About The Job : The IT DMC Development & Delivery Team is looking for a talented full stack web engineer to enhance our development capabilities. The team is responsible for the development, integration, maintenance, support, and delivery of productivity applications that facilitate Red Hatters in their everyday work. Our custom applications run primarily in Openshift and are written with Java (Spring Boot 2) backends and Javascript UIs (Angular, Typescript, jQuery). We also make use of Python and Bash for scripting. The role will involve a variety of projects and you must be able to work on multiple projects simultaneously. Strong prioritization and time management skills are required. What will you do? Responsible for creation and enhancement of our custom applications which primarily run in Red Hat OpenShift Contribute to multiple projects simultaneously Create and guide new feature development Continuously test your component and code on all levels and help improve our continuous integration (CI) system Improve current solutions and workflows; prefer appropriately simple, repeatable solutions over more complex and failure-prone ones Communicate and work effectively with all levels of associates including senior management Document and demonstrate solutions by developing documentation, diagrams, code comments, and clear code Help to handle outages and critical bugs when necessary What will you bring? 3+ Years in writing web applications in Java (Spring Boot 2 preferred) 3+ Years working with web frameworks such as Angular, React, Ember Ability to read and interpret set of requirements into tasks Understanding of modern web technology (HTML5, DOM, CSS, AJAX, cookies, sessions, etc.) Problem-solving and troubleshooting skills including performing root cause analysis Familiarity with distributed source control such as Git, including branching and merging Ability to plan and develop public-internal Web APIs using related technologies, including, REST, JSON, XML, XSLT, etc. The following are considered a plus: Experience with Python/Bash scripting Experience with Openshift Experience with Docker or other containerization Understanding of web security and common exploits, including CSRF, XSS, SQL Injection, OWASP top ten Experience with Igloo, Google Apps, Alfresco, ServiceNow, Lucidworks/SOLR Experience creating or modifying existing Open Source projects Knowledge of a Linux operating system Experience designing for or writing components for an ESB or SOA Understanding of distributed transactions Scrum or other agile, cross-functional team experience Experience with Linux Systems Administration About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
The Red Hat Global Support Services (GSS) team is seeking a Project Manager in Pune, India. In this role, you will be instrumental in managing the day-to-day operations of customer cases, ensuring strict adherence to Service Level Agreements (SLAs), and fostering effective cross-team collaboration. Your responsibilities will extend to the critical task of scheduling and rostering our team of associates to maintain continuous 24/7 coverage. Flexibility to work in various shifts based on evolving business needs is essential. Furthermore, you will play a key role in providing insightful analysis, actionable insights, and comprehensive status updates to business leaders on operational performance and coverage. What you will do Oversee and manage the daily operations related to customer cases, ensuring smooth workflow and timely resolution. Actively monitor and ensure adherence to established Service Level Agreements (SLAs), proactively identifying and addressing potential risks. Facilitate and promote effective collaboration and communication across various internal teams to achieve operational goals. Develop and manage efficient scheduling and rostering of associates to guarantee uninterrupted 24/7 operational coverage. Demonstrate flexibility and adaptability to work in various shifts as required by business demands. Conduct thorough analysis of operational data to identify trends, areas for improvement, and potential challenges. Develop and present clear, concise, and insightful reports and status updates on operational performance and coverage to business leaders. Contribute to the development and implementation of strategies to optimize operational efficiency and effectiveness. Proactively identify and resolve operational issues, escalating when necessary. What you will bring Proven experience in a project management or operations management role. Strong understanding of Service Level Agreements (SLAs) and experience in ensuring adherence. Excellent organizational and time-management skills with the ability to prioritize and manage multiple tasks effectively.1 Demonstrated ability to develop and manage schedules and rosters, preferably in a 24/7 operational environment. Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights. Excellent communication and2 interpersonal skills, with the ability to effectively collaborate with cross-functional3 teams and communicate with business leaders. Flexibility and willingness to work in various shifts as per business requirements. Proficiency in relevant project management tools and software. #LI-SH4 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
About the job: Red Hat's UXE Platform Engineering Team is seeking an Associate Software Engineer to join our dynamic group. In this role, you'll collaborate with a team of committed software engineers, contributing to backend API development. The primary focus will be on backend services and application services. As a Software Engineer, you will also work closely with the Digital Engineering, Quality Engineering (QE) team, DevOps and other development teams, and various stakeholders to ensure the delivery of high-quality solutions. In this role you will, help to develop the next generation of our industry leading Red Hat portals and contribute to both customer and internal systems as a part of an agile and globally distributed development team. This role expects you to be creative and motivated, proficient in building web applications, and to work in a fast-paced, distributed environment. What will you do? Design, implement, and review API development using TypeScript and Java. Support and maintain existing diversified subgraphs portfolio along with the tech lead. Develop new GraphQL subgraphs. Support and develop supergraph enhancements and experience feedback. Develop understanding of GraphOS and AEM to provide stable support. Coordinate project timelines, deliverables, feature requirements, and roadmaps. Mentor junior team members to foster continuous learning and growth. Collaborate with architects to ensure alignment with the team’s objectives. Participate in architecture discussions, code reviews, and provide support to the technical team. Develop unit tests and documentation. What will you bring? Proficiency in working with RESTful APIs and GraphQL APIs. Experience with back-end technologies like Node.js and SpringBoot 1 to 2 years of Software Engineering Experience. Strong proficiency in building web applications and APIs using HTML, CSS, and JavaScript or TypeScript. Experience with JavaScript frameworks. Experience with testing frameworks like Jest, Mockito. Experience with Version control Systems and DevOps tools (Eg. Gitlab/Github) Ability to work unsupervised in a fast-paced environment, willing to learn on your own Soft Skills Excellent written and verbal communication skills in English. Strong ability to communicate and collaborate effectively within a global team. Self-driven and capable of working independently in a fast-paced environment. Eagerness to continuously learn and adapt to new technologies and best practices Strong communication skills Strong written and verbal communication skills in English, ability to communicate effectively in a global team Ability to work unsupervised in a fast-paced environment, willing to learn on your own About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation . Learn more about how our commitment to open source principles drives us to create better technology in community with others. Job Summary You may be thinking - What is a Junior Solution Architect at Red Hat? As part of the customer account team, a Junior Solution Architect at Red Hat is a technical person who collaborates with customers and helps them to be successful by using Red Hat products and services. The role of a Junior Solution Architect is to understand our customers’ challenges and requirements and address them with Red Hat technologies and solutions. So, are you ready to launch your technical career with Red Hat? If so, we are looking for passionate individuals based in New Delhi, India and early in their technical career to help us unlock the world’s potential. What you will do: During your first year as a Junior Solution Architect, you will engage in a cohort-based program starting in September 2025. Through this experience, you will: Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities Gain understanding of the processes and tools associated with enterprise-level solution architecture Focus on your personal and professional development as you grow your career at Red Hat Support the Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educate customers, and increase sales pipeline and revenue What you will bring Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields gained through university programs, up-skilling bootcamps, certificate programs, military experience, etc. Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred. Motivation to engage in self-directed learning on new technologies Willingness to travel to customer sites depending on assignments and to work both in-person from a Red Hat office location and remotely Effective communication (written and verbal) and presentation skills Ability to work independently and collaboratively with internal teams and external customers Full professional proficiency in written and spoken English Thank you for your interest in Red Hat! To learn more about Life at Red Hat, follow us on Instagram . About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected] . General inquiries, such as those regarding the status of a job application, will not receive a reply.
At Red Hat, we are open and eager to get to know you and how you can add to our culture of innovation . Learn more about how our commitment to open source principles drives us to create better technology in community with others. Job Summary You may be thinking - What is a Junior Solution Architect at Red Hat? As part of the customer account team, a Junior Solution Architect at Red Hat is a technical person who collaborates with customers and helps them to be successful by using Red Hat products and services. The role of a Junior Solution Architect is to understand our customers’ challenges and requirements and address them with Red Hat technologies and solutions. So, are you ready to launch your technical career with Red Hat? If so, we are looking for passionate individuals based in New Delhi, India and early in their technical career to help us unlock the world’s potential. What you will do: During your first year as a Junior Solution Architect, you will engage in a cohort-based program starting in September 2025. Through this experience, you will: Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities Gain understanding of the processes and tools associated with enterprise-level solution architecture Focus on your personal and professional development as you grow your career at Red Hat Support the Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educate customers, and increase sales pipeline and revenue What you will bring Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields gained through university programs, up-skilling bootcamps, certificate programs, military experience, etc. Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred. Motivation to engage in self-directed learning on new technologies Willingness to travel to customer sites depending on assignments and to work both in-person from a Red Hat office location and remotely Effective communication (written and verbal) and presentation skills Ability to work independently and collaboratively with internal teams and external customers Full professional proficiency in written and spoken English Thank you for your interest in Red Hat! To learn more about Life at Red Hat, follow us on Instagram . About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
You may be thinking - What is a Junior Solution Architect at Red Hat? As part of the customer account team, a Junior Solution Architect at Red Hat is a technical person who collaborates with customers and helps them to be successful by using Red Hat products and services. The role of a Junior Solution Architect is to understand our customers’ challenges and requirements and address them with Red Hat technologies and solutions. We are looking for passionate individuals early in their technical career and based in Bangalore, India to help us unlock the world’s potential. What you will do: During your first year as a Junior Solution Architect, you will engage in a cohort-based program starting in September 2025. Through this experience, you will: Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities Gain understanding of the processes and tools associated with enterprise-level solution architecture Focus on your personal and professional development as you grow your career at Red Hat Support the Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educate customers, and increase sales pipeline and revenue What you will bring: Passion and curiosity for open source technology and desire to build a career within the Tech industry and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields gained through university programs, up-skilling bootcamps, certificate programs, military experience, etc. Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project. Direct experience with Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is preferred. Motivation to engage in self-directed learning on new technologies Willingness to travel to customer sites depending on assignments and to work both in-person from a Red Hat office location and remotely Effective communication (written and verbal) and presentation skills Ability to work independently and collaboratively with internal teams and external customers Full professional proficiency in written and spoken English Thank you for your interest in Red Hat! To learn more about Life at Red Hat, follow us on Instagram . About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected] . General inquiries, such as those regarding the status of a job application, will not receive a reply.
The Red Hat Global Business Process Owner for the Payroll team is looking for a Business Analyst. In this role, you will support payroll in delivering projects aligned with strategic business priorities and critical finance projects aligned to strategic business priorities. In addition, you’ll partner closely with members across the Finance, HR, and IT teams and the business to actively deliver standard processes and services. You will need to have solid communication and presentation skills and work with subject matter experts in the business. In addition, You must be able to work a flexible schedule to accommodate collaboration across different time zones and business needs. You’ll use an open and collaborative approach to work with the payroll team and across the business. You’ll also need to demonstrate a commitment to customer service, anticipate challenges, and meet and exceed expectations by solving problems quickly and effectively. What will you do: Work with globally distributed, cross-functional leaders, program managers, process analysts, and delivery stakeholders to understand business needs and desired outcomes Demonstrate good judgment in selecting methods and techniques to identify, document, and prioritize business objectives Facilitate working sessions with business owners and subject matter experts to elicit, capture, and prioritize business requirements Lead requirements definition and analysis, ensuring requirements are complete, concise, understandable, and traceable; organize into concise user stories with clear acceptance criteria Conduct walkthroughs to validate requirements; manage stakeholder expectations and requirements scope throughout a project Assist with identifying and documenting project risks, assumptions, and dependencies Partner with process analysts to assist with identifying new, or changes to existing processes, policies, or operational controls Assist change management consultants and process analysts with business readiness planning, preparation, and delivery Document findings and recommendations from POC initiatives, including success criteria, risks, and potential implementation roadmaps. Work with stakeholders to refine data management strategies based on insights gained through POC evaluations What will you bring: 3+ years of experience within HR or payroll and process design 2+ years of experience in the business analysis domain and a passion for business process Experience using project and change management tools and methodologies Solid consulting and facilitation skills with the ability to influence Excellent technical and business communication skills, including building presentations Working knowledge of Google Suite, Smart Sheet, Excel, and process documentation software like Proficiency in agile software development methodology Business analyst or Six Sigma certification is a plus. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
About the Job: Red Hat's Services team is seeking an experienced and highly skilled support engineer or systems administrator with an overall 10 -15 years of experience, to join us as Technical Account Manager for our Telco customers covering Red Hat OpenStack and Red Hat OpenShift Container Platform. In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete Red Hat portfolio of products. As a Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, R&D, Product Management, Global Support, Sales & Services teams to debug, test, and resolve issues. What will you do: Perform technical reviews & share knowledge to proactively identify & prevent issues Understand your customers' technical infrastructures, hardware, processes, and offerings Perform initial or secondary investigations and respond to online and phone support requests Deliver key portfolio updates and assist customers with upgrades Manage customer cases and maintain clear and concise case documentation Create customer engagement plans & keep documentation on customer environments updated Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption Establish and maintain parity with Red Hat’s platform & cloud technologies strategy Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas Travel to visit customers, partners, conferences, and other events as needed What will you bring: Bachelor's degree in science or a technical field; engineering or computer science Competent reading and writing skills in English Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support Upstream involvement in open source projects is a plus RHOCP Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management Understanding of RHOCP Architecture & different types of RHOCP installations Experience in RHOCP Troubleshooting and data/logs collection Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus Administration experience of Red Hat OpenShift v4.x will be considered a plus RHOSP Proven & strong system administration and troubleshooting experience with Red Hat OpenStack Experience in a support, development, engineering, or quality assurance organization About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
About the Job: Red Hat’s User Experience Engineering (UXE) team is seeking a Senior Program Manager - Technical to lead high-impact, cross-functional platform initiatives. This role will operate at the intersection of engineering, design, and business. You will provide strategic program leadership for platform capabilities that underpin critical user and content experiences across Red Hat’s engineering ecosystem. You’ll drive alignment across multiple teams, initiatives, and stakeholders to ensure we deliver scalable, resilient, and user-centric platform solutions. This is a strategic and influential role for a systems thinker who can connect the dots, influence without authority, and create clarity in complexity. What will you do? Meticulous reporting skills, such that the status of projects are always clear and highly visible Create and maintain timelines and key results, ensuring that teams are engaged in the mission Present and report on progress to stakeholders Keep privacy and security standards top of mind, as you plan roadmaps for platform solutions Leverage best practices processes and demonstrate prolific project management skills to guide execution cross-functionally across all stakeholders Collaborate closely with other UXE workstream leads to drive results across the org Operate in an inclusive meritocracy to solve problems effectively and efficiently What will you bring? Ability to work on high-visibility projects which require fast turnaround on communications Tenacity to track down necessary teams and PMs and coordinate collaboration 5+ years of program, project, or product management experience, with at least 2 years leading platform or infrastructure-related programs Excellent written and verbal communication skills Solid project management skills; detail-oriented and thorough in your approach to projects Experience building and executing complex communication plans across several orgs Experience working with and serving teams of engineering, business, and design stakeholders Familiarity with agile practices and ability to balance engineering and UX agility with longer-term stakeholder planning needs Experience with Jira, Confluence, and ServiceNow a must Desire to work in an open organization; open source participation a plus Familiarity with security and privacy standards, such as data governance, GDPR, SOC2, or other internal compliance frameworks a plus About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
As an Associate Customer Support Specialist at Red Hat, you will play a crucial role as the initial point of contact for customers seeking assistance with our products. Support requests will come through various channels such as chat, support cases, telephone, or web tickets. Your responsibilities will include investigating issues, collaborating closely with our Technical Support Engineers, and working towards finding effective solutions. Additionally, you will engage in continuous learning by pursuing professional certifications like RHCSA and RHCE, and undergo extensive work-based training to enhance your skills. As you progress in your career at Red Hat, you will develop the ability to independently resolve a wide range of technical issues. Your primary duties will involve: - Communicating with Red Hat customers to provide technical support - Participating in cross-training on the Customer Service process - Collaborating with Red Hat enterprise customers globally on a 24x7 basis, involving periodic shift work - Diagnosing, troubleshooting, resolving, or escalating issues as needed - Working as a member of a collaborative team that prioritizes customer satisfaction and actively seeks innovative solutions - Researching customer issues and documenting relevant information in our knowledge base for future reference - Demonstrating a commitment to ongoing learning and professional development, including self-study for Red Hat certifications such as RHCSA and RHCE To be successful in this role, you should possess: - Experience in IT, acquired through relevant education or practical work experience - Exceptional customer service skills and a background in customer-facing roles - A strong inclination towards problem-solving and investigative tasks, along with the ability to analyze complex issues critically - Proficiency in multitasking, prioritization, and performing effectively under pressure - Excellent verbal, aural, and written communication skills - At least 1 year of hands-on experience using Linux or a Linux-based operating system Red Hat is a global leader in enterprise open-source software solutions, leveraging a community-driven approach to deliver cutting-edge technologies in areas such as Linux, cloud, containers, and Kubernetes. With a presence in over 40 countries, Red Hat offers its associates the flexibility to choose their work environment, ranging from in-office to fully remote options. At Red Hat, creativity and innovation are valued, regardless of job title or tenure. The company's commitment to an open and inclusive culture fosters an environment where diverse voices and perspectives are encouraged to contribute, collaborate, and drive innovation. Join us at Red Hat to be part of a community where opportunities are abundant, ideas are welcomed, and impactful contributions are recognized. Red Hat's culture is rooted in the principles of transparency, collaboration, and inclusion, inspired by the ethos of open source. The company thrives on the belief that diverse backgrounds, perspectives, and experiences can converge to generate the best ideas and drive innovation. Red Hat is dedicated to providing equal opportunities and access to all individuals, ensuring that every voice is not only heard but also celebrated. We invite and encourage applications from individuals representing the rich tapestry of diversity that enriches our global community. Red Hat is committed to supporting individuals with disabilities by offering reasonable accommodations to job applicants. For assistance with completing the online job application, please contact application-assistance@redhat.com. Please note that general inquiries, including those related to the status of a job application, may not receive a response.,
The Red Hat Linux Quality Engineering (QE) team is seeking a Software Quality Engineer to become a member of the Virtualization QE Test team. As a Software Quality Engineer, you will have the opportunity to engage with Red Hat's Virtualization stack technologies, focusing on Red Hat's virtualized solution and associated system components that cater to the needs of data centers and large high-performance computing industries. Your main responsibilities will involve developing and implementing test automation against Red Hat's product offerings. To succeed in this role, you will need to become well-versed in the offering architectures, their integration with other Red Hat solutions, and their utilization by customers. You will be expected to: - Acquire a thorough understanding of Red Hat's virtualization stack and virtualization solutions - Research, develop, and deploy test automation tools and frameworks to facilitate a high level of test automation - Create and execute functional, integration, usability, and regression tests - Continuously expand your knowledge base - Collaborate closely with software developers, support, and documentation teams The ideal candidate should possess: - Strong skills and background working with Linux operating systems - Proficiency in programming/scripting languages such as Python, Bash, or similar - Hands-on experience with continuous integration (CI) systems - Strong debugging, troubleshooting, and analytical abilities Nice to have skills include knowledge of realtime (RT) technologies and container technologies. About Red Hat: Red Hat is a global leader in providing enterprise open-source software solutions. Our approach involves harnessing the power of the community to deliver cutting-edge Linux, cloud, container, and Kubernetes technologies. With a presence in over 40 countries, our associates enjoy flexible work environments ranging from in-office to fully remote, based on role requirements. We prioritize a culture of inclusivity where all associates are encouraged to share their best ideas, regardless of title or tenure. At Red Hat, we value an open and inclusive environment, which is a key factor in our success in the open-source landscape. Diversity, Equity & Inclusion at Red Hat: Red Hat's culture is founded on the principles of transparency, collaboration, and inclusion, allowing diverse voices, perspectives, and experiences to converge and drive innovation. We aim to provide equal opportunity and access to everyone in our global community, ensuring that all voices are not only heard but also celebrated. We invite individuals from all walks of life to join our collaborative environment and contribute to our shared success. Equal Opportunity Policy (EEO): Red Hat is committed to supporting individuals with disabilities and offers reasonable accommodations to job applicants. For assistance with completing the online job application, please contact application-assistance@redhat.com. Please note that general inquiries regarding the status of job applications will not receive a response.,
The Red Hat Developer team is seeking a Senior Software Engineer to join the team in India. In this role, you will be an integral part of the Developer team, contributing to the development of new features and upstream projects. The primary focus will be on maintaining the Helm partner/ecosystem program to ensure a top-notch Helm experience on OpenShift. As a member of a globally distributed team, you will collaborate with various Red Hat engineering teams, product managers, strategic partners, and open-source communities worldwide. To excel in this position, you should possess motivation, curiosity, problem-solving skills, and expertise in Kubernetes, the Go programming language, container technologies, and open-source development. Responsibilities: - Collaborate in a cross-functional team to deliver products - Contribute to open-source projects - Communicate with engineering and management teams globally - Provide code and peer reviews - Document and maintain software functionality - Participate in a scrum team - Ensure proper testing of projects - Propose new processes to enhance the quality, consistency, and automation of releases - Share the team's work through blogs, web postings, and conference presentations - Engage in community outreach and establish partnerships with external communities Requirements: - Proficiency in Kubernetes with hands-on experience as a developer or administrator - Proficiency in Golang and Python - Familiarity with Helm concepts - Knowledge of Open-Source release best practices - Experience in Cloud Native application development - Strong communication skills, accountability, and eagerness to learn and teach - Ability to define, follow, and enforce processes - Excellent written and verbal communication skills in English Preferred Skills: - Skillful in building and publishing Helm Charts - Understanding of Networking and Storage requirements for Helm repository - Familiarity with Kubernetes Custom Resource Definition (CRDs) concepts - Experience with CI continuous delivery (CD) systems - Passion for open-source development - Experience in leading or contributing to open-source communities - Bachelor's degree in computer science or related field, or equivalent working experience Red Hat is a global leader in enterprise open-source software solutions, leveraging a community-driven approach to deliver high-performing technologies such as Linux, cloud, containers, and Kubernetes. With associates in over 40 countries, Red Hat fosters a flexible work environment, including in-office, office-flex, and fully remote options. Creativity and passion are valued at Red Hat, regardless of title or tenure, in an open and inclusive culture that encourages the contribution of ideas to solve complex problems and drive impact. Inclusion at Red Hat is grounded in the open-source principles of transparency, collaboration, and inclusion, where diverse ideas and perspectives converge to challenge norms and foster innovation. Red Hat is committed to providing equal opportunity and access for all, celebrating the diversity of voices and experiences that enrich our global community. Red Hat supports individuals with disabilities and offers reasonable accommodations to job applicants. For assistance with completing the online job application, please contact application-assistance@redhat.com. General inquiries about job application status will not receive a response.,
The Associate Manager, Technical Support is responsible for managing and guiding a team of technical support professionals who provide advanced diagnostic, troubleshooting, and technical support services for sophisticated systems, hardware, and software. You will provide mentorship and coaching to technical support associates to enhance problem-solving capabilities, exercising judgment and discretion to handle escalated issues and make impactful decisions. Collaborating with cross-functional teams, you will contribute to the development of support processes, ensuring continuous improvement in service delivery. This role may involve contact with confidential or sensitive customer information, requiring special treatment in accordance with Red Hat policies and applicable privacy laws. Your responsibilities will include overseeing the technical support operations for diagnosing, troubleshooting, and resolving complex issues related to electro/mechanical equipment, computer systems, software applications, and networking systems. You will provide direct management, mentoring, and coaching to technical support engineers, field technicians, and support specialists, ensuring adherence to support protocols and best practices. Addressing escalated customer issues that have not been resolved through standard support procedures, you will leverage your expertise and evaluative judgment to develop solutions for non-functioning systems and software. Establishing and maintaining effective communication lines with design engineering and software development teams will be crucial to address reliability, maintenance, and design issues. Ensuring that the support team is up to date with the latest product updates, upgrades, and software releases, you will facilitate technical training and installation programs for customers as needed. Additionally, you will be responsible for selecting, developing, and evaluating personnel to maintain a high-performing technical support team that aligns with organizational goals and objectives. To excel in this role, you should have 8 to 10 years of people management experience, preferably in a Technical Support environment. About Red Hat: Red Hat is the world's leading provider of enterprise open-source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across work environments, from in-office to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, regardless of their title or tenure. We foster an open and inclusive environment, hiring creative, passionate individuals ready to contribute their ideas, solve complex problems, and make a significant impact. Inclusion at Red Hat: Red Hat's culture is built on the open-source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We aim to empower individuals from diverse backgrounds, perspectives, and experiences to collaborate, challenge the status quo, and drive innovation. Our goal is to provide equal opportunity and access to all, celebrating all voices and identities within our global community. We invite and encourage applicants from all backgrounds to join our diverse and inclusive environment. Equal Opportunity Policy (EEO): Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you require assistance with completing our online job application, please contact application-assistance@redhat.com. Please note that general inquiries, such as those regarding the status of a job application, will not receive a reply.,
The Red Hat Developer team is seeking a Senior Software Engineer to join the team in India. As a member of the Developer team, you will be responsible for developing new features and contributing to upstream projects. The primary focus will be on maintaining the Helm partner/ecosystem program to ensure a first-class Helm experience on OpenShift. Working as part of a geographically distributed team, you will collaborate with Red Hat engineering, product managers, strategic partners, and open source communities globally. To excel in this role, you should possess motivation, curiosity, problem-solving skills, and have experience with Kubernetes, Go programming language, container technologies, and open source development. Your responsibilities will include collaborating in a cross-functional team to deliver products, contributing to open-source projects, communicating with global engineering and management teams, providing code and peer reviews, documenting software functionality, participating in scrum teams, ensuring proper testing of projects, proposing new processes for automation of releases, publicizing the team's work through various channels, and engaging in community outreach and partnerships. The ideal candidate will be proficient in Kubernetes with experience as a developer or administrator, have proficiency in Golang and Python, be familiar with Helm concepts, possess knowledge of open-source release best practices, have experience in Cloud Native application development, exhibit good communication skills, accountability, and a willingness to learn and teach, as well as the ability to define, follow, and enforce processes. Additionally, experience with building and publishing Helm Charts, understanding Networking and Storage requirements for helm repository, familiarity with Kubernetes Custom Resource Definition (CRDs), experience with CI/CD systems, passion for open source development, and experience leading or contributing to open source communities are considered advantageous. Candidates with a Bachelor's degree in computer science or a related field, or equivalent working experience are preferred. Red Hat is a global leader in enterprise open source software solutions, known for its high-performing Linux, cloud, container, and Kubernetes technologies. Red Hat promotes a culture of transparency, collaboration, and inclusion, where individuals are encouraged to share ideas, challenge the status quo, and drive innovation. The organization is committed to providing equal opportunities and access to all individuals, regardless of their background, perspective, or experience. Red Hat supports individuals with disabilities and offers reasonable accommodations to job applicants. For assistance with the online job application, please email application-assistance@redhat.com.,
The People Coordinator 3 applies good judgment by working with minimal supervision to provide comprehensive human resources customer support to associates on various topics throughout the employment lifecycle. This role enables the Coordinator 3 to resolve moderately complex issues and contribute to the continuous improvement of HR service delivery. The position ensures high-quality service, providing services that may include but not limited to administration of employment documents and human resources activities such as new-hire, change-of-status, performance evaluations, benefits and terminations. What will you do: Participate in a range of HR support activities, including high volume, varied inquiries, compiling and distributing reports to various business partners, and escalating tickets to appropriate specialist as needed Conduct research of Knowledge Base Articles (KBAs) and relevant policies to ensure accurate information dissemination. Utilize troubleshooting techniques to deliver end-to-end associate support for HR inquiries. Process and administer HR employee forms such as new-hire, change-of-status, performance evaluations, benefits, and terminations. Enhance associate-facing and internal-facing knowledge base content by identifying gaps and documenting relevant information. Support the execution of HR projects by providing necessary coordination and administrative assistance. Interact with vendors for operational matters, logging issues, and providing first-level support using vendor-provided information. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected] . General inquiries, such as those regarding the status of a job application, will not receive a reply.
As a Principal Software Engineer at Red Hat OpenShift Engineering team in Bangalore, India, you will be a valuable member of an agile team dedicated to enhancing the engineering of Red Hat OpenShift Container Platform and its core components within Kubernetes. Your role will involve collaborating with various engineering teams, product management, and key stakeholders to fulfill customer requirements and adapt to the evolving needs of Red Hat OpenShift's growing customer base. Your responsibilities will include developing architectural and design principles to enhance product performance, capacity, and scalability. You will contribute to feature development, bug fixes, and peer code reviews within an agile team structure. Additionally, you will work closely with Engineering, Product Management, and Support teams to prioritize customer-facing features throughout the product lifecycle. In this role, you will play a key part in engaging with the open source Kubernetes community, leading the implementation of crucial improvements in the software product. Your expertise will be crucial in defining the high-level structure of software systems, providing architectural viewpoints on customer solutions, and ensuring product quality through continuous integration, delivery, and security threat responses. To excel in this position, you should possess an engineering degree or higher in computer science or a related field, along with 8+ years of coding experience in languages like Go, Java, or Python. Strong architectural mindset, experience with containers and Kubernetes, and problem-solving skills are essential. Excellent written and verbal communication skills are also required to effectively communicate architectural decisions to stakeholders and technical staff. Experience with AI frameworks, Red Hat Enterprise Linux, open source development models, test-based development methodologies, and observability tools will be advantageous. Additionally, familiarity with enterprise application development and running applications on OpenShift will be beneficial for this role. At Red Hat, we value diversity and inclusivity, encouraging individuals from all backgrounds to contribute their ideas and make an impact in our open and collaborative environment. We are committed to providing equal opportunities and access to all applicants, celebrating the unique perspectives and experiences that enrich our global community.,
Red Hat is seeking a customer focused technology professional to be a Delivery Executive for critical growth Telecommunications customers. In this role you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be critical to the long term success of Red Hat's subscription based business model and will be responsible for the delivery of customer outcomes measured by customer satisfaction, renewals and incremental sales. You will coordinate with cross-functional teams and provide project and software portfolio management on both complex customer-led projects and projects driven by Red Hat Services. For some customers, you will work closely with a strategic partner to ensure there is an established stakeholder management plan, alignment on goals/key initiatives and collaboration on migration plans to Red Hat infrastructure solutions for the post sales lifecycle. You must be organized, detail-oriented and have substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. Your ultimate goal will be to cultivate strong customer relationships and boost customer value realization for your customer’s Red Hat investments. What you will do: Act as the single point of contact for all post sales activities, globally, with your customer(s). Actively participate in presales activities to include answering Request for Proposal (RFP) questions related to lifecycle, consulting and technical support. Engage during the proof of concept phase to ensure consistency through the full customer lifecycle. Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions necessary for customer projects. Lead a matrixed team responsible for support and service delivery to your customer(s). Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hat products through training, high touch support, projects and subscription based engagements. Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, where engaged. Build content for project activities to include project kickoff, project status and project closeout. Coordinate with project managers, territory services managers and the Resource Management Office (RMO) to manage project staffing requirements. Serve as an agile lead, including planning, team management, process management and improvement, team forming for building trust and collaboration and coaching of product owners. Drive multi-year customer satisfaction, product absorption and profitability. Extensive interaction with customers, services sales, product sales support, architects and other members of cross-functional teams. Participate in key customer meetings and quarterly executive business reviews. Address escalations from customers and Red Hat sales account teams related to product management, support and service delivery issues. Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets. Accountable for customer satisfaction by delivering regular reviews of NPS scores with Account Teams, execute closed loop processes for all detractors internally and externally and ensure remediation plans are executed. Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings. Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams, to drive success on multi-vendor solutions. Work closely with the field-facing team as a strategic partner of your customer(s), ensuring high quality service and support delivery to the end customer through this partner channel. Track services performance related to embedded service KPIs and report out during regular service reviews with this partner. Build and maintain a plan for your customer(s) to migrate them from a partner embedded solution to a Red Hat direct platform still supporting the partner application. Collaborate with the technical sales team on the build up of the plan and collaborate with account executives closer to migration time. What you will do: 10+ years telecommunications experience. 8+ years experience as a customer relationship or project manager with project scope development, managing expectations and risk/issue mitigation for impediment removal. Experience with complex telecommunications networking, IT technical components and software development. Understanding of NFV/SDN as well as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks (network architectures, service models, service provisioning). Excellent interpersonal and communication skills at all levels of an organization. Bachelor in Engineering/Technology, related field or equivalent Industry certification (CCNP, JCNP, etc). Project management or scrum certifications are a plus. Strong understanding of program management and leadership experience with project managers. Experience leading diverse teams, formally or informally, from a variety of disciplines including engineering, product management, project management, customer support and service delivery. Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance. Proven ability to implement operational metrics and translate metrics to process improvement initiatives. Demonstrated passion for open source software and a commitment to diversity #LI-EG1 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
The Senior Software Quality Engineer role at Red Hat Information Technology involves ensuring the quality and reliability of Salesforce implementations, customizations, and integrations. You will collaborate with various teams to develop comprehensive test strategies, perform different types of testing, design automated test frameworks, provide feedback to improve practices, and mentor junior team members. Your responsibilities will also include creating detailed test plans, conducting performance and load testing, testing integrations, and tracking defects. You are expected to have extensive experience with Salesforce, automated testing frameworks, QA methodologies, functional testing, and tools like Selenium. Strong analytical, problem-solving, communication, and collaboration skills are essential for this role. Your proactive attitude, willingness to learn, and familiarity with Agile and Scrum methodologies will be valuable contributions to the team. Red Hat is a global leader in enterprise open source software solutions, emphasizing a community-powered approach to deliver high-performing technologies. Red Hat fosters an inclusive culture based on transparency, collaboration, and diversity. They encourage individuals from various backgrounds to share ideas, challenge norms, and drive innovation. Red Hat supports individuals with disabilities and provides reasonable accommodations during the job application process to ensure equal opportunity for all applicants. Join Red Hat to be part of a diverse, inclusive, and innovative environment where your contributions are valued and celebrated.,
We are looking for a proactive and technically adept Customer Support Specialist to join our support team in Pune, India. As a Customer Support Specialist at Red Hat, you will be the primary point of contact for our global customers, assisting them with a variety of technical and non-technical issues related to our products, support, and services. Your responsibilities will include troubleshooting problems, collaborating with technical support Engineers, and working with cross-functional teams to ensure customer satisfaction. As you progress in this role, you will tackle more complex technical challenges, contribute to process improvement, and participate in knowledge base development. This will provide you with exposure to enterprise-level customer environments and modern support tools. Your responsibilities will include communicating with Red Hat customers and internal stakeholders regarding technical and non-technical support issues, guiding customers on best practices, product features, and technical requirements, and developing and updating support documentation to enhance the customer self-service experience. You will also be expected to handle multiple tasks, prioritize effectively to meet business expectations, and work with Red Hat enterprise customers globally on a 24x5 support rotation. You will need to possess 3+ years of experience in the customer service industry, with basic RHEL certifications such as RHCSA and RHCE. Additionally, you should have strong troubleshooting skills and exceptional customer service abilities. A passion for problem-solving, the ability to work under pressure, and a quick learning mindset are also essential for this role. At Red Hat, we are the leading provider of enterprise open-source software solutions, leveraging a community-powered approach to deliver high-performing technologies such as Linux, cloud, container, and Kubernetes. Our diverse workforce operates across 40+ countries, with flexibility in work environments based on role requirements. We value inclusivity, transparency, collaboration, and innovation, and we encourage individuals from diverse backgrounds to join us in contributing to our open and inclusive environment. If you are a creative and passionate individual ready to make an impact, we invite you to bring your best ideas to Red Hat. Join us in celebrating diversity, challenging the status quo, and driving innovation in a culture that values equal opportunity and access for all.,
We are seeking a highly experienced and motivated Senior Business Systems Analyst to join our team, with a focus on supporting and optimizing our Certinia Configure Price Quote (CPQ) platform. In this role, you will serve as a key liaison between business stakeholders and technical teams, ensuring that system functionality aligns with business needs and strategic objectives. You will be responsible for gathering and translating business requirements, driving system configuration, facilitating solution design, and supporting the implementation and continuous improvement of CPQ processes. Establish and maintain beneficial working relationships with multiple areas of the Partner, Sales IT, and Enterprise Integrations and Architecture teams. Lead system configuration, design, and testing efforts to support CPQ enhancements and initiatives. Configuring and customizing Salesforce to meet business requirements, including user management, security settings, all types of flows, apex, validation rules, and Lightning page configurations. Translate business requirements into functional specifications and collaborate with developers, administrators, and third-party vendors to implement effective solutions. Provide expert-level support for CPQ, including troubleshooting, data analysis, and root cause resolution. Identify process improvement opportunities and propose system-based solutions to increase efficiency and scalability. Lead and/or participate in cross-functional projects and initiatives to ensure the successful delivery of business outcomes. Create and maintain system documentation, user guides, training materials, and standard operating procedures. Serve as a subject matter expert on CPQ capabilities, best practices, and system architecture. Ensure compliance with internal controls, data governance, and IT security standards. Providing support to end users, resolving issues, and training users on Salesforce features and functionalities. 5+ years of experience as a Business Systems Analyst or similar role, with at least 3 years supporting Salesforce and/or Configure Price Quote. Administration, or a related field; advanced degree preferred. Proficiency in business process mapping, requirements gathering, and system documentation. Proficiency with DataLoader, Workbench.io, and/or MS Excel for data manipulation and able to do basic SOQL Queries. Exceptional communication and interpersonal skills, with a demonstrated ability to work collaboratively across teams. Able to understand technical impacts when discussing requirements with the business. Broad business and technical knowledge. Ability to manage multiple, simultaneous work streams. Ability to work at a senior level and prioritize tasks within a project to maximize efficiency. Excellent analytical and problem-solving skills, with the ability to interpret complex business needs. Solid communication skills, both written and verbal; good negotiation skills with the ability to influence stakeholders at all levels. Bachelors degree in Information Systems, Business Administration, or a related field; advanced degree preferred. Working experience with waterfall and agile methodologies. Superior presentation skills in creation and delivery. Proficiency in business architecture modeling and understanding of enterprise architecture. Experience with Agile project methodologies and tools such as JIRA, Confluence, or equivalent.,