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Teleperformance (TP)
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Quality Analyst ( Banking)

Quality Analyst ( Banking)

Teleperformance (TP)

1 - 2 years

5 - 6 Lacs

Goregaon Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

QC Tools Banking Process Call Calibration Cards Domain Dispute Management Call Monitoring Call Audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for Quality Analyst for Banking process Min 12 months Dispute Domain experience Experience in chat transactions in customer support assisting customers and resolving queries Customer Service Banking experience is preferred Quality Transaction Monitoring/Evaluation Analysis using QC tools of Individual and group level opportunities Reporting at defined frequencies Internal and External calibrations Responsible for managing quality trends session at weekly level Manage Risk based audits Identify training need for low performers Assisting team leaders in coaching bottom performers Open to work in rotational shift 5 days working / 2 rotational off Job location : Malad interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

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Quality Analyst ( Banking)