Chief Operating Officer (COO)

About Us

digital marketing

Position Overview

We are seeking a seasoned Chief Operating Officer (COO) to lead company operations across digital marketing services and creative content production. The COO will be responsible for aligning teams, streamlining operations, improving workflows, and ensuring excellence in delivery across both business units. This is a high-impact role for a strategic operator who understands agency dynamics, creator workflows, and data-driven growth.

Key Responsibilities

Operational Strategy & Leadership

• Oversee and optimize daily operations across digital marketing services, YouTube content production, client accounts, project management, and internal teams.
• Collaborate with the CEO on long-term vision and translate strategy into operational plans, processes, and KPIs.

Cross-Department Management

• Lead department heads across Marketing, Content, Production, Client Services, Finance, and HR.
• Develop and maintain a strong team culture rooted in accountability, creativity, and performance.

Process & Systems Optimization

• Implement scalable tools, platforms, and workflows that support cross-functional efficiency (project management, CRM, production scheduling, reporting).
• Identify bottlenecks in delivery and improve turnaround time and service quality.

Production & Content Oversight

• Oversee video content production pipeline—from ideation and scripting to shooting, editing, and publishing.
• Ensure content creation aligns with audience engagement, brand objectives, and platform best practices (YouTube, Shorts, TikTok).

Financial & Performance Management

• Manage budgeting, forecasting, and operational costs.
• Monitor business performance metrics and develop strategies to meet revenue and profitability targets.

Client & Partner Success

• Ensure high satisfaction and retention across client accounts.
• Support partnership growth with platforms, sponsors, and talent agencies.

Requirements

• 8–15+ years of leadership experience in operations, ideally within a digital marketing agency, media company, or content creation business.
• Proven experience managing cross-functional teams, P&L, and high-volume workflows.
• Strong understanding of digital marketing channels (SEO, paid media, social, etc.) and content platform dynamics (YouTube, TikTok, IG).
• Deep operational knowledge of video content production pipelines.
• Strong leadership, communication, and organizational skills.
• Comfortable in a fast-paced, creative environment with shifting priorities.
• Bachelor's degree required; MBA or relevant advanced degree a plus.

Preferred Skills

• Experience scaling content creator operations or managing influencer marketing campaigns.
• Familiarity with creator economy platforms and tools (YouTube Studio, TubeBuddy, analytics suites).
• Track record of leading agency-style teams and client service departments.

What We Offer

• Competitive salary and performance bonuses
• Flexible remote work options
• Health benefits and PTO
• Creative and collaborative work environment
• Opportunity to build and scale within a fast-growing hybrid company

How to Apply:

Please send your resume and a short cover letter to hr@socialpostdigital.com. Let us know why you're a great fit and how you'd lead our operations to the next level.