Senior Helpdesk Engineer / Senior Helpdesk Support Specialist

• May mentor or support junior team members
• Supports leadership within assigned business areas
  

• Provide advanced troubleshooting and resolution for technical issues
• Demonstrate leadership in assigned business areas
• Collaborate with global teams and provide timely communication
• Proactively suggest team and process improvements
• Participate in and organize team meetings and events
• Maintain communication regarding work progress and collaborate effectively
• Complete administrative tasks such as timesheets, training, and policy acknowledgements
• Support migration and integration projects within the O365 and Azure AD environment
  

Required Skills/Abilities

• Strong customer service and communication skills
• Advanced issue analysis and trend identification
• In-depth knowledge of ITIL practices
• Experience with Active Directory, Azure AD, and PowerShell scripting
• Knowledge of O365 services and compliance configurations
• Empathetic and collaborative work style with strong cross-functional engagement
  

• Bachelor's degree in Computer Science or related field required
• 4–6+ years of relevant IT/helpdesk experience
• Proven ability in managing and resolving escalated technical issues
  

• Very minimal travel expected; may include office visits, team gatherings, or client workshops
  

• Must have a reliable internet connection and access to a professional work environment
• May involve physical equipment handling such as AV gear, printers, and hardware assembly