Project Manager ( Client success)

Job Description

Responsibilities Understand basic account knowledge to include industry, stakeholders, target audience, primary competitors, client's business goals, client's challenge and opportunities with the platform supported. Learning and applying an in-depth understanding of the clients business, business rules, and business processes as they relate to the BrandMuscle solution. Demonstrate the ability to professionally communicate via daily on-going communications to include both phone and email. Develop professional client relationships to achieve executional goals. Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing. Contribute to client calls and provide updates for projects being managed. Responsible for all day-to-day service delivery. Be familiar with reporting tools and assist with requests for information. Identify process inefficiencies and raise to manager. Enter complete, accurate and detailed Jira tickets for all new jobs and issues. Ensure correct account SOWs are linked to all Jira tickets. Responsible for closing Jira tickets once completed. Provide candid self-evaluations and be open to feedback to improve performance. Coordinating a variety of priorities in a fast-paced environment. Increasing team collaboration through idea-sharing and brainstorming sessions. Providing problem recognition, research, isolation, and resolution steps. Testing for quality assurance including functional and creative projects and site upgrade testing. Logging bugs and following up with applicable teams in a timely manner. Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools. Attending project meetings and project status meetings. Assisting support desk with call volume and escalated calls. Assist in coaching new team members. Preparing weekly/monthly/quarterly client reports. Participate in client status calls on a periodic basis. Requirements Bachelor’s degree required, preferably in finance, commerce or technology. Two to four years account service or project management experience is preferred. Experience in Advertising or publishing industry is preferred. Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities. Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering). Demonstrated analytical skills and ability to analyze data. Strong communication skills. Strong interpersonal skills, ability to work with cross-functional teams. Ability to thrive in a fast-paced, changing environment. Must be available for a flexible work schedule to accommodate clients on deadlines. Self-starter, ability to work without direct supervision. Open to working in night shifts (US time zone).