18 Issue Analysis Jobs

Graduate Business Analyst Consulting Role Location: South Mumbai (Fusion Practices India Office) Company: Fusion Practices Ltd (Headquartered in London, UK) Job Type: Full-Time Start Date: Immediate / As per notice period About Fusion Practices Fusion Practices is a London-headquartered consulting and software firm recognised across the UK for delivering award-winning innovation in SaaS business applications. We specialise in Oracle Cloud solutions and digital transformation programmes for large enterprise and government clients including some of the top banks and insurance companies in UK. As we expand operations in South Mumbai, we are hiring high-performing graduates who aspire to build long-term careers as consultants. This opportunity is suited for academically strong individuals who are sharp, analytical, and confident communicators with a real interest in business systems and enterprise technology. Role Overview This is a consulting track role that begins with structured training and transitions into active client-facing assignments. You will be working closely with senior consultants and client stakeholders based in the UK, helping to solve business problems, design SaaS-based solutions, and support successful project delivery. You will gain direct exposure to global consulting projects in the finance and enterprise applications domain, and will be involved in all phases of the project lifecycle including analysis, documentation, testing, and go-live support. Key Responsibilities Participate in business analysis activities, requirement workshops, and documentation preparation Support solution design and process mapping under the guidance of senior consultants Prepare functional specifications, test scripts, training guides, and data-related inputs Work closely with the UK-based consulting team; operate within UK working hours Conduct issue analysis, log defects, assist in test execution, and gather business feedback Engage with global clients in a structured and professional manner post-training What We Are Looking For Academic Qualifications Graduates with B.Com, M.Com, B.Sc. (Mathematics/Statistics), BBA, or MBA Must have a consistently strong academic track record with high CGPA or percentage across all years of study Only those with consistent top scores in academics may apply Preferred Candidate Background Commerce background with basic knowledge of financial systems or processes Mathematics background with a strong grasp of logic and problem solving. We are not looking for a mathematics professor. Just want someone that can solve problems in real life as opposed to doing fluffy talks. Business Management background with exposure to systems, analysis or process design Strong communication skills for explaining deep thoughts and being able to hold engaging conversations Core Skills Required Strong mathematical and analytical foundation : Must enjoy solving structured problems and be able to follow logic-driven decision making Excellent communication skills : Spoken and written English must be strong; you must be able to hold clear and purposeful conversations with colleagues and clients Well-developed soft skills : Presentable, confident, attentive, and articulate Self-learning mindset : While you will receive training and mentoring, you are expected to research, read, and independently build your knowledge. This is not a spoonfed role Work discipline : Ability to work independently with accountability; must be punctual, well-organised, and responsive Why This Role Is Different You will start with training, but transition into a full consulting role analysing real-world business challenges and recommending technology-based solutions You will work directly with senior UK consultants and be expected to align with UK time zone working hours You will gain exposure to global enterprise systems and finance transformation projects You will build client-facing experience from early in your career What We Offer Learning and mentoring from experienced UK-based consultants and managers Hands-on access to Oracle Cloud and other enterprise platforms Direct involvement in live UK and international consulting projects Career growth with increasing client responsibilities as you progress Structured training combined with expectation of proactive, self-managed learning A long-term consulting career path with performance-driven advancement Location & Working Hours Office location: South Mumbai region Working hours: Must be aligned to UK time zone (11.30 AM to 8.30 PM IST approx. during summer time BST.) How to Apply Please share your latest CV along with your academic track record mentioned Show more Show less

The Applications Development Programmer Analyst position is an intermediate level role where you will be involved in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. Your main goal will be to contribute to applications systems analysis and programming activities. As an Applications Development Programmer Analyst, your responsibilities will include having hands-on experience in ETL and Big Data Testing, proficient in Database & UI Testing using Automation tools, knowledge of Performance, Volume & Stress testing, understanding of SDLC /STLC process, different types of manual Testing, and familiarity with Agile methodology. You will be skilled in designing and executing test cases, authoring user stories, defect tracking, and aligning with business requirements. Your role will also involve being open to learning and implementing new innovations in automation processes based on project needs. Additionally, you should be adept at managing complex tasks and teams, fostering a collaborative, growth-oriented environment through strong technical and analytical skills. In this role, you will utilize your knowledge of applications development procedures and concepts, along with basic knowledge of other technical areas, to identify and define necessary system enhancements. You will be expected to identify and analyze issues, make recommendations, and implement solutions. Furthermore, you will use your understanding of business processes, system processes, and industry standards to solve complex issues. Your analytical skills will be crucial in analyzing information and making evaluative judgments to recommend solutions and improvements. You will also be involved in conducting testing and debugging, utilizing script tools, and writing basic code for design specifications. To qualify for this position, you should have 2-5 years of relevant experience. A Bachelor's degree/University degree or equivalent experience is required. Please note that this job description offers a high-level overview of the work performed, and other job-related duties may be assigned as necessary. Citi is an equal opportunity and affirmative action employer, and Citigroup Inc. and its subsidiaries ("Citi) welcome all qualified interested applicants to apply for career opportunities. If you require a reasonable accommodation to use our search tools and/or apply for a career opportunity due to a disability, please review the Accessibility at Citi guidelines.,

Position: Engineering Support Analyst As an Engineering Support Analyst, you will play a critical role in ensuring the stability and performance of essential business systems. Acting as a software detective, you will identify, investigate, and resolve issues across various system components. Your responsibilities will include triaging bugs, escalating tickets with detailed context, responding to system alerts, and initiating On-Call procedures when necessaryall while maintaining clear and effective communication. Key Responsibilities Provide technical support for critical business systems, ensuring timely issue identification and resolution. Collaborate with Traders, Developers, DevOps, and SRE teams to maintain seamless system operations. Conduct root cause analysis and implement preventive measures to mitigate recurring issues. Monitor system alerts and proactively address incidents to minimize downtime. Escalate issues with comprehensive documentation to ensure swift resolution. Offer coverage for global teams, including those in Australia (AEDT) and Europe (CET). Continuously drive improvements in system reliability and support processes. Key Accountabilities Deliver high-quality support to global stakeholders. Resolve incidents efficiently and effectively. Leverage monitoring tools to detect and respond to issues proactively. Contribute to continuous improvement initiatives and innovation in support practices. Preferred Experience & Skills 23 years of experience in technical support for critical business systems. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills for effective collaboration with global teams. Solid understanding of incident and problem management principles. Experience with server stack and website support is a plus. Proficiency in debugging, issue analysis, and resolution. Technical Knowledge Familiarity with monitoring and observability tools such as: Grafana , Prometheus , Loki , Tempo Kubernetes , Docker Linux , Windows Kafka , Postgres Experience in building Grafana dashboards that integrate metrics, logs, and traces for proactive error detection. Testing experience is an added advantage. Education & Certifications A tertiary qualification in Information Technology or a related field is highly desirable. Show more Show less

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (preferably Python) will be instrumental in supporting network upgrades, performance monitoring, and compliance initiatives. Your proficiency in customer management, problem-solving, and conflict resolution will contribute towards enhancing service delivery and improving the overall customer experience. Collaboration across global teams will be essential as you identify new opportunities and contribute to best practices and business growth. In this role, you will have the opportunity to deepen your understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, with a focus on platforms such as OpenStack, VMware, and various hypervisor technologies. Knowledge of Fixed Access Systems including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts will be beneficial. Familiarity with Software-Defined Networking (SDN), SDAN, and automation is also desired. Experience in Service Assurance, OAM Testing, Reporting, issue analysis, Root Cause Analysis (RCA), and risk reporting will be valuable. Proficiency in network management, change management, software upgrades, and Python scripting skills are considered advantageous. Experience in performance reporting for SLA/KPI compliance will also be beneficial. Key responsibilities include managing technical relationships with customers and internal teams, acting as a crucial liaison for technical communication and collaboration, analyzing technical issues, escalating problems, and managing conflicts with clear customer communication regarding operational issues. Additionally, providing proactive risk reports, suggesting improvement initiatives, collaborating with global teams, and working closely with Product Line Management (PLM) and Technical Support Operations (TSO) teams to enhance service delivery and customer experience are also important aspects of the role. Nokia, an innovative technology leader committed to mobile, fixed, and cloud networks, offers continuous learning opportunities, well-being programs, and a supportive environment where diverse teams thrive. Join Nokia to be part of a culture of inclusion and innovation that empowers individuals to succeed.,

Role & responsibilities - Provide advanced troubleshooting and resolution for technical issues - Demonstrate leadership in assigned business areas - Collaborate with global teams and provide timely communication - Proactively suggest team and process improvements - Participate in and organize team meetings and events - Maintain communication regarding work progress and collaborate effectively - Complete administrative tasks such as timesheets, training, and policy acknowledgements - Support migration and integration projects within the O365 and Azure AD environment Preferred candidate profile Strong customer service and communication skills - Advanced issue analysis and trend identification - In-depth knowledge of ITIL practices - Experience with Active Directory, Azure AD, and PowerShell scripting - Knowledge of O365 services and compliance configurations - Empathetic and collaborative work style with strong cross-functional engagement Education and Experience: - Bachelor's degree in Computer Science or related field required - 4-6+ years of relevant IT/helpdesk experience - Proven ability in managing and resolving escalated technical issues Travel Requirements - Very minimal travel expected; may include office visits, team gatherings, or client workshops

As a Global Support Business Analyst, you will play a pivotal role in leading our Bhubaneswar-based outsourced development and support teams. Your primary responsibility will be to oversee the operation and advancement of a supply chain management solution deployed globally for top-tier clients in various industries. Your key responsibilities will include managing platform support operations, ensuring resolution of client-reported issues, conducting internal and client training, and coordinating the development roadmap with external development partners. In terms of team leadership and operations, you will be required to analyze business requirements, support ticket needs, and overall support delivery. Collaboration with the development partner will be essential to enhance performance and streamline issue resolution processes. Your role will also involve driving in-depth investigation and analysis of client-reported issues, working closely with support, development, and client-facing teams to facilitate effective resolution. Root cause analysis for critical incidents will be a critical aspect of your responsibilities. Furthermore, you will be responsible for gathering, documenting, and validating business requirements from both internal and external stakeholders. By translating business needs into actionable requirements for the development teams, you will ensure alignment between business requirements and technical solutions. Analyzing platform support performance, issue trends, and key performance indicators (KPIs) will be part of your routine tasks. Based on data insights, you will identify areas for improvement, recommend necessary actions, and deliver regular reports and presentations to internal leadership and stakeholders. Your role will also involve standardizing and continuously improving issue analysis, requirement gathering, and reporting processes. Maintaining comprehensive documentation and knowledge bases will be crucial to ensure effective collaboration and knowledge sharing within the team. To be successful in this role, you should hold a Bachelor's degree in Business, Supply Chain, Computer Science, or a related field, along with a minimum of 8 years of experience in business analysis, platform support, or supply chain operations. Proficiency in issue analysis, business requirements gathering, process improvement, and working with global teams and outsourced partners is essential. Experience with analytical and reporting tools, system testing, user story creation, and tools like Jira or DevOps will be advantageous. Strong communication, problem-solving, and stakeholder engagement skills are also required for this position.,

Job description We have a vacancy with below details, Role : Analyst, Data Sourcing Metadata -Cloud Designations: Analyst Experience -1-4 Notice Period : Immediate to 60 days ( Currently serving) Work Mode : WFH(Remote) Working Days : 5 days Mandatory Skills : Data Management, SQL, Cloud tools(AWS/Azure/GCP),ETL Tools (Ab initio, Collibra, Informatica),Data Catalog, Data Lineage, Data Integration, Data Dictionary, Maintenance, RCA, Issue Analysis Required Skills/Knowledge: Bachelors Degree, preferably in Engineering or Computer Science with more than 1 years hands-on Data Management experience or in lieu of a degree with more than 3 years experience Minimum of 1 years experience in data management, focusing on metadata management, data governance, or data lineage, with exposure to cloud environments (AWS, Azure, or Google Cloud) and on-premise infrastructure. Basic understanding of metadata management concepts, familiarity with data cataloging tools (e.g., AWS Glue Data Catalog, AbInitio, Collibra), basic proficiency in data lineage tracking tools (e.g., Apache Atlas, AbInitio, Collibra), and understanding of data integration technologies (e.g., ETL, APIs, data pipelines). Good communication and collaboration skills, strong analytical thinking and problemsolving abilities, ability to work independently and manage multiple tasks, and attention to detail Desired Characteristics: AWS certifications such as AWS Cloud practitioner, AWS Certified Data Analytics Specialty Familiarity with hybrid cloud environments (combination of cloud and on-prem). Skilled in Ab Initio Metahub development and support including importers, extractors, Metadata Hub database extensions, technical lineage, QueryIT, Ab Initio graph development, Ab Initio Control center and Express IT Experience with harvesting technical lineage and producing lineage diagrams. Familiarity with Unix, Linux, Stonebranch, and familiarity with database platforms such as Oracle and Hive Basic knowledge of SQL and data query languages for managing and retrieving metadata. Understanding of data governance frameworks (e.g., EDMC DCAM, GDPR compliance). • Familiarity with Collibra

The role of Executive - Software Testing at Malabar Head Quarters involves responding to user inquiries and troubleshooting application functionality, usage, and configuration issues through various channels such as phone, email, and ticketing system. You will gather information from users to understand and document the problem, including error messages, steps to reproduce it, and system specifications. Your responsibilities include identifying and resolving common application-related problems using knowledge bases, documentation, and available resources. For more complex issues, you will escalate them to higher levels of support. It is essential to adhere to service-level agreements (SLAs) to ensure prompt response times and efficient problem resolution. You will keep users updated on the progress and status of their reported issues. Maintaining accurate and detailed records of all support interactions, including descriptions of issues, actions taken, and resolutions provided, is crucial. Updating ticketing systems or knowledge bases with relevant information is also part of the role. Additionally, you will liaise with L2 or L3 support teams, developers, or system administrators to escalate and resolve issues requiring their expertise. Analysing reported issues for common patterns, recurring issues, or potential areas for improvement is expected. You may contribute articles or documentation to knowledge bases or documentation to enhance self-service support resources. Keeping up-to-date with application updates, new features, and relevant technologies is essential. Engaging in continuous learning and contributing to knowledge sharing within the support team is encouraged. In terms of internal processes, you must ensure that all activities are conducted according to the Standard Operating Procedures in the section. Reviewing and providing reports to management as and when required is also part of the role. This position falls under the Operations (All Others) functional area and is located in Calicut, Kerala, India. The educational qualification required is a BACHELOR OF ENGINEERING, and the ideal candidate should be below 30 years of age with 2 to 3 years of relevant experience. The salary range offered is as per industry standards in Indian Rupees (INR).,

You will be the Global Support Business Analyst responsible for leading the Bhubaneswar-based outsourced development and support teams in the operation and evolution of a globally deployed supply chain management solution. This role is crucial in serving top-tier clients across various industries. Your main responsibilities will include managing platform support operations, driving the resolution of client-reported issues, overseeing internal and client training, and coordinating the development roadmap with outsourced development partners. In terms of Team Leadership & Operations, you will support the analysis of business requirements, support ticket requirements, and overall support delivery. Collaboration with the development partner to enhance performance and issue resolution will be essential. For Issue Analysis & Resolution Support, you will be expected to conduct thorough investigations and analysis of client-reported issues. Collaborating with support, development, and client-facing teams to facilitate effective issue resolution and ensuring root cause analysis for critical incidents are key tasks. In Business Requirements Analysis, you will gather, document, and validate business requirements from internal and external stakeholders. Translating business needs into clear, actionable requirements for outsourced development teams and supporting the platform enhancement and development process will be part of your role. Performance Analysis & Reporting will involve analyzing platform support performance, issue trends, and KPIs. Identifying areas for continuous improvement, recommending actions based on data insights, and delivering regular reports and presentations to internal leadership and stakeholders are crucial aspects. Process & Documentation will require you to standardize and continuously improve issue analysis, requirement gathering, and reporting processes. Maintaining comprehensive documentation and knowledge bases will also be part of your responsibilities. Requirements for this role include a Bachelor's degree in Business, Supply Chain, Computer Science, or related field, along with 8+ years of experience in business analysis, platform support, or supply chain operations. You should have a strong background in issue analysis, business requirements gathering, and process improvement, as well as experience working with global teams and outsourced partners. Proficiency in analytical and reporting tools (such as Excel, ThoughtSpot, SQL, or similar), experience with system testing, and the ability to create user stories using tools like Jira or DevOps are necessary. Excellent communication, problem-solving, and stakeholder engagement skills are also required for this role.,

Basis SAP Administration, Maintaining BO architecture documentation, administration, upgrade and patching support. Performance Issue Analysis, working experience installing and configuring client connectivity to different databases like SAP HANA, IBM DB2, Oracle, SQL Server Understanding SAP Business Objects (Web Intelligence, Crystal Reports), Design and Implement Business Intelligence solutions based mainly on SAP Business Objects Design Studio Create access levels (Developer, Reporter, Viewer, etc.) based on project and business needs. Tracking, troubleshooting, analysis, and resolution of End User incidents and tickets; resolves customer issues within the service level agreements

locationsBangalore - North time typeFull time posted onPosted 3 Days Ago time left to applyEnd DateMay 16, 2025 (17 days left to apply) job requisition idJR-0006465 The Role: We are looking to hire the critical role of Agile PM to lead SAFe Scrum teams and help the team in achieving its technology change / delivery goals. The person must demonstrate knowledge of project management methodologies, administration of Agile management tools like Azure DevOps, Jira etc, along with the ability to cooperate and lead broad range of stakeholders from both the IT and Business side. The person holding the role is preferred to have experience working in an Investment Banking / Financial Services industry / environment. The role will report into a Portfolio Lead Key duties and responsibilities: The Agile PM will be required to manage 1 or more cross functional Scrum Teams that are constituted as part of the Agile Release Train (ART), where team members work in a globally distributed model out of Europe, APAC and US time zones The Agile PM will support the Agile Release Train by facilitating, collaborating and ensuring alignment with overall Program Objectives articulated by the Portfolio as part of the Program Increment Agile PM will play a key role in PI Planning exercise, building PI plans, identifying risks and issues, help coordinate with SMEs of other Scrum teams where there are interdependencies of Features, help the team define objectives of upcoming PI and try to ensure that PI objectives are SMART (Specific, Measurable, Achievable, Realistic and Timebound) Agile PM will play a key role in removing impediments that hinder teams progress thereby enabling them to focus on delivering value Plays an important role towards optimizing the flow of value within the team ensuring efficient delivery of Features scoped as part of a particular Program Increment The Agile PM will ensure that all the key Agile ceremonies are implemented viz Sprint Planning, Daliy Stand-ups, Sprint Review and Retrospectives Actively manage cross train and cross portfolio dependencies that have been identified during the PI Planning exercise. Additionally, should work closely with the enablement team to ensure all the identified enablers are prioritized for delivery as part of the Program Increment. Working closely with the PMO team to ensure that the quality metrics are monitored and improved, ensure addition of all resources to the respective Epics on Workday for timesheets, ensure addition / deletion of resources on Azure DevOps when new team members join or resources exit the team / company. Directing work/projects, controlling cost/schedule elements, management of resources, communications management, reporting, and change management. Develop robust project risk management plans to ensure timely delivery, testing and commissioning of allprojects with no impact to business continuity. Financial Management Agile PM should come with demonstrable experience in having managed budgets, worked with cross-functional teams in cost estimation Should be adept in tracking vendor invoices and payments On all the Epics that has been allocated to the Scrum Teams, the Agile PM is expected to support financial forecast, actuals and accruals; ensure that additional budget demand is raised before the Investment Planning Review Committee when additional scope is envisaged Vendor Management Support the vendor selection and management process (scope, plan, and milestone definition, operational issues, deliverable & milestone approval, quality control, etc.). Manage vendor administration (SOW activation, PCRs authorization, invoice approval). Managing external vendors to ensure on time and to budget delivery. Experience and Knowledge: Bachelor's degree required; Advance degree in IT related field or MBA preferred. Overall 10-12 years of experience with a relevant experience of 5-7 years managing Agile Scrum Teams preferably in a company that has implemented SAFe delivery framework (preferably), or strong Scrum Master experience managing complex technology change initiatives Project Management Accreditation relevant SAFe certification, Agile Practitioner certification from recognized Institutions (Scrum Alliance, PMI etc). Adept in Project Management tools specifically demonstrable in managing technology changes in a Scaled Agile delivery environment key tools Azure DevOps, Jira / Jira Align etc. Preference will be given to candidates who have experience managing complex changes in a Financial Services / Investment Banking environment. Demonstrated leadership skills. Strong negotiation and team-building skills with the ability to create consensus around decisions and mitigate conflicts among different teams. High communication skills required at all levels. Must be able to interact with senior leadership. Excellent command of verbal and written communication (English). Effective presentation style for all levels of stakeholders. Strong problem solving, decision making, issue analysis and resolution skills. Highly organized. Demonstrated ability to manage competing priorities with internal clients. Ability to work well in a fast paced multicultural global work environment. Demonstrated ability to work with multiple stakeholders and manage competing priorities with internal clients. Ability to gather and address both business and technical requirements. Must be highly motivated. Proficient in MS Office products including MS Project What you will get in return: A high level of visibility within a large organization on an upwards trajectory. Opportunity to work with a diverse, agile and global team. Exposure to all aspects of the business and cross-jurisdiction. The opportunity to innovate, bring discipline to brand activity and really make a difference. A genuinely unique opportunity to be part of an expanding large global business. Work for a fast developing and one of the worlds leading independent fund administrators; Opportunities for professional development. Positive and hospitable work environment. A genuinely unique opportunity to be part of an expanding large global business. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Responsible for managing the tool room operations including maintenance, repair, and development of tools, dies, jigs, and fixtures used in manufacturing automotive components.

Software Required Skills: Deep experience with Murex (version 3.1 or higher) in a production environment focusing on reports and Datamart modules Strong SQL proficiency for data querying, issue analysis, and troubleshooting Shell scripting (Bash/sh) skills supporting issue investigation and automation Use of incident management tools such as ServiceNow or JIRA for tracking and reporting issues Familiarity with report development and data analysis in financial contextsPreferred Skills: Experience with other reporting tools or frameworks, such as Tableau, PowerBI, or QlikView Knowledge of data warehousing concepts and architecture Basic scripting knowledge in other languages (Python, Perl) for automationOverall Responsibilities Lead and oversee the support activities for Murex Datamart and reporting modules, ensuring operational stability and accuracy Provide L2/L3 technical support for report-related incidents, resolve complex issues, and perform root cause analysis Monitor report generation, data extraction, and reconciliation processes, ensuring timely delivery Collaborate with business stakeholders to address reporting queries, anomalies, and data discrepancies Support and coordinate system upgrades, patches, and configuration changes affecting reporting modules Maintain comprehensive documentation of system configurations, incident resolutions, and process workflows Lead problem resolution initiatives, including performance tuning and automation opportunities Manage support teams during shifts (24x5/24x7), ensuring effective incident escalation and stakeholder communication Drive continuous improvement initiatives to enhance report accuracy, data quality, and operational efficiencyStrategic objectives: Maximize report availability, accuracy, and reliability Reduce incident resolution times and recurring issues Strengthen reporting processes through automation and data quality enhancementsPerformance outcomes: Minimal unplanned downtime of reporting systems High stakeholder satisfaction with timely, accurate reporting Clear documentation and proactive communication with stakeholdersTechnical Skills (By Category)Reporting & Data Analysis (Essential): Extensive experience supporting Murex Datamart, reports, and related workflows SQL proficiency for data extraction, troubleshooting, and validation Understanding of report structures for P&L, MV, Accounting, Risk, etc.Scripting & Automation (Essential): Shell scripting (Bash/sh) for automation, issue diagnosis, and process automation Experience in automating routine report checks and data validationsDatabases & Data Management (Essential): Relational database management, data querying, and reconciliation Knowledge of data warehousing concepts and architectureSupport Tools & Incident Management (Essential): Hands-on experience with ServiceNow, JIRA, or similar platformsAdvanced & Cloud (Preferred): Familiarity with cloud data hosting, deployment, or cloud-based reporting solutions Experience with other programming languages (Python, Perl) for automationExperience Over 10+ years supporting Murex production environments with a focus on Datamart and reporting modules Proven expertise in resolving complex report issues, data discrepancies, and interface problems Demonstrated leadership with experience managing or supporting L2/L3 teams Support support in high-pressure environments, including escalations Industry experience within financial services, especially trading, risk, or accounting, is preferredAlternative experience pathways: Extensive scripting, data support, and operational expertise supporting financial reports may qualify candidates with fewer years but equivalent depth of knowledgeDay-to-Day Activities Monitor system dashboards, reports, and logs for anomalies or failures Troubleshoot report data issues, interface failures, and system errors Lead incident investigations, performed root cause analysis, and document resolutions Collaborate with business units to clarify reporting needs and resolve discrepancies Support deployment, configuration changes, and upgrades affecting Report and Datamart modules Automate repetitive tasks, batch jobs, and data validation workflows Create and maintain documentation, runbooks, and best practices Conduct shift handovers, incident reviews, and process improvement sessions Proactively identify improvement opportunities in reporting reliability and performanceQualifications Bachelors degree in Computer Science, Finance, Data Management, or related discipline Strong expertise in SQL, shell scripting, and report troubleshooting Deep understanding of financial reporting, P&L, MV, Risk, and accounting data flows Support experience in high-availability, high-pressure settings Willingness to work shifts, including nights, weekends, or holidays as neededProfessional Competencies Strong analytical and problem-solving skills for resolving complex issues Excellent communication skills for engaging with technical teams, business stakeholders, and vendors Leadership qualities to support and mentor support teams Ability to work independently and prioritize effectively under pressure Adaptability to evolving systems and technological environments Focus on continuous improvement and operational excellence

Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products Responsibilities: Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities. Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help influence new requirements to better serve the needs of the customer. Develop Key OKRs and Objectives for team success. Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders. Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data. Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams. For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLAs. Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field. Lead any Quality forecast analysis on Fleet feature deployments. Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints. Establish End-Customer feedback mechanisms and KPIs on all responsible features. Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders. Innovative and able to find win-win solutions in the face of conflicting needs. Ability to influence product design through lessons learnt from quality feedback channels. Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data. Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA. Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact). Strong communication and presentation skills. Qualifications/Requirements: EE / CS / Bachelor of Science / MBA degree 5+ years of experience delivering products or managing quality in a technical function 2+ years of experience on Vehicle Connectivity and Vehicle launches. 2+ years of experience driving quality concerns is desired. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

As a Network Integration Specialist, you will play a key role in testing, deployment, and field trials of broadband technologies, including CPEs, FTTx ONTs, WiFi-6, and FWA ODUs. You will develop and execute comprehensive test plans, ensuring interoperability, RF performance, and network integration with multi-vendor solutions. With expertise in Device Management (USP, ACS, controller-based systems), VNFs, Cloud (OpenStack, VMware), Fixed Access Systems (xPON, FTTx, FWA, IP), and network troubleshooting, you will contribute to risk analysis, RCA, and performance reporting. Your experience in 4G/5G RAN, RF testing, and network architecture (SA/NSA, 3GPP standards) will help drive technical excellence in customer demonstrations, field trials, and industry presentations. Collaborating with R&D, delivery, and customer teams, you will ensure seamless integration, innovation, and service optimization. You have: Bachelor's degree in with 10- 12 years of Experience. Develop a comprehensive test plan for customer devices (Wi-Fi 6 ONTs, FWA, MM Wave (ODUs) and controller platforms. Must have integration experience with multi-vendor environments and conduct RF testing to analyze signal strength, quality, and interference. Perform performance testing under various conditions and verify interoperability with network elements. It would be nice if you also had: Hands-on RF & Radio Communications with 4G/5G networks, RF parameters, and RAN troubleshooting. Strong understanding 5G SA & NSA end-to-end architecture and 3GPP standards. Experience Network Testing Tools with QXDM, Wi-Fi testing tools, IEEE 802.11 standards. Hands-on Device & Network Testing with 5G FWA, Mi-Fi, handsets, Wi-Fi 6 Gateways, CPE, Routing Gateways; knowledge of xPON, FTTx, IP routing, and switching (added advantage). Experience in broadband connections, testing, deployment, interoperability (IOP), and field trials of CPEs, FTTx ONTs, Wi-Fi 6, and FWA ODUs. Knowledge of Device Management (USP, ACS, and controller-based systems) for manageability. VNFs, cloud concepts, and platforms such as OpenStack, VMware, and hypervisor technology. Fixed Access Systems, including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts. Strong issue analysis, Root Cause Analysis (RCA), and risk reporting skills. Proficient in network management, change management, and software upgrades. Python scripting is an added advantage. Familiar with performance reporting for SLA/KPI compliance.

As a Network Integration Specialist, you will provide remote support during installation, integration, and commissioning of mobile network elements, collaborating with on-site engineers for site engineering, documentation, and acceptance testing. You will play a key role in ensuring regulatory compliance (MTCTE & ITSAR) for OLT, ONT, and Wi-Fi CPE, working closely with TEC-accredited labs and managing the certification process. With expertise in EMI/EMC, safety testing, SDN, SDAN, and cloud platforms (OpenStack, VMware, hypervisors), you will support issue analysis, RCA, risk reporting, and security compliance. Your proficiency in network change management, software upgrades, and automation (Python scripting preferred) will help optimize network performance. You will collaborate with global teams, product management, and regulatory bodies to enhance service delivery, security compliance, and customer experience. You have: Bachelor's degree in with 8- 12 years of Experience. Serve as the primary technical expert for OLT, ONT, Wi-Fi CPE, and Cloud technologies, providing guidance and support across teams. Lead and manage the MTCTE & ITSAR certification process for relevant telecom equipment, ensuring compliance with regulatory requirements. Manage challenging situations, conflict resolution, and customer communication regarding regulatory issues. Develop and implement compliance strategies aligned with the National Security Directive on the Telecommunication Sector (NSDTS), conducting risk assessments and security enhancements. It would be nice if you also had: Collaborate with global teams and Product Line Management to improve service delivery, best practices, and customer experience. Work closely with TEC-accredited labs to ensure accurate and efficient testing of telecom equipment. Develop and maintain comprehensive technical and regulatory documentation, including compliance reports, test plans, and security guidelines. Monitor industry trends and advancements in OLT, ONT, Wi-Fi CPE, and Cloud technologies, evaluating their impact on regulatory compliance. Experience with EMI/EMC, safety, and technical testing of telecom equipment. Strong in issue analysis, root cause analysis (RCA), and risk reporting. Proficient in network change management and software upgrades; Python scripting is an added advantage. Familiarity with cybersecurity tools and testing frameworks is a plus. Knowledge of Virtualized Network Functions (VNFs) and cloud computing platforms such as OpenStack, VMware, and hypervisor technologies. Expertise in Fixed Access Systems, including xPON, FTTx, Wi-Fi 6 CPE, FWA, and IP concepts. Strong understanding of Software Defined Networking (SDN), SDAN, and automation. Experience in obtaining and maintaining MTCTE & ITSAR certifications for telecom equipment. Ability to collaborate with global teams, product management, and regulatory bodies to ensure compliance and enhance service delivery.

As a Care Technical Customer Advocate you will be the key technical liaison between customers, service, delivery, and R&D teams, ensuring seamless communication and issue resolution. You will analyze technical problems, provide clear insights to customers, and escalate unresolved issues while driving risk reporting, service assurance, and operational improvements. With expertise in Virtualized Network Functions, Cloud Computing (OpenStack, VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (Python preferred), you will support network upgrades, performance monitoring, and compliance initiatives. Your strong customer management, problem-solving, and conflict resolution skills will help enhance service delivery and customer experience. Collaborating across global teams, you will contribute to best practices, governance meetings, and business growth by identifying new opportunities. .You have: Bachelor's degree in with 12- 15 years of Experience. Manage overall technical relationships with customers and internal service, delivery, and R&D teams. Act as a key liaison between customers and internal teams, ensuring seamless technical communication and collaboration. Analyze technical issues, communicate findings to customers, and escalate unresolved problems to backend teams for in-depth investigation. Manage difficult situations and conflicts while providing clear customer communication regarding operational issues. It would be nice if you also had: Provide proactive risk reports, suggest improvement initiatives, and implement corrective actions for non-compliance. Collaborate with global teams and Product Line Management (PLM) to enhance service delivery, implement best practices, and improve the overall customer experience. Regularly review and resolve critical issues with customers, working closely with Technical Support Operations (TSO) teams. Strong understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, including platforms such as OpenStack, VMware, and hypervisor technologies. Knowledge of Fixed Access Systems, including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts. Familiarity with Software-Defined Networking (SDN), SDAN, and automation. Experience in Service Assurance, OAM Testing, and Reporting. Strong skills in issue analysis, Root Cause Analysis (RCA), and risk reporting. Proficiency in network management, change management, and software upgrades. Python scripting is an added advantage. Experience in performance reporting for SLA/KPI compliance.

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Analyst Qualifications: BBA/BCom/MCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis The Senior Financial Analyst will be responsible in leading the activities of the AP Processing Team by being the first level of support for the colleagues. The candidate will be involved in optimizing Accounts Payable Solutions and demonstrating experience in leading process improvements & documentation, report development and sound financial analysis.What You ll Do: Take a lead role in ensuring that department objectives and initiatives are completed Daily reviewing and processing of accounts payable transactions. Collaborating closely with internal stakeholders and participating on organizational operations, accounting, and disbursement team. Assisting the team in implementing account payable activities (Cheque, EFT, ACH & Wires) Lead the ongoing support for all GNFR AP systems as required. Ensure customer support tickets for all GNFR AP systems are managed effectively in a timely manner Manage exception and provide guidance in understanding accounting transactions Monitoring of aged hold invoices & Credit Notes Direct debit Reconciliation Develop & enhance financial reports, performance metrics and analysis. Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making. Active involvement with reconciliations & in-depth issue analysis Ensure all tasks within the functional area are completed in a timely and accurate manner Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department. Become a subject matter expert for AP Applications and help drive optimization Review and document processes and identify opportunities to streamline payment processing, reconciliation and reporting. Improve the payment processing activities by implementing electronic solutions and automation. Liaise with internal and external business units. What are we looking for? Invoice Processing Operations knowledge in Travel & Expenses Claims P- Card (Purchase card Reconciliation) Adaptable and flexible Strong analytical skills Written and verbal communication Proven ability to influence and drive business improvement decisions. Intermediate experience with spreadsheet applications, word documents and email (office suite) Experience with SQL, dashboard & reports preferred Ability to implement required process improvement or transitioning new work Demonstrated experience and strong focus in achieving process efficiencies, data driven insights and smart internal controls. Strong analytical and problem-solving skills, while offering constructive solutions. Professional attitude and demeanor (business attire, communication, positive attitude). Strong organizational and time management skills with keen attention to detail and commitment to excellence. Experience with SAP & Microstrategy would be considered an asset. Monitor trends in business performance and develop predictive forecasts as required Demonstrated ability to work independently and part of a team. Ability to meet required deadlines/targets. Be flexible and able to adapt to change in a positive manner. SAP FI Accounts Payable Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BBA,BCom,MCom