BrandMuscle

Responsibilities: Providing day-to-day leadership to Brandmuscle (An ansira company) local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle (An ansira company).clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscles local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelors degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path

Responsibilities Understand basic account knowledge to include industry, stakeholders, target audience, primary competitors, client's business goals, client's challenge and opportunities with the platform supported. Learning and applying an in-depth understanding of the clients business, business rules, and business processes as they relate to the BrandMuscle solution. Demonstrate the ability to professionally communicate via daily on-going communications to include both phone and email. Develop professional client relationships to achieve executional goals. Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing. Contribute to client calls and provide updates for projects being managed. Responsible for all day-to-day service delivery. Be familiar with reporting tools and assist with requests for information. Identify process inefficiencies and raise to manager. Enter complete, accurate and detailed Jira tickets for all new jobs and issues. Ensure correct account SOWs are linked to all Jira tickets. Responsible for closing Jira tickets once completed. Provide candid self-evaluations and be open to feedback to improve performance. Coordinating a variety of priorities in a fast-paced environment. Increasing team collaboration through idea-sharing and brainstorming sessions. Providing problem recognition, research, isolation, and resolution steps. Testing for quality assurance including functional and creative projects and site upgrade testing. Logging bugs and following up with applicable teams in a timely manner. Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools. Attending project meetings and project status meetings. Assisting support desk with call volume and escalated calls. Assist in coaching new team members. Preparing weekly/monthly/quarterly client reports. Participate in client status calls on a periodic basis. Requirements Bachelor’s degree required, preferably in finance, commerce or technology. Two to four years account service or project management experience is preferred. Experience in Advertising or publishing industry is preferred. Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities. Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering). Demonstrated analytical skills and ability to analyze data. Strong communication skills. Strong interpersonal skills, ability to work with cross-functional teams. Ability to thrive in a fast-paced, changing environment. Must be available for a flexible work schedule to accommodate clients on deadlines. Self-starter, ability to work without direct supervision. Open to working in night shifts (US time zone).

Duties/Responsibilities: Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability Education and Experience: High school diploma or equivalent. Experience in a customer support role or a related role. Remote-work experience preferred and demonstrated ability to work independently.

Ansira is a global, independent marketing technology and services firm that empowers brands to drive growth through their partner ecosystems. Ansira offers a comprehensive suite of solutionsto help brands synchronize their distributed networks and deliver seamless brand-to-local marketing at scale. Their platform enables partners to create brand-compliant campaigns, manage digital assets, and engage consumers through personalized experiences. Ansira supports over 500 brands across various industries, including automotive, retail, healthcare, and telecommunications. For more information, visit ansira.com. Job Title: - Manager, Data Science Location: - Bangalore Job Description Summary: Key Responsibilities: - Lead and manage a team of data scientists, providing guidance on project planning, methodology, and technical execution. Drive the development and deployment of scalable machine learning models and analytics solutions. Partner with stakeholders to identify high-impact opportunities and deliver actionable insights. Translate complex data into clear business narratives and recommendations. Ensure data science best practices are followed in model development, validation, documentation, and monitoring. Develop and maintain KPIs, dashboards, and reports for business performance tracking. Recruit, onboard, and mentor data science talent, fostering a culture of innovation and continuous learning. Qualifications: - Bachelors or Masters degree in Computer Science, Statistics, Mathematics, Data Science, or a related field. 8+ years of experience in data science, including 2+ years in a leadership or managerial role. Strong expertise in Python, R, SQL, and data science libraries (e.g., scikit-learn, pandas, TensorFlow). Proven experience in building, validating, and deploying machine learning models, including statistical modeling, predictive analytics, and experiment design (e.g., A/B testing) Experience with cloud platforms (e.g., AWS, GCP, Azure) and big data tools (e.g., Spark, Hadoop, Snowflake). Familiarity with ML Ops best practices, including model versioning, continuous integration, testing, and deployment pipelines Strong communication and stakeholder management skills. Ability to lead multiple projects and prioritize effectively.

Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement.

Responsibilites - Daily interaction with Partners to help them use the SproutLoud application Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests Keep Harvest timer up to date and accurately reflect time spent on Zendesk Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users R Meet or exceed all department KPIs. Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability

Role and Responsibilities - Daily interaction with Partners to help them use the SproutLoud application Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests Keep Harvest timer up to date and accurately reflect time spent on Zendesk Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users R Meet or exceed all department KPIsR

Experience Bachelors degree or equivalent experience, in marketing, advertising, or a related field 1+ years of advertising, client management, or project management in a SAAS environment preferred Previous print production and/or print fulfillment experience preferred. Responsibilities Responsible for ongoing day-to-day client deliverables on assigned accounts Responsible for execution for client deliverables, orders, and management on assigned accounts Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support. Provide problem recognition, research, isolation, and resolution steps with Manager support. Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams Responsible for updating and maintaining client training and knowledge documentation Attend and participate in client calls, manage status reports and provide meeting minutes. Able to identify issues, report and oversee to resolution with Manager support Requirements Excellent project management and communication skills Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities Strong interpersonal skills, ability to work with cross-functional teams Must be available for a flexible work schedule to accommodate clients on advertising deadlines Must possess a strong work ethic, be self-motivated and have a team player mentality Ability to manage multiple projects in a fast-paced environment Must be thoroughly computer literate and able to learn new software and applications quickly Available to work night shift (US time zone).

Role & responsibilities - Provide advanced troubleshooting and resolution for technical issues - Demonstrate leadership in assigned business areas - Collaborate with global teams and provide timely communication - Proactively suggest team and process improvements - Participate in and organize team meetings and events - Maintain communication regarding work progress and collaborate effectively - Complete administrative tasks such as timesheets, training, and policy acknowledgements - Support migration and integration projects within the O365 and Azure AD environment Preferred candidate profile Strong customer service and communication skills - Advanced issue analysis and trend identification - In-depth knowledge of ITIL practices - Experience with Active Directory, Azure AD, and PowerShell scripting - Knowledge of O365 services and compliance configurations - Empathetic and collaborative work style with strong cross-functional engagement Education and Experience: - Bachelor's degree in Computer Science or related field required - 4-6+ years of relevant IT/helpdesk experience - Proven ability in managing and resolving escalated technical issues Travel Requirements - Very minimal travel expected; may include office visits, team gatherings, or client workshops

Job Description Responsibilities: Oversee day-to-day operations and leadership of assigned Partner Support teams, ensuring achievement of all support service level metrics across phone, email, and chat channels. Manage and develop team and individual KPIs, monitor overall program performance, and provide regular reports to upper management. Provide people management for one or more programs, including workforce planning, role assignment, and oversight of delivery across programs. Lead identification and implementation of process improvements to enhance efficiency and client satisfaction. Serve as a point of escalation for complex partner cases; resolve issues quickly and professionally, partnering with internal departments as needed. Deliver on-site and remote coaching, feedback, and training to team members; develop training resources aligned with evolving program needs. Oversee completion, accuracy, and delivery of program and team data within Salesforce, Zendesk, and other relevant platforms; coordinate administration and reporting as required. Support ongoing development and career growth of team members through mentorship, performance improvement plans, and structured feedback. Engage in cross-functional collaboration with corporate stakeholders to support program launches, updates, and communication of product/policy changes. Respond to incoming client inquiries (calls, chats, emails) and support front-line activities as volume and business needs dictate. Maintain and improve quality assurance practices, review interactions, and drive a culture of continuous improvement in service delivery. Contribute to and help implement strategic leadership initiatives and proactive business opportunities. Requirements Bachelors degree required. Minimum of 5 years experience leading customer support teams, with at least 2 years in a people management or program management role; 6+ years total support experience preferred. Demonstrated expertise with KPIs, metrics, workforce planning, escalation management, and training. Advanced proficiency with customer service platforms, including Salesforce and Zendesk. Strong organizational skills; detail and client service-oriented. Superior English verbal and written communication abilities. Proven ability to work effectively in a fast-paced, 24/7 environment, including scheduled weekends or business-dependent shifts. Experience designing and delivering training, development, and performance improvement initiatives. Skilled in cross-functional collaboration and driving business goals. Preferred Experience Experience with workforce management tools and approaches. Previous experience supporting SaaS products or franchisee/dealer clientele. Record of leading quality assurance and coaching initiatives in a customer support environment.