and Responsibility

Manage and coordinate customer service activities to ensure high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to achieve business objectives.
Analyze customer feedback and provide insights to enhance customer experience.
Identify and resolve complex customer complaints professionally.
Train and guide junior team members to improve their skills.

Job Requirements

Strong knowledge of customer service principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a team environment and collaborate with others.
Strong analytical and decision-making skills.
Adaptability to changing priorities and deadlines.
Proficiency in using CRM software and other customer service tools.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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