Senior Helpdesk Engineer / Senior Helpdesk Support Specialist BrandMuscle

4.0 - 8.0 years

3 - 8 Lacs

Pune

Work from Office

Role & responsibilities - Provide advanced troubleshooting and resolution for technical issues - Demonstrate leadership in assigned business areas - Collaborate with global teams and provide timely communication - Proactively suggest team and process improvements - Participate in and organize team meetings and events - Maintain communication regarding work progress and collaborate effectively - Complete administrative tasks such as timesheets, training, and policy acknowledgements - Support migration and integration projects within the O365 and Azure AD environment Preferred candidate profile Strong customer service and communication skills - Advanced issue analysis and trend identification - In-depth knowledge of ITIL practices - Experience with Active Directory, Azure AD, and PowerShell scripting - Knowledge of O365 services and compliance configurations - Empathetic and collaborative work style with strong cross-functional engagement Education and Experience: - Bachelor's degree in Computer Science or related field required - 4-6+ years of relevant IT/helpdesk experience - Proven ability in managing and resolving escalated technical issues Travel Requirements - Very minimal travel expected; may include office visits, team gatherings, or client workshops

Posted 1 week ago

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L1 Application Support Engineer (Java) Staffice Global

2.0 - 3.0 years

8 - 10 Lacs

Chennai

Work from Office

Job Summary: We are looking for a proactive and technically sound L1 Application Support Engineer with 2 to 3 years of experience, who has hands-on exposure to Java-based applications. The ideal candidate will be responsible for providing first-level technical support, troubleshooting application issues, and coordinating with L2/L3 teams for resolution when needed. Key Responsibilities: Provide L1 support for business-critical Java applications. Monitor application health and performance using dashboards and alerts. Perform basic troubleshooting of issues and escalate to L2/L3 as needed. Analyze logs and errors, and perform root cause analysis for recurring issues. Work on incident and service request tickets within defined SLAs. Coordinate with cross-functional teams for issue resolution. Maintain documentation for incidents, resolutions, and standard procedures. Participate in shift rotations (if applicable) and be available for weekend support (on-call). Must-Have Skills: 2 to 3 years of application support experience. Hands-on experience in Java-based applications (basic debugging/log analysis) the candidate should be able to write the basic java queries. Good knowledge of SQL for querying and data validation. Familiarity with Linux/Unix commands and basic scripting. Excellent communication and customer service skills. Strong analytical and problem-solving abilities. Good to Have: Exposure to ITIL practices (incident/problem/change management). Experience with ticketing tools (ServiceNow, JIRA, etc.). Familiarity with application monitoring tools (e.g., Grafana, Splunk, AppDynamics).

Posted 2 weeks ago

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