513 Call Calibration Jobs - Page 6

Job Title: Quality Analyst Customer Support (BPO) Process: Apollo 24*7 Location: Noida, Sector 58 Company: Reboot XP --- Job Summary: We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback, and driving performance improvements to deliver excellent customer experience. --- Key Responsibilities: Monitor, audit, and evaluate inbound and outbound calls, chat, and email interactions. Ensure compliance with company policies, process guidelines, and quality benchmarks. Identify gaps in communication, process knowledge, an...

Listen to live and recorded calls to assess agent performance against defined quality parameters. Ensure agents adhere to process guidelines, scripts, and compliance standards Provide objective quality scores based on evaluation checklists.

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Crea...

Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and ...

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimi...

Urgent Reuirement for Quality Analyst ( 1 years Insurance, Customer, Collection experienced ) Premium process fluent or good English Communication Salary :- upto 30k Location - Ghansoli Salary date - 1st of every month HR Akshada 8097919712

Roles and Responsibilities * Conduct call audits to ensure compliance with quality standards and identify areas for improvement. * Monitor calls to provide feedback to agents on their performance and suggest improvements. * Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues. * Collaborate with the team to improve outbound sales processes, metrics, and Voice Process. Desired Candidate Profile * 4-9 years of experience in a BPO or call center environment. * Strong knowledge of Quality Analysis tools such as Call Audit, Call Monitoring, Call Calibration, Feedback. * Experience with Quality Monitoring software like QC Tools.

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCA Exp - Min 2 yrs Loc - Hyderabad Immediate joiners Only WFO | Both ways Cabs | night shifts teena.ghrs@gmail.com | 9116324602

As a Trainer - Debt Collections, your role involves conducting comprehensive training sessions for employees involved in Third Party Collections. Your key responsibilities include: - Delivering training sessions to ensure a deep understanding of relevant processes and compliance standards specific to Third Party Collections. - Creating and updating training materials, manuals, and documentation tailored to Third Party Collections procedures and best practices. - Collaborating with management to assess training needs, identify areas for improvement, and develop skills within the Third-Party Collections team. - Tailoring training methods to address different learning styles for optimal compreh...

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

Hiring QA for US only from US Travel process Candidate must have at least 2 years of exp in PPC Travel Sales call monitoring. Salary upto 45k For more details call Ruchika @9650997623 Required Candidate profile Excellent Communication skills

PRINCIPLE PURPOSE OF JO This role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. Senior quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. R...

Designation -- Quality Executive Job Description We are seeking a detail-oriented and skilled Data Annotation Specialist to join our dynamic team in Noida. The ideal candidate will have a strong background in data annotation and labeling, with excellent communication skills and a commitment to quality assurance. In this role, you will be responsible for accurately annotating and labeling data to support our ongoing projects. Key Responsibilities : - Perform data annotation and labeling tasks for various data types, including text, images, and audio. - Ensure high-quality outputs by adhering to established guidelines and standards. - Collaborate with cross-functional teams to understand proje...

Job description :: Quality Analyst Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality analyst. Responsibilities • Perform unbiased Quality audits and analyse results to determine process improvement opportunities. • Should be able to handle 1:40 ratio of callers. • Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders. • Define/recommend process improvements to meet current and future collections targets/standards. • Quality analyst will ensure...

Interview Date & Time : 25th to 26th Sep and 10:00 AM to 2:00 PM Venue: Movate Technologies Pvt Ltd (Formerly CSS Corp) Address: B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai, Tamil Nadu 600045 Contact Person: Mr. Vignesh Sekar Contact Person: Mr. Vignesh Sekar Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. Participate in call calibration sessions to align with team members' performance expectations. Collaborate with the team to resolve issues related to call quality. Desired Candidate Profile 0.3-6 years of experience in...

Only For CHENNAI | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For CHENNAI INTERNATIONAL QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international ...

Job Title: Quality Team Leader Life Insurance Process Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with internal teams and clients ...

Candidates without sales background will not be considered. Sales Call Quality Auditor We are looking for an experienced Quality Auditor who has experience in analysing and auditing sales calls. The Quality Auditor is responsible for conducting call quality checks and providing feedback to the sales team. The successful candidate will work closely with the sales team and management to understand call parameters based on requirements and provide feedback. Quality Auditor Requirements: Minimum 1-2 years in sales/inside sales/tele-sales (mandatory) Strong understanding of sales process, objection handling, and closures Experience in call quality monitoring of sales conversations preferred This ...

"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

As a Sr. Quality Analyst in US Residential Mortgage Underwriting at Firstsource Solutions, you will play a crucial role in ensuring the quality of underwriting processes for US mortgages. You will have the opportunity to work with a range of leading brands across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. **Key Responsibilities:** - Monitor agents to identify errors, deviations & initiate corrective measures. - Provide actionable data to various internal support groups as needed. - Generate account specific QA reports based upon predefined contractual criteria and provide inputs. - Create & maintain timely & accurate QA database. - Conduct ...

Job Title: Outbound Collections Quality Analyst Location: Thane, Maharashtra Max CTC: 4,00,000 per annum Key Responsibilities: Monitor and evaluate outbound collections calls for quality and compliance. Provide feedback to agents to improve performance and adherence to processes. Prepare reports on call quality, trends, and agent performance. Ensure agents follow legal and ethical collections guidelines. Collaborate with teams to improve call quality and overall efficiency. Requirements: 1-2 years of experience in outbound collections or quality analysis. Strong communication and analytical skills. Knowledge of call monitoring systems and reporting tools. Attention to detail and problem-solv...

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment

Role & responsibilities To monitor and evaluate the performance of the CCEs and suggest their improvement areas To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs. To take part in calibrations with the client, OPS, Training and help to resolve the disputes. To ensure the process is meeting Client KPIs such as CSAT and Quality scores To conduct Quality sessions to share areas of improvements based on the feedback of audits. Mock call and OJT certification of New Hire Batches Ensure higher Client satisfaction scores Identification of root causes and preparing Corrective actions To give inputs to th...