345 Call Calibration Jobs - Page 8

Job Title: Training and Quality Executive BPO Location: [thane] Experience: 25 years in BPO (Training/Quality roles) Salary: [Insert Salary Range] Languages Required:English, Hindi Key Responsibilities Training • Conduct new hire training and refresher programs for voice/non-voice BPO processes. • Create and update training modules based on process changes and quality feedback. • Drive soft skills, process, and product training sessions. • Evaluate trainee performance and provide feedback for improvements. • Coordinate with operations to ensure training effectiveness and floor readiness. Quality • Monitor live and recorded calls/chats/emails to ensure adherence to quality parameters. • Provi...

Job Description: The ideal candidate should have strong expertise in Call Quality Management within a contact center or BPO environment. Professionals with blended exposure to Quality, Operations, and Training are encouraged to apply. Responsibilities: We are seeking an accomplished and driven Sr. Manager Quality with a minimum of 10+ years of overall experience, including at least 3 years in a managerial role. Strong expertise in Call Quality Assurance, preferably in a contact center or BPO setting Experience with QA tools, metrics, and reporting systems Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities and work in a dynamic, fast-paced environ...

Hiring for Quality analyst || Spanish Language || English Language Usa travel industry exp. voice process || Call audit / monitoring and sharing feedback salary negotiable 5 days working both sided cabs Call or whatsapp ramya 08864946771 Required Candidate profile spanish quality exp only travel background immediate joiner

Will be responsible for ensuring quality in P&C Insurance process, specifically in FNOL, FROI & payments. Exp in using QC tools & methodologies, such as Six Sigma, monitor calls, conduct audits, analyze audit findings & implement corrective actions. Required Candidate profile Graduate with exp in FNOL (First Notice of Loss) and FROI (First Report of Injury) processes Within P&C Insurance. Min of 1+ yr of exp in a quality assurance in the P&C insurance process.

Job Summary: We are seeking a highly analytical and experienced Quality Manager to lead the call auditing and quality assurance function within our BPO operations. The ideal candidate will be responsible for designing and implementing quality frameworks, leading quality auditors, ensuring compliance with client expectations, and driving continuous improvement through insightful analytics and performance feedback. Key Responsibilities: Develop and manage QA processes for voice and non-voice customer interactions to ensure adherence to client and internal standards. Oversee a team of quality analysts to monitor, audit, and evaluate agent calls, chats, and emails. Analyze call audits and trends...

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

2+ years call audit experience is a must Kannada and Marathi Speaking is a must Day Shift 6 days working Age should be less than 35. Max 5L CTC PA Call 7200550358, 9361349589, 7092982513

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that int...

Hiring for Travel Quality Analyst (US Process ) Min. 1 year exp. required in (Travel Company ) Salary up to : 45k Location : Gurgaon / Delhi (Kirti Nagar ) Both side cab plus meals Shift : Night & Rotational 5 days a week Sat & Sun fixed off

Role and Key responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to...

Responsibilities: guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting ro...

Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies....

Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Revenue Cycle Management, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Revenue Cycle Management procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within Revenue Cycle Management team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Revenue Cycle Management strategies....

Hiring For Quality Analyst - Pune Salary:- 4.5 LPA Experience:- 2 Years experience required as a Quality Analyst In BPO Qualification:- Graduation 6 days working Rotational Shifts Male and Female both can apply Required Candidate profile Interested Candidate Drop your CV - @9988352892 HR-Sonali Rana

JOB PURPOSE The primary task of a QA is monitoring tasks and sharing actionable insight. To evaluate and enhance the quality of interactions by auditing calls and processes, ensuring compliance and driving continuous improvement across the Student Advisory Team. Role & responsibilities Monitoring and Evaluation Training and Coaching/Feedback Stakeholder / Client Relationship Management Reporting Compliance Skills Strong analytical and data interpretation skills. Excellent verbal and written communication skills. Must have knowledge of 7 Quality Tools Cross cultural understanding and ability to drive work globally. Ability to build and maintain strong stakeholder relationships. Proficiency in...

Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Navi Mumbai location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! About the Role - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes;...

Job Title: Quality Analyst BPO Location:Sector - 18 Gurgaon CTC: 3.2 LPA Working Days: 6 Days a Week Reporting To: Quality Manager / Process Manager Key Responsibilities: Audit customer interactions (calls, chats, emails). Conduct call calibrations with internal and client teams. Use 7 QC tools for root cause analysis and quality improvements. Identify TNI (Training Needs Identification) and support training interventions. Provide feedback to agents and maintain quality dashboards. Requirements: 1 years of QA experience in BPO. Strong in QC tools, call audit methods, and Excel reporting. Excellent communication and analytical skills. Graduate in any stream; interested candidate whats app and...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong ...

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend sol...

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management...

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Monitor calls/Chats/Emails to ensure Client/ TP standards are maintained Provide 100% feedback to Agent on the basis of their performance Conduct briefings for the teams Participation in Calibrations (Internal & External) Perform regular quality checks and supervise the process Circulating daily / monthly reports to internal management Ensure adherence to Quality SLAs Work closely with the teams to achieve Qualitative targets specified by the Client. Focused on Quality & Integrity of the processes Preferred candidate profile : Minimum 2 years and above of work experience, Call center, service industry with Customer service experience. Should have prior experience in Q...