513 Call Calibration Jobs - Page 8

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

2–4 years of experience in a contact center as a QA, Trainer Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents Excellent comm skills

Role & responsibilities Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Customer Service experience required Preferred Competencies Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publ...

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Hiring for Quality Analyst Designation: Quality Analyst Shifts : Night Shifts Exp : Minimum 2 years of experience required Budget : 6.5 LPA (including 10% variable pay) Location- Ambattur, Chennai Please call Hemant 9715166618 for more info. Responsibilities for Quality Analyst Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs). Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives. Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consist...

Manager - Sales Quality (AI-Powered Auditing) Role Purpose: To lead, build, and scale NxtWave's Sales Quality function. This role is responsible for establishing the strategic direction for call auditing, managing a team of quality analysts, and acting as the primary stakeholder in the development of our AI-powered auditing platform to drive sales excellence. About the Role: We are seeking an experienced and strategic leader to become the Manager of our new Sales Quality division. You will be responsible for building this critical function from the ground up, hiring and mentoring a team of quality analysts, and setting the gold standard for sales conversations at NxtWave. This is a manageria...

Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandato...

Hello Job Seekers, We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description - Job Posting: Quality Analyst Location: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH) Salary: Upto 5.5 LPA (based on experience) Experience: 4+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Posting: Quality Analyst Location: Lucknow Salary: Upto 3.5 LPA (based on experience) Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst) Job Roles and Responsibilties - Monitor and Evaluate Interactions: Assess customer calls, emails, chats, and other communication channels for adherence to q...

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Designation: Call Quality Analyst Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform AC...

Supervisor, Customer Experience Job Responsibilities : Min. 4+ years of overall experience in call center work, with 2 years of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required.

6 days working Day shifts Must have experience as QA of 1 year on papers. must be a graduate.

Role & responsibilities Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation Review Quality parameters and make changes whenever necessary in consultation with Operations Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent Provide root cause analysis on program, team and agent level identified opportunities Provide recommended intervention activities to address quality metric opportunities identified Provide training agenda feedback on nesting quality metric performance Provide analysis on other operational metrics such as average handle time, emails p...

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionab...

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing cus...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

We are conducting mega Job fair , Walk in & Walk out with offer Letter. Hiring for tier 1 companies with immediate joining & best salary in the industry! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years ...

Job Summary: We are looking for a dedicated and experienced Specialist Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with total 4+ Yrs with at least 1+years of relevant experience. Key Responsibilities: Lead and manage a team of quality analysts focused exclusively on voice processes. Monitor, evaluate, and improve voice interactions to ensure adherence to quality standards. Develop and implement quality assurance strategies, call evaluation frameworks, and feedback mechanisms. Identify performance gaps and conduct root cause analysis to ...

Qualification: Any Graduate Experience: 3 to 4 Years in a Voice Call Quality Auditing process in BPO is must Job Role: The Senior Call Quality Auditor cum Trainer will primarily focus on auditing customer interactions to ensure SLA compliance, with a secondary focus on training new joiners and batches. This role dedicates 80% to auditing call interactions and 20% to training new joiners and batches to meet client standards. The job requires the candidate to perform call quality audits for the calls handled by the customer service agents, and further perform RCA (Root Cause Analysis), 7QC Tools, ACPT Analysis, and provide the feedback to the agents for the parameters, as per the requirement f...