7 O365 Services Jobs

Level: L1+L2+L3 Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy) Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations. Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis Reinstallations raised due to incidentsIncident Request fulfilment Change management Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business. Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data Tools and Technology Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office ) SMTP Relay Email Security Certification Microsoft 365 Certified: Fundamentals

Level: L1+L2+L3 Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy) Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations. Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis Reinstallations raised due to incidentsIncident Request fulfilment Change management Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business. Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data Tools and Technology Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office ) SMTP Relay Email Security Certification Microsoft 365 Certified: Fundamentals

Level: L1+L2+L3 Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy) Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations. Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis Reinstallations raised due to incidentsIncident Request fulfilment Change management Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business. Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data Tools and Technology Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office ) SMTP Relay Email Security Certification Microsoft 365 Certified: Fundamentals

Level: L1+L2+L3 Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy) Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations. Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis Reinstallations raised due to incidentsIncident Request fulfilment Change management Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business. Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data Tools and Technology Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office ) SMTP Relay Email Security Certification Microsoft 365 Certified: Fundamentals

Level: L1+L2+L3 Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy) Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations. Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis Reinstallations raised due to incidentsIncident Request fulfilment Change management Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management. Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope) Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business. Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data Tools and Technology Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office ) SMTP Relay Email Security Certification Microsoft 365 Certified: Fundamentals

Role & responsibilities - Provide advanced troubleshooting and resolution for technical issues - Demonstrate leadership in assigned business areas - Collaborate with global teams and provide timely communication - Proactively suggest team and process improvements - Participate in and organize team meetings and events - Maintain communication regarding work progress and collaborate effectively - Complete administrative tasks such as timesheets, training, and policy acknowledgements - Support migration and integration projects within the O365 and Azure AD environment Preferred candidate profile Strong customer service and communication skills - Advanced issue analysis and trend identification - In-depth knowledge of ITIL practices - Experience with Active Directory, Azure AD, and PowerShell scripting - Knowledge of O365 services and compliance configurations - Empathetic and collaborative work style with strong cross-functional engagement Education and Experience: - Bachelor's degree in Computer Science or related field required - 4-6+ years of relevant IT/helpdesk experience - Proven ability in managing and resolving escalated technical issues Travel Requirements - Very minimal travel expected; may include office visits, team gatherings, or client workshops

About the Role Mjolnir Security, a global cybersecurity firm headquartered in Canada, is expanding its operations in India and looking for a Cloud Security Engineer (Night Shift - India) to join our growing team at Gurugram, India for ON-SITE ONLY . This position is vital to our 24/7 support strategy and will focus on supporting our North American clients by managing, maintaining, and troubleshooting all aspects of their Microsoft 365 (O365) environments. Youll be part of a fast-paced security operations and IT support team, ensuring seamless functionality across cloud-based productivity and security tools. This is an exciting opportunity to grow your skills in modern workplace technology, cloud security, and endpoint management. Responsibilities Support and troubleshoot all components of Microsoft 365, including: •Intune (Endpoint Manager) •Microsoft Purview •SharePoint Online •OneDrive for Business •Outlook and Exchange Online •Teams and related collaboration tools Manage O365 updates, service health, and tenant configurations. Respond to client issues with urgency and professionalism, including hands-on troubleshooting and escalations. Provide Tier 1 and Tier 2 technical support for end users. Perform basic administration of endpoint security and compliance policies (e.g., Intune app protection, DLP settings). Assist clients in understanding and adopting Microsoft cloud services. Document issues, resolutions, and changes for internal and client-facing records. Requirements Proven experience supporting Microsoft 365 environments (minimum 4 years). Strong understanding of O365 administration portals, Exchange Online, SharePoint, and Intune. Ability to clearly communicate technical concepts in English (spoken and written). Familiarity with troubleshooting Windows endpoints, Azure AD, conditional access, MFA, and compliance settings. Willingness to work exclusively night shifts and out of our Gurugram office. Ability to independently manage and prioritize tasks in a fast-paced environment. Preferred Qualifications Microsoft Certifications (e.g., MS-100, MS-101, SC-300, MD-102) are a plus. Exposure to Microsoft Purview (Compliance, DLP, Insider Risk Management) preferred. Familiarity with cybersecurity principles and endpoint protection tools.