Client Relationship Manager

Our Story

: Our client has a vision to transform patient experience in the underserved markets by bridging the gap which exists in primary healthcare. Our client is introducing a hybrid healthcare and fulfilment model that helps connect patients in underserved markets to healthcare providers and other key ecosystem players digitally and executing it through a robust 3-tier model of Hub, Spoke and a network of satellite health centres.: Client Relationship Manager to join our team. This role is crucial for fostering strong, lasting relationships with healthcare practitioners, primarily doctors, clinics, and hospitals, within our health tech ecosystem. The successful candidate will be responsible for ensuring client satisfaction, driving engagement with our platforms and services, and executing various programs designed to enhance the value we provide to our medical partners.

Key Responsibilities

Doctor & Clinic Relationship Management

: Build, maintain, and strengthen long-term relationships with a portfolio of doctors, clinics, and hospital partners. Serve as the primary point of contact for assigned clients, understanding their needs, challenges, and objectives. Conduct regular check-ins, meetings (virtual and in-person), and business reviews to ensure client satisfaction and identify opportunities for deeper engagement.

Program Management & Execution

: Plan, organize, and execute various engagement programs, workshops, webinars, and educational initiatives for doctors and their staff. Ensure effective communication and participation in these programs, tracking their success and impact. Gather feedback from programs to continuously refine and improve future initiatives.

Client Onboarding & Support

: Facilitate seamless onboarding for new medical partners, ensuring they are proficient in using our health tech platforms and services. Provide ongoing training and technical support, troubleshooting basic issues and escalating complex problems to relevant internal teams.

Performance Monitoring & Insights

: Monitor client usage and engagement metrics to proactively identify at-risk accounts and growth opportunities. Collect and analyze client feedback, market trends, and competitive intelligence to provide actionable insights to product, sales, and marketing teams.

Cross-functional Collaboration

: Work closely with sales to ensure smooth client transitions post-acquisition. Collaborate with product development teams to relay client feedback and influence future feature enhancements. Partner with marketing to align on communication strategies and promotional activities for medical professionals. Coordinate with operations and support teams to ensure timely resolution of client queries and issues.

Value Proposition & Upselling

: Educate clients on new features, services, and best practices to maximize their utilization and benefit from our solutions. Identify opportunities for upselling or cross-selling additional services based on client needs and business goals.

Qualifications

Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field. [Specify years, e.g., 3-5 years] of experience in client relationship management, account management, or business development, preferably within the healthcare or health tech sector. Proven experience in managing relationships with doctors, clinics, or hospitals.Demonstrated ability to plan and execute client engagement programs.

Skills & Competencies

: Exceptional Communication: Strong verbal, written, and presentation skills, with the ability to articulate complex concepts clearly and persuasively

Interpersonal Skills

: Natural ability to build rapport, establish trust, and maintain strong professional relationships.

Customer Empathy

: Deep understanding of healthcare professionals' needs and challenges. Problem-Solving: Proactive and resourceful in identifying and resolving client issues.

Organizational Skills

: Excellent time management, prioritization, and ability to manage multiple client accounts and programs simultaneously.

Tech Savvy

: Comfortable learning and demonstrating health tech platforms and tools.

Negotiation Skills

: Ability to discuss and align on mutually beneficial outcomes.

Data-Driven

: Ability to interpret client data and engagement metrics.