Client Servicing Executive

Company Description

Phoenix Branding is a fast-growing branding consultancy focused on high-impact brand strategy, website planning, and lead-generation solutions. Our in-house creative team produces content that drives visibility, engagement, and measurable results for clients across industries.

Job Details

Work Mode: On-site (Office-based)

Location

Timings:

Compensation:

Role Overview

We need a Client Servicing Executive who can handle diverse clientsbranding, social media, and website design & developmentwith confidence, clarity, and strategic thinking.

Delays will happen. Pressure will come. Your job is to manage expectations, take control of communication, and maintain strong rapport without promising what cannot be delivered.

Core Responsibilities

1. Client Communication

Understand client requirements and translate them into clear briefs.

Provide structured updates no vague messages or excuses.

Maintain strong client relationships even during project delays.

Clarify expectations when timelines shift logically, not emotionally.

2. Internal Coordination

Work closely with design, web, and social media teams.

Track progress and make sure tasks don't go missing.

Ensure corrections, revisions, and briefs are properly documented.

Push deliverables forward without depending on reminders.

3. Strategic Handling

Manage difficult conversations without losing rapport.

Convert client frustrations into aligned expectations.

Spot issues early and propose solutions before escalation.

Maintain client trust by using logic, clarity, and professionalism.

Required Skill Set - Must Have (non-negotiable):

Strong written & verbal communication

Logical thinking + deadline discipline

Understanding of branding, web & social media workflows

Ability to handle client dissatisfaction smartly

Rapport-building ability without overpromising

Good to Have:

Experience working in an agency

Knowledge of Sheets / Trello / Notion / CRM tools

Basic understanding of ad campaigns & website structure

Ideal Candidate Traits

You should NOT apply if you:

Need to be reminded about tasks

Struggle with pressure

Only want to forward messages

You're the right fit if you:

Think in solutions, not problems

Communicate clearly, not emotionally

Can manage egos and expectations

Want to grow in brand strategy & client relations

Education & Experience

13 years experience (agency preferred)

Freshers with exceptional communication and maturity may be considered

Bachelor's degree preferred (Business, Marketing, Mass Communication, etc.)