Center Manager

Centre Manager of a Multi-Sports Arena: Job Title: Centre Manager – Multi-Sports Arena Job Summary We are seeking a dynamic and motivated Centre Manager to oversee the day-to-day operations of our multi-sports arena. The ideal candidate will be responsible for managing facility operations, ensuring excellent customer experiences, leading staff, and promoting a safe, welcoming environment for sports enthusiasts of all ages. This role requires a blend of leadership, operational expertise, and passion for sports.  Key Responsibilities  Operational Management  ● Oversee the daily operations of the multi-sports arena, including admin activities and general facility upkeep. ● Ensure the arena complies with health and safety regulations, including sports-specific safety protocols.  ● Manage cleanliness and maintenance schedules for all sports equipment, facilities, and amenities. ● Implement and monitor operational policies, procedures, and standards.  Attendance Management  ● Manage staff attendance – including coaches, trainers, customer service representatives, and maintenance personnel. ● Track student attendances, fee reporting and alerts. Customer Experience ● Provide a welcoming and inclusive environment for all participants and all age groups, from amateur players to professional athletes. ● Resolve customer inquiries, feedback, and complaints promptly, positively and effectively. ● Ensure younger students are handed over to care-giver safely and timely.  Sales & Marketing  ● Drive membership and facility bookings to walk-ins by providing information in a timely and positive manner . ● Outbound calling to drive walk-in for demo class. Financial Management  ● Handle membership plans and client fee payments. Reporting of fees. Qualifications and Skills Essential ● Bachelor’s degree  ● Proven experience (1+ years) in facility management or a similar role. ● Strong organizational, multitasking, and problem-solving skills. ● Proficient in reporting . ● Exceptional communication and interpersonal skills. Desirable ● Having a happy disposition would be a great plus point.  ● Experience in sales, marketing, or community engagement initiatives. ● Familiarity with dealing with young toddlers and professional athletes of higher age. Languages ● Proficiency in English, Hindi, and Kannada. Key Competencies ● Operational Efficiency ● Customer-Focused Mindset ● Collaboration and Teamwork  ● Results-Oriented Approach What We Offer: ● Competitive salary and performance-based incentive structure. ● Opportunities for professional development and growth.   ● Access to sports facilities and events. ● A chance to make a positive impact on the local sports community.