Client Servicing Executive

Job Title: Client Servicing Manager

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About GrowMedico

GrowMedico

Role Overview

Client Servicing Manager

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for assigned healthcare clients.
• Build strong, trusted relationships with client stakeholders, maintaining high levels of satisfaction.
• Understand clients' business models, services, and growth challenges to provide effective advice on marketing strategies.
• Conduct regular review meetings, provide performance reports, and proactively identify new opportunities.

Project & Campaign Management

• Collaborate with strategy, content, design, performance, and tech teams to ensure timely and quality execution of campaigns.
• Prepare and maintain project timelines, briefs, trackers, and reporting dashboards.
• Ensure marketing deliverables adhere to client guidelines, industry regulations, and compliance requirements (e.g., MCI, pharma marketing ethics).

Strategic Support

• Work with internal strategists to translate client goals into actionable marketing plans.
• Coordinate market research, competitor analysis, and audience insights as required.
• Contribute to strategy discussions, client pitches, and quarterly business reviews.

Internal Collaboration

• Liaise with creative and operations teams to ensure seamless delivery and efficient workflow.
• Monitor campaign performance and coordinate optimisation efforts with the media buying team.
• Raise red flags and resolve client concerns quickly by working with relevant internal stakeholders.

Qualifications

• Bachelor’s degree in marketing, communications, business, or a related field.
• 2–4 years of experience in client servicing/account management, preferably in a digital marketing or advertising agency.
• Strong understanding of marketing regulations, challenges, and opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Proven ability to manage multiple accounts and deadlines in a fast-paced environment.
• Tech-savvy and comfortable working with CRM tools, project management platforms (like Asana, Trello, ClickUp), and digital analytics dashboards.

Preferred Skills

• Familiarity with marketing platforms and tools.
• Understanding of SEO, performance marketing, and content marketing.
• Experience managing doctors, clinics, hospitals, or pharma clients is a major plus.
• Ability to interpret marketing KPIs and translate them into actionable insights.

Why Join GrowMedico?

• Work with purpose-driven healthcare brands.
• Be part of a collaborative, ethical, and high-performance team.
• Grow your career in the rapidly evolving healthcare marketing space.
• Competitive compensation and opportunities for advancement.
• Work flexibility and a culture that values work-life balance.