Senior Helpdesk Engineer / Senior Helpdesk Support Specialist

4 - 8 years

3 - 8 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

- Provide advanced troubleshooting and resolution for technical issues
- Demonstrate leadership in assigned business areas- Collaborate with global teams and provide timely communication- Proactively suggest team and process improvements- Participate in and organize team meetings and events- Maintain communication regarding work progress and collaborate effectively- Complete administrative tasks such as timesheets, training, and policy acknowledgements- Support migration and integration projects within the O365 and Azure AD environment

Preferred candidate profile

Strong customer service and communication skills
- Advanced issue analysis and trend identification- In-depth knowledge of ITIL practices- Experience with Active Directory, Azure AD, and PowerShell scripting- Knowledge of O365 services and compliance configurations- Empathetic and collaborative work style with strong cross-functional engagement

Education and Experience:

- Bachelor's degree in Computer Science or related field required
- 4-6+ years of relevant IT/helpdesk experience- Proven ability in managing and resolving escalated technical issues

Travel Requirements

- Very minimal travel expected; may include office visits, team gatherings, or client workshops

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