Senior Business Analyst, SAP Finance [T500-18369]

Job Description

Primary Responsibilities: The Senior Finance Business Analyst is accountable for: The effective delivery of professional solutions based upon requirements gathered from the end customer Working with internal resources as well at times external vendors towards delivering solutions that will maintain or improve the clients ERP systems Maintaining documentation pertaining to functional solutions written in a professional manner Documenting final solutions at a level that the end customer is capable of understanding and gaining confidence in using it Troubleshoot and resolve daily support issues and requests efficiently, minimizing the number of tickets. Monitoring and resolving level 3 support incidents and requests and assisting in resolution of support incidents and requests as escalated from the level 1 support teams Assisting management where possible to maintain the highest level of customer satisfaction and morale within the incumbent's team Experience & Qualifications: Mandatory (critical for the Role): Bachelor’s degree in computer science, Finance or a related field Firsthand SAP Finance support and development solutions within specified SLA’s Knowledge/awareness of commercial & IT business best-practice Multiple projects/activities management Ability to articulate and provide specialist advice in a complex environment Effective testing/quality control management Working knowledge of change control processes and impacts Strong Documentation Skills – Including Training documentation using multiple media/methods and the ability to clearly document requirements using project management principles Skills (Technical, Business, Leadership): 4-6 years of solid hands-on experience within SAP FI/CO (GL, AP, AR, Banks, AA, Cost centers, Profit centers, Internal Orders, CO-PC and CO-PA) Experience in cross-functional integration with core SAP (SD, MM, PS, PP, HR) and non-SAP applications. Experience in BAU and SAP Financial application support. Experience in month-end and year-end support Experience in using ServiceNow (SNOW) or similar. A high level of functional knowledge in SAP Finance Understanding of SAP Finance and other related processes Experience in VIM, Concur would be viewed favorably Understanding and monitoring of ALE/IDocs and Workflow would be an added advantage. Familiarity with ABAP concepts such as code reading, BDC sessions, user exists etc. Project management – good knowledge of project management methodology in the setting of tasks, timelines, resource/effort allocation, budget management, etc. Show more Show less