Center Manager

Job Title: Diagnostic Center Manager

Department: Operations / Administration
Reports To: Director / Medical Superintendent / CEO
Location: Multiple Location (Valasaravakkam,Avadi,Tondaripet,Tambaram,OMR,Vadapalani)

Salary : As per Industries Standard

Job Summary

The Diagnostic Center Manager is responsible for overseeing the daily operations, administration, and business performance of the diagnostic center. The role ensures high-quality patient care, compliance with medical and safety standards, and efficient coordination among staff, clinicians, and external stakeholders. The manager also drives growth through effective financial management, service quality improvement, and marketing initiatives.

Key ResponsibilitiesOperational Management

• Oversee day-to-day operations of the diagnostic center, including pathology, radiology, imaging, and other diagnostic services.
• Ensure smooth patient flow, timely reporting, and quality service delivery.
• Manage scheduling, maintenance, and utilization of diagnostic equipment.
• Coordinate with medical and technical staff to ensure adherence to standard operating procedures (SOPs).
• Monitor inventory and ensure availability of reagents, consumables, and supplies.

Administrative & HR Management

• Supervise administrative, technical, and support staff.
• Conduct recruitment, training, and performance evaluation of team members.
• Implement work schedules and duty rosters.
• Ensure a clean, safe, and patient-friendly environment.

Financial & Business Management

• Prepare and manage budgets, revenue forecasts, and cost-control plans.
• Monitor billing, collections, and financial reporting.
• Identify opportunities to improve profitability and expand services.
• Liaise with insurance providers, corporate clients, and referral partners.

Quality & Compliance

• Ensure compliance with NABL/NABH/ISO and other accreditation standards.
• Maintain proper documentation and records for audits.
• Monitor quality control, calibration, and maintenance of laboratory and imaging equipment.
• Implement infection control and patient safety protocols.

Customer Service & Communication

• Address patient queries, complaints, and feedback promptly.
• Build and maintain strong relationships with doctors, hospitals, and corporate clients.
• Support marketing activities and community outreach programs.

Qualifications & Experience

• Bachelor’s or Master’s degree in Healthcare Management, Medical Laboratory Technology, Business Administration, or related field.
• 5+ years of experience in managing a diagnostic center, hospital laboratory, or healthcare facility.
• Strong knowledge of diagnostic operations, accreditation standards, and healthcare regulations.
• Experience in financial management and team leadership.

Key Skills

• Leadership and team management
• Operations and workflow optimization
• Financial and analytical skills
• Knowledge of medical equipment and laboratory processes
• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Customer service orientation

Working Conditions

• Full-time position; may require weekend or extended hours based on operations.
• Work environment includes exposure to healthcare settings and diagnostic equipment.

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person