Strategic Account Manager

G4S

10 - 15 years

10 - 15 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

large account management key account management escalation management client relationship management client retention client servicing farming

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Development and Retention

Execute customer development and retention strategies for managing strategic accounts within the assigned area.
Act as the
single point of contact
for all commercial and operational matters related to assigned clients.
Build and maintain strong client relationships through regular engagement and proactive feedback mechanisms.
Lead the
price increase and recovery process
, ensuring achievement of defined margins.
Identify and pursue
cross-selling and upselling opportunities
to maximize account potential.
Collaborate closely with the
service delivery team
to ensure consistent service quality aligned with organizational standards.
Oversee
timely collection
of payments and maintain control over
Days Sales Outstanding (DSO)
.
Ensure
timely renewal of client contracts
in line with company policies, coordinating with the Procurement team as needed.
Maintain and regularly update
account plans
, capturing new opportunities, retention initiatives, and key performance insights.
Continuously
track and monitor account performance
, profitability, and service-level changes.

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